E T Consultant
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This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.
E T Consultant
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Unit Context
The Information and Technology Solutions' Change Management and Learning unit (ITSAL), reporting to the ITS Chief Information Office/Vice-president, addresses the "people" side of IT change through strategies and actions that drive adoption, minimize resistance, enhance skills, and maximize return on IT investments in alignment with the ITS Strategy and its business objectives.
The unit works in close partnerships with ITS project and business sponsors and teams throughout the project lifecycle designing and delivering the IT client change management plans that define how IT solution/service is rolled out to WBG and clients.
The Client Change Management practitioner will assist ITSGC Client Services unit, which ensures a global IT support model for the World Bank Group staff, in both HQ and the Country Offices, implements and delivers change management strategies in support of technology rollouts, client services engagement (advisory support for ITSCS management, ITSCS Front Office programs, Functional Groups, internal outreach channels – CS site, weekly communications, CS Yammer community). She/he will report to the Client Change Management Program Lead and Client Services Manager.
Roles and Responsibilities:
•Implements the continuous support for change management strategies related to the World Bank Group information technology projects and activities, involving the ITS Client Services (CS) participation, for awareness, learning, and adoption of the new technology systems and products, targeting key internal audiences, across the WBG.
•Advice ITS Client Services Front Office on change management and communication strategies and is responsible for initiating, developing, and executing the tactical plans, which ensure a harmonized outreach to the global CS community in HQ, the Country Offices (CO) and Global Support Service (GSS).
•Assists ITSCS Senior Manager, HQ, CO and GSS managers with detailed change management, communication, and outreach, for both internal to CS and clients-facing products and campaigns. Integrates data and current information for the CS Monthly report.
•Ensures support for specific programs driven by ITSCS Front Office and collaborates across ITSAL to support the implementation of cross-departmental projects including Knowledge Base, Analytics and Automation, GC Strategic Series
•Ensures the maintenance and generates content for the CS outreach channels – CS site, CS Weekly, and CS Yammer, as often as required. Ensures support for preparing and deploying emergency and crisis communication playbooks, in close coordination with key ITS and ECR teams.
•Supports CS Functional Groups with change management and outreach requirements. Renders permanent assistance to Learning and Change Management Functional Group leads and members, to align and coordinate with ITSAL and ensure sustained cohesion for the IT learning strategy targeting WBG clients. Contributes to cross-team projects, to advance the ITSCS – ITSAL partnership in the field of IT learning for WBG staff. In coordination with ITSAL project teams, upholds the reinforcement efforts, related to learning programs designed for ITs.
•Is responsible for assisting ITSCS and other ITS clients to conduct change management assessments (impact assessment, stakeholder analysis) and activities using the PROSCI’s model of individual change--ADKAR (awareness, desire, knowledge, ability, and reinforcement®). Our operating structure as well as the principles and tools are based on the ADKAR model; we then leverage ACMP-supported and other industry frameworks and tools, as they fit the client’s needs.
•Support change management strategy implementation for new information technology project rollouts. This can include:
oOrganize client focus groups to assess client feedback and client change readiness towards a new technology product and to explore and confirm change communications concepts and graphics.
oLead the implementation of innovative change communications campaigns to raise awareness of technology changes among different target audiences within the World Bank Group.
oAssist with the development of surveys to assess client feedback and the effectiveness of communications activities.
•Liaise and maintain relationships with internal stakeholders (different client groups across the WBG, WBG internal communications network, other teams within the Information and Technology Solutions network, etc.). This may include giving oral presentations and updates on various projects and activities to small- to medium-sized target groups that have an interest in ITS activities.
•Using a range of tools and tactics (e.g., scorecards, web usage reports, surveys, client focus groups, polls), support track and analyze the effectiveness of internal communications activities using traditional and social media, to help assess potential reputational risk for ITS and proactively determine appropriate responses as needed and that will allow the project team and management to understand progress and key areas for improvement.
•Design, write, produce, and disseminate internal change communication products (e.g., email messages, presentations, web content, internal news stories, brochures, multi-media products, Q&As, talking points, communications toolkits etc.) that are strategic and consistently on-message about Information and Technology Solutions Network, its mission and strategy within the World Bank Group.
•Coordinate implementation of scheduling, logistics and briefings for internal communications activities and events (e.g., client open houses, demo events, high-level visits, press conferences, seminars etc.) involving external audiences.
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Unit Context
The Information and Technology Solutions' Change Management and Learning unit (ITSAL), reporting to the ITS Chief Information Office/Vice-president, addresses the "people" side of IT change through strategies and actions that drive adoption, minimize resistance, enhance skills, and maximize return on IT investments in alignment with the ITS Strategy and its business objectives.
The unit works in close partnerships with ITS project and business sponsors and teams throughout the project lifecycle designing and delivering the IT client change management plans that define how IT solution/service is rolled out to WBG and clients.
The Client Change Management practitioner will assist ITSGC Client Services unit, which ensures a global IT support model for the World Bank Group staff, in both HQ and the Country Offices, implements and delivers change management strategies in support of technology rollouts, client services engagement (advisory support for ITSCS management, ITSCS Front Office programs, Functional Groups, internal outreach channels – CS site, weekly communications, CS Yammer community). She/he will report to the Client Change Management Program Lead and Client Services Manager.
Roles and Responsibilities:
•Implements the continuous support for change management strategies related to the World Bank Group information technology projects and activities, involving the ITS Client Services (CS) participation, for awareness, learning, and adoption of the new technology systems and products, targeting key internal audiences, across the WBG.
•Advice ITS Client Services Front Office on change management and communication strategies and is responsible for initiating, developing, and executing the tactical plans, which ensure a harmonized outreach to the global CS community in HQ, the Country Offices (CO) and Global Support Service (GSS).
•Assists ITSCS Senior Manager, HQ, CO and GSS managers with detailed change management, communication, and outreach, for both internal to CS and clients-facing products and campaigns. Integrates data and current information for the CS Monthly report.
•Ensures support for specific programs driven by ITSCS Front Office and collaborates across ITSAL to support the implementation of cross-departmental projects including Knowledge Base, Analytics and Automation, GC Strategic Series
•Ensures the maintenance and generates content for the CS outreach channels – CS site, CS Weekly, and CS Yammer, as often as required. Ensures support for preparing and deploying emergency and crisis communication playbooks, in close coordination with key ITS and ECR teams.
•Supports CS Functional Groups with change management and outreach requirements. Renders permanent assistance to Learning and Change Management Functional Group leads and members, to align and coordinate with ITSAL and ensure sustained cohesion for the IT learning strategy targeting WBG clients. Contributes to cross-team projects, to advance the ITSCS – ITSAL partnership in the field of IT learning for WBG staff. In coordination with ITSAL project teams, upholds the reinforcement efforts, related to learning programs designed for ITs.
•Is responsible for assisting ITSCS and other ITS clients to conduct change management assessments (impact assessment, stakeholder analysis) and activities using the PROSCI’s model of individual change--ADKAR (awareness, desire, knowledge, ability, and reinforcement®). Our operating structure as well as the principles and tools are based on the ADKAR model; we then leverage ACMP-supported and other industry frameworks and tools, as they fit the client’s needs.
•Support change management strategy implementation for new information technology project rollouts. This can include:
oOrganize client focus groups to assess client feedback and client change readiness towards a new technology product and to explore and confirm change communications concepts and graphics.
oLead the implementation of innovative change communications campaigns to raise awareness of technology changes among different target audiences within the World Bank Group.
oAssist with the development of surveys to assess client feedback and the effectiveness of communications activities.
•Liaise and maintain relationships with internal stakeholders (different client groups across the WBG, WBG internal communications network, other teams within the Information and Technology Solutions network, etc.). This may include giving oral presentations and updates on various projects and activities to small- to medium-sized target groups that have an interest in ITS activities.
•Using a range of tools and tactics (e.g., scorecards, web usage reports, surveys, client focus groups, polls), support track and analyze the effectiveness of internal communications activities using traditional and social media, to help assess potential reputational risk for ITS and proactively determine appropriate responses as needed and that will allow the project team and management to understand progress and key areas for improvement.
•Design, write, produce, and disseminate internal change communication products (e.g., email messages, presentations, web content, internal news stories, brochures, multi-media products, Q&As, talking points, communications toolkits etc.) that are strategic and consistently on-message about Information and Technology Solutions Network, its mission and strategy within the World Bank Group.
•Coordinate implementation of scheduling, logistics and briefings for internal communications activities and events (e.g., client open houses, demo events, high-level visits, press conferences, seminars etc.) involving external audiences.
Selection Criteria
•Bachelor’s or Master's degree with 2 years relevant experience OR equivalent combination of education and experience.
•Certification in Client Change Management including demonstrated experience in Change Assessment methods: ACMP (Association for Change Management Professionals) Change Management Standard, PCT (Project Change Triangle), ADKAR readiness assessment, and Change Risk Assessment.
•Ability to effectively convey ideas and messages through written and verbal means
•Excellent grammar, spelling, and punctuation
•Capacity to tailor communication style to the audience and purpose
•Aptitude for storytelling and engaging an audience
•Proficiency in public speaking, presentation, and persuasion
•Knowledge of the World Bank Group organization and operations and how technology is used in different parts of the organization.
•Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
•Proven ability to multi-task and operate effectively in a matrix management and high-pressure environment
•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.
•Ability to liaise with and manage external vendors (e.g., graphics design firms) to produce high quality communications products.
•Demonstrated willingness to provide help, assistance, and support to members of the team.
•Ability to work independently and as part of a team.
•Excellent computer and presentation skills and working knowledge of existing WBG technologies and platforms preferred, e.g., MS Sharepoint, O365, Dreamweaver, Adobe suite, Vyond, GoAnimate.
•Bachelor’s or Master's degree with 2 years relevant experience OR equivalent combination of education and experience.
•Certification in Client Change Management including demonstrated experience in Change Assessment methods: ACMP (Association for Change Management Professionals) Change Management Standard, PCT (Project Change Triangle), ADKAR readiness assessment, and Change Risk Assessment.
•Ability to effectively convey ideas and messages through written and verbal means
•Excellent grammar, spelling, and punctuation
•Capacity to tailor communication style to the audience and purpose
•Aptitude for storytelling and engaging an audience
•Proficiency in public speaking, presentation, and persuasion
•Knowledge of the World Bank Group organization and operations and how technology is used in different parts of the organization.
•Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.
•Proven ability to multi-task and operate effectively in a matrix management and high-pressure environment
•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.
•Ability to liaise with and manage external vendors (e.g., graphics design firms) to produce high quality communications products.
•Demonstrated willingness to provide help, assistance, and support to members of the team.
•Ability to work independently and as part of a team.
•Excellent computer and presentation skills and working knowledge of existing WBG technologies and platforms preferred, e.g., MS Sharepoint, O365, Dreamweaver, Adobe suite, Vyond, GoAnimate.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.
Added 1 year ago
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Updated 1 year ago
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Source:
worldbank.org
