E T Consultant
Analyze data, create reports, and manage change for client services
This opening expired 2 years ago.
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Overview
Analyze data, create reports, and manage change for client services
You have:
- Master's degree with 1-year relevant experience or Bachelor's degree with a minimum of 2 years relevant experience.
- Proven ability to clean, process and validate data to ensure accuracy and reliability.
- Proven ability to design and develop reports and dashboards that present data-driven insights in a clear manner.
- Ability to effectively convey ideas and messages through written and verbal means.
- Excellent grammar, spelling, and punctuation.
- Capacity to tailor communication style to the audience and purpose.
- Proficiency in public speaking, presentation, and persuasion.
- Knowledge of the World Bank Group organization and operations and how technology is used in different parts of the organization.
- Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
Contract
This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.
E T Consultant
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.For more information, visit www.worldbank.org.
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
About Information and Technology Solutions (ITS)
The digital transformation of the World Bank Group is a journey, and the ITS Strategy focuses on enabling new ways to work internally and help client countries take advantage of transformative technologies for better development outcomes.
Our vision is to transform how the Bank Group accomplishes its mission through the power of information and technology. The ITS Strategy aligns information and technology resources in support of Bank Group objectives and priorities and facilitates digital innovation for a growing portfolio of client engagements.
Unit Context
The IT Client Services unit is primarily tasked with ensuring the cohesive delivery of IT programs and initiatives to clients, aligning existing support channels with business needs and fostering client partner relationships. In achieving its objectives and providing for a best possible IT client experience, Client Services Front Office partners with CO/HQ IT Support teams, 24/7 IT Service Desks, Training and Outreach, as well as cross-functional teams delivering IT products and solutions.
Roles and Responsibilities:
ITS Client Services front office is seeking an Analytics, Reporting and Technology Adoption Practitioner. The candidate will be a member of the front office team and will work with HQ and Regional IT teams within Client Services, ITS Change Management and Learning unit (ITSAL), and other units across ITS. This role will perform the following activities.
Data Analytics and Reporting
•Conducts in depth analysis of Client Services related data to identify trends, patterns, and correlations.
•Clean, process and validate data to ensure accuracy and reliability.
•Design and develop reports and dashboards that present data-driven insights in a clear and understandable manner.
•Use visualization tools (e.g., Tableau, Power BI) to create visually appealing and informative reports.
•Create customized reports based on the needs of various stakeholders within Client Services and across the department.
•Effectively communicate complex data findings to both technical and non-technical audiences.
•Prepare and deliver presentations to convey insights and recommendations.
•Collaborate with stakeholders to ensure that data-driven insights align with organizational goals.
•Stay abreast of industry trends and best practices in data analytics and reporting.
Change Management and Technology Adoption
In collaboration and partnership with ITSAL:
•Advice ITS Client Services Front Office on change management and communication strategies and is responsible for initiating, developing, and executing the tactical plans, which ensure a harmonized outreach to the global CS community in HQ, the Country Offices (CO) and Global Support Service (GSS).
•Assists ITSCS Senior Manager, HQ, CO and GSS managers with detailed change management, communication, and outreach, for both internal to CS and clients-facing products and campaigns. Integrates data and current information for the CS Monthly report.
•Ensures the maintenance and generates content for the Client Services outreach channels – CS site, CS Weekly, and CS Viva Engage, as often as required. Ensures support for preparing and deploying emergency and crisis communication playbooks, in close coordination with key ITS and ECR teams.
•Ensures support for specific programs driven by ITSCS Front Office and collaborates across ITSAL to support the implementation of cross-departmental projects including Knowledge Base, Self-Service for All, Analytics and Automation, and other GC Strategic Series.
•Supports CS Functional Groups with change management and outreach requirements. Renders permanent assistance to Learning and Change Management Functional Group leads and members, to align and coordinate with ITSAL and ensure sustained cohesion for the IT learning strategy targeting WBG clients.
•Contributes to cross-team projects, to advance the ITSCS – ITSAL partnership in the field of IT learning for WBG staff. In coordination with ITSAL project teams, upholds the reinforcement efforts, related to learning programs designed for ITs.
• Assist with the development of surveys to assess feedback and the effectiveness of communications activities.
•Using a range of tools and tactics (e.g., scorecards, web usage reports, surveys, client focus groups, polls), support track and analyze the effectiveness of internal communications activities.
•Design, write, produce, and disseminate internal change communication products (e.g., email messages, presentations, web content, internal news stories, brochures, multi-media products, Q&As, talking points, communications toolkits etc.) that are strategic and consistently on-message about Information and Technology Solutions Network, its mission and strategy within the World Bank Group.
ITS Vice Presidency Context:
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
The digital transformation of the World Bank Group is a journey, and the ITS Strategy focuses on enabling new ways to work internally and help client countries take advantage of transformative technologies for better development outcomes.
The IT Client Services unit is primarily tasked with ensuring the cohesive delivery of IT programs and initiatives to clients, aligning existing support channels with business needs and fostering client partner relationships. In achieving its objectives and providing for a best possible IT client experience, Client Services Front Office partners with CO/HQ IT Support teams, 24/7 IT Service Desks, Training and Outreach, as well as cross-functional teams delivering IT products and solutions.
ITS Client Services front office is seeking an Analytics, Reporting and Technology Adoption Practitioner. The candidate will be a member of the front office team and will work with HQ and Regional IT teams within Client Services, ITS Change Management and Learning unit (ITSAL), and other units across ITS. This role will perform the following activities.
•Conducts in depth analysis of Client Services related data to identify trends, patterns, and correlations.
•Design and develop reports and dashboards that present data-driven insights in a clear and understandable manner.
•Create customized reports based on the needs of various stakeholders within Client Services and across the department.
•Prepare and deliver presentations to convey insights and recommendations.
•Stay abreast of industry trends and best practices in data analytics and reporting.
In collaboration and partnership with ITSAL:
•Assists ITSCS Senior Manager, HQ, CO and GSS managers with detailed change management, communication, and outreach, for both internal to CS and clients-facing products and campaigns. Integrates data and current information for the CS Monthly report.
•Ensures support for specific programs driven by ITSCS Front Office and collaborates across ITSAL to support the implementation of cross-departmental projects including Knowledge Base, Self-Service for All, Analytics and Automation, and other GC Strategic Series.
•Contributes to cross-team projects, to advance the ITSCS – ITSAL partnership in the field of IT learning for WBG staff. In coordination with ITSAL project teams, upholds the reinforcement efforts, related to learning programs designed for ITs.
•Using a range of tools and tactics (e.g., scorecards, web usage reports, surveys, client focus groups, polls), support track and analyze the effectiveness of internal communications activities.
Selection Criteria
•Master's degree with 1-year relevant experience or Bachelor’s degree with a minimum of 2 years relevant experience.
•Proven ability to clean, process and validate data to ensure accuracy and reliability.
•Proven ability to design and develop reports and dashboards that present data-driven insights in a clear and understandable manner.
•Ability to effectively convey ideas and messages through written and verbal means.
•Excellent grammar, spelling, and punctuation.
•Capacity to tailor communication style to the audience and purpose.
•Aptitude for storytelling and engaging an audience.
•Proficiency in public speaking, presentation, and persuasion.
•Knowledge of the World Bank Group organization and operations and how technology is used in different parts of the organization.
•Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
•Proven ability to multi-task and operate effectively in a matrix management and high-pressure environment.
•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.
•Demonstrated willingness to provide help, assistance, and support to members of the team.
•Ability to work independently and as part of a team.
•Excellent computer and presentation skills and working knowledge of existing WBG technologies and platforms preferred, e.g., SharePoint, M365, Adobe suite, Tableau, Power BI
•Proven ability to clean, process and validate data to ensure accuracy and reliability.
•Ability to effectively convey ideas and messages through written and verbal means.
•Capacity to tailor communication style to the audience and purpose.
•Proficiency in public speaking, presentation, and persuasion.
•Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.
•Ability to work independently and as part of a team.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.
Potential interview questions
| Can you provide an example of a complex data report you created and how it was received? | This question assesses your capability in data analysis and report creation. | Discuss the report’s purpose, the data involved, how you presented it, and the feedback received. |
| Describe a challenging communication issue you faced in a multicultural environment and how you handled it. | This question evaluates your communication skills and ability to adapt to diverse audiences. | Pro members can see the explanation. |
| What strategies have you used in the past to manage change effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
worldbank.org
