E T Consultant
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Contract
This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.
E T Consultant
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Unit Context:
The ITS Information Security and Risk Management (ITSSR) unit, headed by the Chief Information Security Officer (CISO), is responsible for providing leadership in managing the information security and risk functions and activities across the World Bank Group, enabling the achievement of WBG's business objectives. ITSSR supports and facilitates a risk aware culture, ensuring that WBG information assets are protected in an effective, efficient, and balanced manner and IT security and risk management efforts throughout the World Bank Group are coordinated and aligned to the Bank's business and IT strategy. ITSSR comprises of the following functions: Security Operations, Risk Management and Advisory, IT Policy, IT Compliance, PMO, Business Continuity, and Sourcing and Vendor Management. The Sourcing and Vendor Management Office (SVMO) is part of ITSRC – Risk & Compliance, within Information and Technology Solutions (ITS) Vice Presidency of World Bank Group. SVMO’s responsibilities include the management of all IT sourcing activities of both internal and external service providers, as well as providing sourcing related support to the World Bank Group. The activities of the SVMO include providing strategic direction for ITS on sourcing related activities, ensuring alignment with overall ITS strategies, and providing leadership in managing the identification of vendors and of the appropriate contracting vehicles to support ITS functions. SVMO plays a monitoring role to ensure vendor compliance and responsiveness, provides senior management with sourcing related quantitative analysis to help current and future sourcing decisions, manages the day-to-day business operations and client support of a full-service procure-to-pay vendor management system platform, and monitors sourcing activities in the industry to ensure that the WBG follows the best practices in the industry. Also, the SVMO acts as point of contact for operational matters between service providers, BPS's Procurement Unit and World Bank Group IT services procurers. SVMO emphasizes focus and discipline to tie supply to demand and deliver business value.
Duties and Accountabilities
The SVMO/ITSRC seeks an Extended Term Consultant (ETC) who will report to the Team Lead of the Client Services and Systems Support team. The successful candidate should be organized, multi-disciplined, and able to perform critical and time-sensitive tasks in a fast-paced environment with competing deliverables.
Roles and Responsibilities:
•Perform business operations platform setup, operational, and maintenance activities such as:
oBase system configuration management (WBG Company configurations, vendor sourcing model configurations, financial data changes, user roles, approval groups, WBG organizational hierarchy, cost centers, sites, labor types, vendor distribution lists and job posting / rate card templates). This is particularly critical when we change or refresh vendors as with the Staff Augmentation or Managed Projects/Services Vendor Refresh RFPs.
oIntegration management with internal applications and external service providers (SAP, Peoplesoft, SFTP, Cloud services providers, Mobile Platform Team, etc.)
oIncident management and root-cause analysis with internal delivery team partners and the business operations platform vendor.
oAccess management (establish end user access and User Roles)
•Conduct data quality checks for SAP and Peoplesoft system integrations, master data, user, and supplier data to ensure system compliance and data integrity.
•Support annual and ad-hoc operational exercises and activities such as:
oAnnual Vendor Rates Refresh for Staff Augmentation and Hourly T&M workers.
oNew Job Posting template and rate table uploads to meet clients’ evolving business needs.
•Manage process improvement projects to optimize/automate workflows.
•Establish and maintain QA Testing environments with the busines operations platform vendor for all new feature set testing prior to production rollout.
•Monitor and test production fixes, upgrades, and enhancements deployed by the business operations platform provider.
•Create complex Use Case Scenarios for all components of the contractor lifecycle (Job Postings, Work Orders, Revisions, Time Sheet Entry, etc., and perform full regression / new feature testing to support bi-annual Release Upgrades from the business operations platform vendor.
•Develop technical documentation and standard operational procedures (SOPs) for recurring and ad-hoc activities.
•Maintain and update operational process and system documentation including business capability models, business process models, and Use Case scenarios.
•Create custom reports in Vendor Management System (VMS) as needed, and run monthly reports and ad hoc reports as requested.
•Perform business operations Tier 2 and Tier 3 support activities for complex cases involving research; communicate resolution steps to clients and/or vendors.
•Analyze incident ticket data to support and enable decision-making; provide suggestions for process improvements.
•Anticipate, research, review, and analyze available data and relevant empirical evidence, including lessons learned to improve system performance.
•Participate in client meetings to gather business requirements for process simplification as needed.
•Suggest technical solutions for business problems and implement action plans to improve ongoing operations in ways that minimize day-to-day disruption.
•Provide input during short-term project planning efforts with team members which may include participating in short-term planning sessions with clients and documenting the discussions, agreements, and action items.
•Interact with the Sourcing and Vendor Management team members, business users, and vendor teams to troubleshoot problems and resolve issues.
•Conduct end user training sessions for WBG staff and SVMO vendors as needed on the business operations platform functionality.
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Unit Context:
The ITS Information Security and Risk Management (ITSSR) unit, headed by the Chief Information Security Officer (CISO), is responsible for providing leadership in managing the information security and risk functions and activities across the World Bank Group, enabling the achievement of WBG's business objectives. ITSSR supports and facilitates a risk aware culture, ensuring that WBG information assets are protected in an effective, efficient, and balanced manner and IT security and risk management efforts throughout the World Bank Group are coordinated and aligned to the Bank's business and IT strategy. ITSSR comprises of the following functions: Security Operations, Risk Management and Advisory, IT Policy, IT Compliance, PMO, Business Continuity, and Sourcing and Vendor Management. The Sourcing and Vendor Management Office (SVMO) is part of ITSRC – Risk & Compliance, within Information and Technology Solutions (ITS) Vice Presidency of World Bank Group. SVMO’s responsibilities include the management of all IT sourcing activities of both internal and external service providers, as well as providing sourcing related support to the World Bank Group. The activities of the SVMO include providing strategic direction for ITS on sourcing related activities, ensuring alignment with overall ITS strategies, and providing leadership in managing the identification of vendors and of the appropriate contracting vehicles to support ITS functions. SVMO plays a monitoring role to ensure vendor compliance and responsiveness, provides senior management with sourcing related quantitative analysis to help current and future sourcing decisions, manages the day-to-day business operations and client support of a full-service procure-to-pay vendor management system platform, and monitors sourcing activities in the industry to ensure that the WBG follows the best practices in the industry. Also, the SVMO acts as point of contact for operational matters between service providers, BPS's Procurement Unit and World Bank Group IT services procurers. SVMO emphasizes focus and discipline to tie supply to demand and deliver business value.
Duties and Accountabilities
The SVMO/ITSRC seeks an Extended Term Consultant (ETC) who will report to the Team Lead of the Client Services and Systems Support team. The successful candidate should be organized, multi-disciplined, and able to perform critical and time-sensitive tasks in a fast-paced environment with competing deliverables.
Roles and Responsibilities:
•Perform business operations platform setup, operational, and maintenance activities such as:
oBase system configuration management (WBG Company configurations, vendor sourcing model configurations, financial data changes, user roles, approval groups, WBG organizational hierarchy, cost centers, sites, labor types, vendor distribution lists and job posting / rate card templates). This is particularly critical when we change or refresh vendors as with the Staff Augmentation or Managed Projects/Services Vendor Refresh RFPs.
oIntegration management with internal applications and external service providers (SAP, Peoplesoft, SFTP, Cloud services providers, Mobile Platform Team, etc.)
oIncident management and root-cause analysis with internal delivery team partners and the business operations platform vendor.
oAccess management (establish end user access and User Roles)
•Conduct data quality checks for SAP and Peoplesoft system integrations, master data, user, and supplier data to ensure system compliance and data integrity.
•Support annual and ad-hoc operational exercises and activities such as:
oAnnual Vendor Rates Refresh for Staff Augmentation and Hourly T&M workers.
oNew Job Posting template and rate table uploads to meet clients’ evolving business needs.
•Manage process improvement projects to optimize/automate workflows.
•Establish and maintain QA Testing environments with the busines operations platform vendor for all new feature set testing prior to production rollout.
•Monitor and test production fixes, upgrades, and enhancements deployed by the business operations platform provider.
•Create complex Use Case Scenarios for all components of the contractor lifecycle (Job Postings, Work Orders, Revisions, Time Sheet Entry, etc., and perform full regression / new feature testing to support bi-annual Release Upgrades from the business operations platform vendor.
•Develop technical documentation and standard operational procedures (SOPs) for recurring and ad-hoc activities.
•Maintain and update operational process and system documentation including business capability models, business process models, and Use Case scenarios.
•Create custom reports in Vendor Management System (VMS) as needed, and run monthly reports and ad hoc reports as requested.
•Perform business operations Tier 2 and Tier 3 support activities for complex cases involving research; communicate resolution steps to clients and/or vendors.
•Analyze incident ticket data to support and enable decision-making; provide suggestions for process improvements.
•Anticipate, research, review, and analyze available data and relevant empirical evidence, including lessons learned to improve system performance.
•Participate in client meetings to gather business requirements for process simplification as needed.
•Suggest technical solutions for business problems and implement action plans to improve ongoing operations in ways that minimize day-to-day disruption.
•Provide input during short-term project planning efforts with team members which may include participating in short-term planning sessions with clients and documenting the discussions, agreements, and action items.
•Interact with the Sourcing and Vendor Management team members, business users, and vendor teams to troubleshoot problems and resolve issues.
•Conduct end user training sessions for WBG staff and SVMO vendors as needed on the business operations platform functionality.
Selection Criteria
•Minimum Education: Bachelor’s degree in Computer Systems, Accounting, or a related field with 4 years relevant experience or Master’s degree with 2 years relevant experience.
•Practical experience and knowledge of an IT Labor vendor management system, operations, and administration.
•Strong proficiency and knowledge of WBG SAP UI with an understanding of accounting principles, IT Financial and Procurement areas.
•Expert understanding of IT environments, SaaS-based application platforms, integration technologies, and processes in relation to business needs.
•Demonstrated proficiency using an Incident Management tool/platform for ticket management and ticket trend analysis.
•General knowledge of sourcing and vendor management practices and familiarity with processes and principles.
•Ability to work on multiple assignments at once and resolve complex problems.
•Ability to work independently with minimal oversight.
•Demonstrated leadership and decision-making skills.
•Demonstrated critical thinking and good judgement to make informed. recommendations and decisions.
•Strong communication skills with the ability to prepare, present, and discuss findings clearly in written and oral form
•Employ a collaborative approach and open, helpful attitude toward others
Competencies
•Business Function Knowledge – Uses an understanding of the business functions to analyze and propose technical solutions; implements action plans to improve ongoing business performance that minimize day-to-day disruption of operations.
•Lead and Innovate – Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results.
•Make Smart Decisions – Seeks and analyses facts, data, and lessons of past experience to support sound, logical decisions regarding own and others’ work. Contributes to decision making by providing relevant risk-analysis; shows initiative and makes decisions in a timely manner.
•Vendor and Alliance Management – Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines. Maintains ongoing dialog with partners and suggests improvements in workflows and handoffs, and escalates non-routine questions and problems.
•Client Understanding and Advising - Looks at issues from the client’s perspective and acts beyond normal expectations to ensure client satisfaction.
•Teamwork - Ability to work well with different team members across geographic locations to accomplish goals.
•Learning Orientation - Stays abreast of new trends and developments in own specialty area, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.
•Minimum Education: Bachelor’s degree in Computer Systems, Accounting, or a related field with 4 years relevant experience or Master’s degree with 2 years relevant experience.
•Practical experience and knowledge of an IT Labor vendor management system, operations, and administration.
•Strong proficiency and knowledge of WBG SAP UI with an understanding of accounting principles, IT Financial and Procurement areas.
•Expert understanding of IT environments, SaaS-based application platforms, integration technologies, and processes in relation to business needs.
•Demonstrated proficiency using an Incident Management tool/platform for ticket management and ticket trend analysis.
•General knowledge of sourcing and vendor management practices and familiarity with processes and principles.
•Ability to work on multiple assignments at once and resolve complex problems.
•Ability to work independently with minimal oversight.
•Demonstrated leadership and decision-making skills.
•Demonstrated critical thinking and good judgement to make informed. recommendations and decisions.
•Strong communication skills with the ability to prepare, present, and discuss findings clearly in written and oral form
•Employ a collaborative approach and open, helpful attitude toward others
Competencies
•Business Function Knowledge – Uses an understanding of the business functions to analyze and propose technical solutions; implements action plans to improve ongoing business performance that minimize day-to-day disruption of operations.
•Lead and Innovate – Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results.
•Make Smart Decisions – Seeks and analyses facts, data, and lessons of past experience to support sound, logical decisions regarding own and others’ work. Contributes to decision making by providing relevant risk-analysis; shows initiative and makes decisions in a timely manner.
•Vendor and Alliance Management – Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines. Maintains ongoing dialog with partners and suggests improvements in workflows and handoffs, and escalates non-routine questions and problems.
•Client Understanding and Advising - Looks at issues from the client’s perspective and acts beyond normal expectations to ensure client satisfaction.
•Teamwork - Ability to work well with different team members across geographic locations to accomplish goals.
•Learning Orientation - Stays abreast of new trends and developments in own specialty area, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.
Added 1 year ago
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Updated 1 year ago
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Source:
worldbank.org
