DOTS Product Adoption Manager (Remote)

IT & Telecom

Overview

Manage the adoption of the DOTS platform by empowering users.

You have:

• Bachelor’s Degree in Business Administration, Data Management, Information Technology, Information Technology Management, Communications, Product Management, or other relevant disciplines.
• 4+ years of relevant progressive work experience in technology management, technical writing/communications, technology adoption, project management and/or product development.
• Relevant work experience in developing communities of practice is highly desirable.
• Experience with Palantir Foundry platform is a plus.
• Fluency (level C) in English language is mandatory.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

Who we are looking for: We are seeking to identify a DOTS Product Adoption Manager.

What we offer: a consultancy contract of up to 11 months from start date will be offered to the selected candidate(s).

Workplace: This position can be performed from remote.

ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. We are seeking to fill a remote working consultancy position of DOTS Product Adoption Manager.

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they man made or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The Technology Division (TEC) is establishing an enterprise operational decision-making platform called DOTS (please click here for more information: https://www.youtube.com/watch?app=desktop&v=1whh1mpLTFw) which is powered by the Palantir Foundry solution.

DOTS is at the centre of TEC’s data ecosystem integrating data from multiple data sources, transforming data to create a dynamic ontology representing WFP’s operational model and surfacing business insights to support decision-making.

Do you have a passion for community and end-user experience? We are seeking a DOTS Product Adoption Manager who has the breadth of skills and experience that will make our product loved by end-users - someone who can develop a profound understanding of the DOTS platform, a deep empathy for end-users and a clear vision of how to develop and grow a community of users.

Working with TECX DOTS teams and our Field Data Team, the incumbent will support the adoption of the DOTS platform by managing the end-to-end training service for DOTS users, creating a DOTS community program and tracking progress on DOTS achievements through a framework of success indicators.

Reporting to the DOTS Platform Lead in the TECX Unit, the role will have the impetus to enact real change in our constant efforts to keep users at the centre of our work. We are seeking thought experts who can challenge the status quo and embrace the social connections needed to grow a platform. Someone with a passion for customer experience, driving adoption through the entire product lifecycle and who can help establish a DOTS culture in WFP.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Enhance the DOTS adoption and training plan for end-users, and coordinate, and plan for the implementation of the training in collaboration with TEC Organizational Development team.
• Expand on existing DOTS training material and ensure a library of DOTS content available for WFP staff of varying technical levels.
• Drive the product adoption lifecycle by collecting user feedback for the DOTS platform and incorporate inputs into the continuous improvement of the user experience.
• Develop, launch, and maintain a DOTS community engagement plan with the objective of strengthening data communities to foster growth of users on the DOTS platform, increase adoption of self-exploration data tools and continued focus on supporting business outcomes.
• Understand and advocate for customer needs in DOTS decision-making.
• Advocate for DOTS' role in WFP’s technology portfolio and help staff understand when & how to use it.
• Support the creation of DOTS communication material (in line with the Community engagement plan).
• Report issues for escalation when required and address critical aspects and identify opportunities for the product support model.
• Create and monitor indicators to provide metrics for DOTS adoption and produce and analyse statistics on the use of DOTS on a regular basis.
• Any other duties as needed.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education

Bachelor’s Degree in Business Administration, Data Management, Information Technology, Information Technology Management, Communications, Product Management, and other relevant disciplines.

Experience

• 4+ years of relevant progressive work experience in technology management, technical writing/communications, technology adoption, project management and/or product development.
• Relevant work experience in developing communities of practice is highly desirable
• Experience with Palantir Foundry platform is a plus.
• Proven experience in engaging with stakeholders using various channels
• Proven track record of leading cross-functional initiatives to drive customer adoption

Skills & Knowledge

• Entrepreneurial spirit, with a proven ability to execute on plans.
• Ability to lead and work autonomously.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Excellent analytical and organizational skills.
• Customer-obsessed approach. Understand end-user's challenges and articulate an approach to solve challenges and make an impact.
• Strong bias for action, creative thinking, innovation, and data driven decision-making.
• Great communication skills. You're equally at home on Microsoft Teams presenting to an audience of data analysts as you are on a chat talking to end-users and then coming up with platform improvements. You look forward to the days where you do both.
• Collaborative approach and ability to work with distributed, cross-functional teams.

Language:

Fluency (level C) in English language is mandatory. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

TERMS AND CONDITIONS

WFP offers a competitive compensation package, which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 09 January 2022 at 11:59pm Rome time (CET/CEST)

REF: 155010

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Saving lives, changing lives

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org