E T Consultant

IT & Telecom

Contract

This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.

E T Consultant

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The incumbent will work on eServices/ServiceNow team to support and develop service catalogs, build SLAs, workflows, customer applications and customize modules.

As a unit within the Finance ITS (ITSFI), ITSBG provides distinct and complex financial solutions support to the operation of the World Bank Group Finance& Accounting, Development Finance, Treasury, and Global Climate Change Vice presidencies.

Job Description:

•Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.

•Assist in developing new custom applications or customizing OOTB applications.

•Provide production support if needed for the supported applications.

•Design testing plans and carry out the testing for the above.

•Write necessary scripts to customize the applications.

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The incumbent will work on eServices/ServiceNow team to support and develop service catalogs, build SLAs, workflows, customer applications and customize modules.

As a unit within the Finance ITS (ITSFI), ITSBG provides distinct and complex financial solutions support to the operation of the World Bank Group Finance& Accounting, Development Finance, Treasury, and Global Climate Change Vice presidencies.

Job Description:

•Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications.

•Assist in developing new custom applications or customizing OOTB applications.

•Provide production support if needed for the supported applications.

•Design testing plans and carry out the testing for the above.

•Write necessary scripts to customize the applications.

Selection Criteria

•B.Tech / B.E with minimum of 5-7 years of experience.

•Should have certified in ServiceNow Developer/ServiceNow Implementation Specialist.

Essential Job Functions & Required Skills:

•Perform day to day administration of the ServiceNow.

•Maintain business services and configuration item relationships in ServiceNow.

•Develop and manage application code, user interface, and third-party integration components.

•Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.

•Performs core configuration tasks including system policies, business rules and client scripts.

•Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, etc..

•Manage data with Tables, the CMDB, Import Sets, and Update Sets.

•Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.

•Perform migration activities Dev to QA, QA to Prod.

•Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.

•Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.

•Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc.

•Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.

•Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.

•Knowledge of working with different kind of scripts in ServiceNow and their order of execution.

•Experience working with email notifications, inbound actions, reports, gauges, and home pages.

•Experience in creation of catalog items, wizards, record producers, interceptors, user guide.

•Experience in creation and customization of complex workflows and custom workflow activities.

•Experience in transform maps, data sources and different transform scripts for data loads and management.

•Experience in with schedule jobs, events and triggers to manage business needs and handle background work.

•Experience in complex UI customization and UI macros.

•Experience in installation of ServiceNow upgrades and/or service packs.

•Develop and improve user systems procedures and prepares systems documentation.

Non-Technical Skills:

•Excellent analytical, problem-solving, and organizational skills.

•Ability to function independently with limited direction and guidance.

•Strong commitment to quality and out of the box mindset.

•Good verbal, written, and interpersonal communication skills.

•Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

•Ability to take initiative and work without supervision.

•Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

•Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere.

•Strong collaboration and group facilitation skills.

•Make Smart Decisions - Leverages available data and makes timely decisions.

Teamwork:

•Flexibility to work in close co-ordination with on-site and offshore teams, as well as support end-users across the globe.

•Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.

•Ability to mentor junior/senior team members and colleagues.

•B.Tech / B.E with minimum of 5-7 years of experience.

•Should have certified in ServiceNow Developer/ServiceNow Implementation Specialist.

Essential Job Functions & Required Skills:

•Perform day to day administration of the ServiceNow.

•Maintain business services and configuration item relationships in ServiceNow.

•Develop and manage application code, user interface, and third-party integration components.

•Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.

•Performs core configuration tasks including system policies, business rules and client scripts.

•Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, etc..

•Manage data with Tables, the CMDB, Import Sets, and Update Sets.

•Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.

•Perform migration activities Dev to QA, QA to Prod.

•Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.

•Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.

•Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc.

•Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.

•Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.

•Knowledge of working with different kind of scripts in ServiceNow and their order of execution.

•Experience working with email notifications, inbound actions, reports, gauges, and home pages.

•Experience in creation of catalog items, wizards, record producers, interceptors, user guide.

•Experience in creation and customization of complex workflows and custom workflow activities.

•Experience in transform maps, data sources and different transform scripts for data loads and management.

•Experience in with schedule jobs, events and triggers to manage business needs and handle background work.

•Experience in complex UI customization and UI macros.

•Experience in installation of ServiceNow upgrades and/or service packs.

•Develop and improve user systems procedures and prepares systems documentation.

Non-Technical Skills:

•Excellent analytical, problem-solving, and organizational skills.

•Ability to function independently with limited direction and guidance.

•Strong commitment to quality and out of the box mindset.

•Good verbal, written, and interpersonal communication skills.

•Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

•Ability to take initiative and work without supervision.

•Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

•Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere.

•Strong collaboration and group facilitation skills.

•Make Smart Decisions - Leverages available data and makes timely decisions.

Teamwork:

•Flexibility to work in close co-ordination with on-site and offshore teams, as well as support end-users across the globe.

•Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.

•Ability to mentor junior/senior team members and colleagues.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.

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Added 2 years ago - Updated 2 years ago - Source: worldbank.org