Donor Engagement Officer (Digital Fundraising)

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 104,807 USD and 137,237 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The Donor Engagement Officer (Digital Fundraising) reports to the Chief of Private Partnerships.

Responsibilities- Implements the engagement strategy for all the Digital Fundraising activities of UNRWA at global level, to ensure a solid growth in raising funds from individuals through digital channels and a further expansion of the UNRWA individual donor base, exploring new opportunities of development and ensuring the management of existing donors through appropriate donor’s journeys with a specific focus on the growing of regular donors’ programs and Islamic Giving opportunities.

- Following a rigorous data driven approach, the incumbent is responsible for implementing marketing online strategies and analytics, as well as providing general advice on digital engagement trends and best practices.

- Creates and disseminates donor-oriented contents, designing impactful fundraising and lead generation campaigns, in close collaboration with the Communication team. The incumbent is responsible for overseeing the budget (income and expenditure) and reporting on digital fundraising results.

- In close collaboration with the Chief of Private Partnerships, defines the engagement strategy to increase UNRWA fundraising activities and revenues from digital channels worldwide, translating them into actionable plans to achieve the expected results.

- Monitors the implementation of the annual plan and manage the digital fundraising campaigns, ensuring objectives are met and define corrective actions when necessary, following a strong data driven approach.

- Leads and design, together with the reference people in his/her team and in close cooperation with the Communication team, the main fundraising and lead-generation campaigns to achieve digital fundraising objectives through social media and other digital channels, with a specific focus on Islamic giving, in a donor-centered perspective.

- Defines the digital content strategy for fundraising and its dissemination on the main digital channels as well as the creation of adequate donors’ journey, based on a data driven approach.

- Ensures the optimization of digital channels and tools such as Conversion Rate Optimization (CRO) Search Engine Marketing (SEM), Search Engine Optimization (SEO) and engagement rates to maximize digital resources mobilization from individuals.

- Identifies and proposes new tools to strengthen UNRWA’s digital engagement.

- Under the guidance of Chief of Private Partnership, implements innovative fundraising tools to engage new private donors and retain the existing ones, whit a specific focus on regular donors.

- Defines a specific set of KPIs to monitor results and propose new activities accordingly. Ensure campaign tracking and design reports accordingly.

- Monitors income and donor acquisition projections for all the digital channels.

- Manages and monitors Digital Unit’s budget and expenses to optimize resources.

- Under the guidance of Chief Private Partnership, works with UNRWA National Committees to ensure regular exchange of information, contents and best practices on digital fundraising, supporting them to develop their own digital fundraising strategy.

- Prepares presentations for the Division related to digital giving engagement.

Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

Coping with Pressure and Setbacks. Analyzing. Planning and Organizing. Creating and Innovating. Applying Technical Expertise. Working independently and meeting tight deadlines. Strong vision in digital innovation and expertise about digital engagement. High commitment to put his/her talent at the service of UNRWA mission.

For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education Advanced university degree (Master’s or equivalent) from an accredited educational institution in communication, marketing, business administration, social sciences, international relations, or a related discipline.

Work Experience At least five years of progressively responsible and relevant experience in developing and managing successful digital engagement and/or marketing strategies is required.

Experience in developing engaging campaigns centered on donor engagement and acquisition is required.

Experience managing paid and owned marketing channels including social media, email marketing etc. is required.

Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of 2 continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.

Islamic Giving experience can be an asset, is desirable.

Experience in humanitarian field, working for INGOs or UN agencies is an asset is desirable.

Languages- Excellent command of spoken and written English. - Knowledge of Arabic can be an asset, is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice Type of Contract and duration: 2 years, with the possibility of further extension.

Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Equivalency may apply as per policy. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.