E T Consultant

IT & Telecom

Contract

This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.

E T Consultant

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

Within the WBG Integrated Services vice presidency, the ITSGC department provides global communications and client services, products and support for all member organizations across the World Bank Group. The services for which ITSGC is responsible are delivered by 4 different units: ITSNI (Global Network Management), ITSCU (Unified Communications, Telephony, and Video-Conferencing), ITSEW (End-User and Workplace Computing), and ITSCS (Helpdesk, front-line IT support, and IT training). Additionally, ITSGC is also responsible for the coordination and implementation of all infrastructure projects facing WBG country offices.

In particular, the ITSEW (End-User and Workplace Computing) unit of the World Bank Group consists of 4 business units which provide technology solutions for various services and functions. They are:

•ITSMP (Mobility and Productivity Solutions) responsible for the IT Mobility and Services Centers as well as strategy, engineering, and support of iOS, Android, and EMM platforms.

•ITSWP (Workplace Technology Solutions) responsible for provisioning and management of the global PC fleet and HQ and global print solutions.

•ITSEE (End-User Solutions and Engineering) responsible for the strategy and engineering of the Windows end-user platform and associated products.

•ITSCV (Virtual Desktop Technologies) responsible for strategy, engineering, management the Remote Access platforms for both managed and unmanaged devices.

Job Requirements:

The consultant will report to the ITSCV Team Lead and is expected to play a significant role in the planning, deployment, and operations the Remote Access and Application & Desktop Virtualization technologies and its operational landscapes. Responsibilities and skills include, but are not limited to the following:

•Play key role in implementation of effective solutions to support Citrix and VDI platform, operations and services;

•Contribute to development of new technological solutions to improve and expand operations and services;

•Resolve Tier II/III incident tickets for respective area of technology;

•Perform Root Cause Analysis (RCA) for service outages and indications of potential service degradation;

•Escalate technical issues and engineering challenges to respective technology vendors and seek resolution;

•Analyze and provide recommendations for client's requests for service improvement and desired product/service features;

•Provide comprehensive weekly status update/report on all tasks, projects and initiatives owned;

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

Within the WBG Integrated Services vice presidency, the ITSGC department provides global communications and client services, products and support for all member organizations across the World Bank Group. The services for which ITSGC is responsible are delivered by 4 different units: ITSNI (Global Network Management), ITSCU (Unified Communications, Telephony, and Video-Conferencing), ITSEW (End-User and Workplace Computing), and ITSCS (Helpdesk, front-line IT support, and IT training). Additionally, ITSGC is also responsible for the coordination and implementation of all infrastructure projects facing WBG country offices.

In particular, the ITSEW (End-User and Workplace Computing) unit of the World Bank Group consists of 4 business units which provide technology solutions for various services and functions. They are:

•ITSMP (Mobility and Productivity Solutions) responsible for the IT Mobility and Services Centers as well as strategy, engineering, and support of iOS, Android, and EMM platforms.

•ITSWP (Workplace Technology Solutions) responsible for provisioning and management of the global PC fleet and HQ and global print solutions.

•ITSEE (End-User Solutions and Engineering) responsible for the strategy and engineering of the Windows end-user platform and associated products.

•ITSCV (Virtual Desktop Technologies) responsible for strategy, engineering, management the Remote Access platforms for both managed and unmanaged devices.

Job Requirements:

The consultant will report to the ITSCV Team Lead and is expected to play a significant role in the planning, deployment, and operations the Remote Access and Application & Desktop Virtualization technologies and its operational landscapes. Responsibilities and skills include, but are not limited to the following:

•Play key role in implementation of effective solutions to support Citrix and VDI platform, operations and services;

•Contribute to development of new technological solutions to improve and expand operations and services;

•Resolve Tier II/III incident tickets for respective area of technology;

•Perform Root Cause Analysis (RCA) for service outages and indications of potential service degradation;

•Escalate technical issues and engineering challenges to respective technology vendors and seek resolution;

•Analyze and provide recommendations for client's requests for service improvement and desired product/service features;

•Provide comprehensive weekly status update/report on all tasks, projects and initiatives owned;

Selection Criteria

•Master's degree with 2 years relevant experience or Bachelors Degree with a minimum of 4 years relevant experience.

Required Skills/Abilities:

•Strong MS Office user, including MS Word, MS Excel, MS PowerPoint, and Outlook.

•Strong communication skills in English (written and oral).

•Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.

•Ability to adequately plan and prioritize own work and team work while resolving competing demands.

•Ability to effectively apply creative and practical problem-solving skills on a regular basis.

•Citrix Certified Enterprise Administrator (CCEA) is a plus.

•Cisco Certified Networking Professional (CCNP) is a plus.

•Strong project management capabilities, demonstrated through experience managing IT projects.

•Certification in ITIL V3 Foundation in Service Management is a plus.

•Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable.

Technical Competencies:

•Proven experience as a seasoned Systems Administrator of Data Center Infrastructure related platform like servers, storage, backup, etc.

•Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments;

•Strong familiarity with application troubleshooting in server based computing (SBC) and desktop environment;

•Experience with related hardware and software platforms such as Citrix XenDesktop, XenApp Server, XenServer and VMware ESX, Citrix Access Gateway, EdgeSight, Web Interface 5 and StoreFront, Secure Ticketing Authority (STA), Netscaler MPX and VPX, Cisco ASA VPN.

•Experience in:

oDesign and specification of changes for implementation.

oImplementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.

•Experience with customization and packaging of applications for Windows Desktop OSs;

•Experience with Amazon AWS and Microsoft Azure cloud platforms is a plus.

•Experience with scripting and programming technologies is a plus.

•Broad understanding of Operating Systems, their basic construct and main characteristics. In depth Windows experience is a plus. Broad understanding of Network models and protocols is also a plus.

•Good understanding of MS Active Directory administration, as pertains to support of virtualization and remote access technologies;

Required Competencies

•Client Understanding and Advising - Looks at issues from the client’s perspective and acts beyond normal expectations to ensure client satisfaction.

•Learning Orientation - Stays abreast of new trends and developments in the department and Vice-Presidency, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.

•Broad Business Thinking - Maintains an in-depth understanding of the long-term implications of decisions both for the unit and department. Ensures that decisions are supported by relevant stakeholders as well as sound performance data.

•Analytical Thinking - Gathers and links data.

•Risk Management - Reduces risk by solving day-to-day problems as they arise and acts to prevent problems from recurring.

•Lead and Innovate - Brings new and different insights.

•Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.

•Create, Apply and Share Knowledge - Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions.

•Make Smart Decisions - Leverages available data and makes timely decisions.

•Good research skills and attention to detail.

•Flexibility to work in close co-ordination with on-site and off-shore teams, as well as support end-users across the globe.

•Willing to work in R&D activities and provide technical leadership on projects.

Other Selection Criteria:

•Communication skills: ability to convey ideas through clear oral communication and concise reports.

•Experience with process analysis, ability to identify ways to improve the productivity and efficiency of the specialist’s own and team’s work.

•Ability to create concise documentation for both technical and non-technical audiences.

•Strong writing and interpersonal skills and ability to work under tight schedule and deadlines.

•Master's degree with 2 years relevant experience or Bachelors Degree with a minimum of 4 years relevant experience.

Required Skills/Abilities:

•Strong MS Office user, including MS Word, MS Excel, MS PowerPoint, and Outlook.

•Strong communication skills in English (written and oral).

•Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.

•Ability to adequately plan and prioritize own work and team work while resolving competing demands.

•Ability to effectively apply creative and practical problem-solving skills on a regular basis.

•Citrix Certified Enterprise Administrator (CCEA) is a plus.

•Cisco Certified Networking Professional (CCNP) is a plus.

•Strong project management capabilities, demonstrated through experience managing IT projects.

•Certification in ITIL V3 Foundation in Service Management is a plus.

•Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable.

Technical Competencies:

•Proven experience as a seasoned Systems Administrator of Data Center Infrastructure related platform like servers, storage, backup, etc.

•Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments;

•Strong familiarity with application troubleshooting in server based computing (SBC) and desktop environment;

•Experience with related hardware and software platforms such as Citrix XenDesktop, XenApp Server, XenServer and VMware ESX, Citrix Access Gateway, EdgeSight, Web Interface 5 and StoreFront, Secure Ticketing Authority (STA), Netscaler MPX and VPX, Cisco ASA VPN.

•Experience in:

oDesign and specification of changes for implementation.

oImplementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.

•Experience with customization and packaging of applications for Windows Desktop OSs;

•Experience with Amazon AWS and Microsoft Azure cloud platforms is a plus.

•Experience with scripting and programming technologies is a plus.

•Broad understanding of Operating Systems, their basic construct and main characteristics. In depth Windows experience is a plus. Broad understanding of Network models and protocols is also a plus.

•Good understanding of MS Active Directory administration, as pertains to support of virtualization and remote access technologies;

Required Competencies

•Client Understanding and Advising - Looks at issues from the client’s perspective and acts beyond normal expectations to ensure client satisfaction.

•Learning Orientation - Stays abreast of new trends and developments in the department and Vice-Presidency, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.

•Broad Business Thinking - Maintains an in-depth understanding of the long-term implications of decisions both for the unit and department. Ensures that decisions are supported by relevant stakeholders as well as sound performance data.

•Analytical Thinking - Gathers and links data.

•Risk Management - Reduces risk by solving day-to-day problems as they arise and acts to prevent problems from recurring.

•Lead and Innovate - Brings new and different insights.

•Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.

•Create, Apply and Share Knowledge - Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions.

•Make Smart Decisions - Leverages available data and makes timely decisions.

•Good research skills and attention to detail.

•Flexibility to work in close co-ordination with on-site and off-shore teams, as well as support end-users across the globe.

•Willing to work in R&D activities and provide technical leadership on projects.

Other Selection Criteria:

•Communication skills: ability to convey ideas through clear oral communication and concise reports.

•Experience with process analysis, ability to identify ways to improve the productivity and efficiency of the specialist’s own and team’s work.

•Ability to create concise documentation for both technical and non-technical audiences.

•Strong writing and interpersonal skills and ability to work under tight schedule and deadlines.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.

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Added 1 year ago - Updated 1 year ago - Source: worldbank.org