Donor Support Officer Norway

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

An exciting opportunity in NRC’s Donor Service team.

What we are looking for

The Norwegian Refugee Council (NRC) is looking for a new member to our Donor Service team. Is that you?

More about The Donor Management Section.

The Donor Service Team is a part of the Donor Management section section, which is accountable for the maintenance and development of the regular donor portfolio. This includes analytics, donor service and work related to managing and developing the regular donor portfolio.

What you will do

• Ensure high quality donor service across markets and channels, report when training or changes are necessary
• Responsible for managing NRC’s donor service through the following channels: phone, e-mail and chat
• Handle NRC’s CRM system (Salesforce) which includes registering and cancelations of donorship agreements, handling refunds and complaints, communicating with and handling inquiries from donors and the public
• Stay updated on content in NRCs social media channels and webpages to efficiently solve any types of requests and asks that come through donor service channels
• Inform the line manager about complaints and ensure they are handled efficiently
• Support other NRC donor service colleagues and ensure services are delivered in line with NRC’s global communication guidelines and donor service strategy

Please download the detailed job description to learn more about the position.

What you will bring

• Ability to effectively communicate, understand, and empathize. Interact respectfully with others and develop productive working relationships to minimize conflict and maximize satisfaction.
• Proactive, self-motivated, innovative problem solver, actively seeking out opportunities resulting in benefits for beneficiaries, colleagues and NRC’s business.
• Interested in and eager to learn new systems and processes.
• Systematic and structured.

• Ability to use English, German and Norwegian/Swedish as a working language, written and verbal

  What we offer

Duty station: Oslo, Norway (Hybrid work model)

Contract: 1 year at 50%

Travel: Low

Salary/benefits: Grade 6 (50% salary) on NRC’s Head Office salary scale, with accompanying terms and conditions while working 50% of the position.

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

We think outside the box, encourage ideas, and give responsibility to all employees at all levels.

You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• "To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace"
• Continuing students who can work 50% of the time are highly encouraged to apply.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

• If you have any questions about this role, please email ho.recruitment@nrc.no with the job title as the subject line.

  Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC