Donor Services Administrative Assistant (Part time)
Join Trócaire as a Donor Services Administrative Assistant and make a difference!
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Overview
Join Trócaire as a Donor Services Administrative Assistant and make a difference!
You have:
- Minimum of one year’s experience in administration, customer/donor care, data input, and CRM management.
- Good working knowledge of MS Word and Excel; aptitude to learn new systems quickly.
- Exhibit excellent communication skills, both written and oral.
- Demonstrate strong attention to detail (essential), time management, organisation, and problem-solving skills.
Description
Are you a skilled administrator energised by the thought of working in an organisation that supports people and communities in tackling the root causes of poverty and injustice? Do you love the idea of being part of a global organisation with an inclusive and collaborative culture that values diversity and work-life balance? If yes, then Trócaire wants to hear from you!
About the Role:
We are seeking a part-time permanent Donor Services Administrative Assistant with proven experience in donor/customer care, administration, and data input. The ideal candidates will have an enthusiastic, positive, and proactive approach to their work, as well as the ability to build and maintain relationships with colleagues and external stakeholders.
The Opportunity
Trócaire’s Donor Services Team in Northern Ireland, part of the Ireland Division, is dedicated to donor care and income processing. As the Donor Services Assistant, you will be an experienced administrator who will play a crucial role in supporting our mission by delivering exceptional donor care through various communication channels and accurately processing all income for the region. You will collaborate closely with the Northern Ireland team to achieve our goals.
Location: Belfast (fully office-based)
Contract Type: Part-time, Permanent (3 days a week between Monday and Thursday), fully office-based.
Salary: £15,930 per annum (£26,551 pro rata)
Reporting To: Donor Services & Centre Lead
About Trócaire
Trócaire is an International NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world.
Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:
• Promote Access to Justice;
• Achieve Climate & Environmental Justice;
• Ensure Women & Girls’ Protection, Voice & Influence;
• Save Lives and Protect Human Dignity and
• Mobilise the Public on the island of Ireland to achieve Global Justice.
Do you want to know more about Trocaire, the organisation? Find out more at www.trocaire.org
Key Responsibilities:
· Provide exceptional donor/customer care.
· Perform data input with accuracy and efficiency.
· Support administrative tasks and CRM management (Salesforce).
We are looking for someone with a positive attitude, eager to learn, show initiative, and deliver results. Join our dedicated Donor Services team and make a difference in the world!
See full job descriptionhere
Benefits
What We Offer:
· Competitive Salary and Benefits: Including pension scheme and life insurance. Salary: £15,930 per annum (£26,551 pro rata)
· Work-Life Balance: Flexible working policies to support family life and personal well-being.
· Part-Time Opportunity: Ideal for balancing professional and personal commitments.
· Supportive & Collaborative Environment: Work with a team that values your contributions and supports your growth.
· Nearby Free Car Park Space: Convenient and hassle-free parking.
· The opportunity to contribute to impactful work that changes millions of lives around the world.
Closing date for applications is Friday 28th February 2025
Safeguarding Programme Participants-Children & Adults
Trócaire is committed to safeguarding people within our programmes from exploitation and abuse, and has clear expectations of all staff. Please ensure to click here for more information on Trócaire’s safeguarding policies.
We welcome diverse applicants to join our inclusive workforce.
Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.
Reasonable accommodation for applicants with disabilities can be provided to support participation in the recruitment process when requested and indicated in the application or by contacting [email protected]. See our Diversity and Inclusion statement here
Requirements
Requirements:
· Minimum of one year’s experience in administration, customer/donor care, data input, and CRM management.
· Good working knowledge of MS Word and Excel; aptitude to learn new systems quickly.
· Exhibit excellent communication skills, both written and oral.
· Demonstrate strong attention to detail (essential), time management, organisation, and problem-solving skills.
Potential interview questions
| Can you describe a situation where you provided exceptional donor or customer care? | This question assesses your experience and approach to donor relations and customer service. | Share a specific instance that highlights your skills and the positive outcome achieved. |
| How do you prioritize your tasks when facing tight deadlines? | The interviewer wants to understand your time management and organisational skills. | Pro members can see the explanation. |
| What experience do you have with CRM systems, particularly Salesforce? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you made a mistake in data management. How did you handle it? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy in your data input? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
trocaire.org
