Digital Transformation Assistant

Volunteering Admin IT & Telecom

Overview

Support the design, development, and deployment of digital and ICT solutions.

You have:

• At least one year experience in Information and Communications Technology (ICT), Information Systems, Knowledge Management, or other relevant fields.
• Demonstrated practical experience in the design, development, and maintenance of web-based systems, including hands-on experience with Microsoft SharePoint, Hypertext Preprocessor (PHP) or ColdFusion, and Structured Query Language (SQL). Familiarity with additional web development technologies and frameworks is considered an asset.
• Excellent oral and written communication skills, with strong ability in drafting, documentation, reporting, and the clear formulation of technical and non-technical content.
• High degree of accuracy, attention to detail, and professionalism in the preparation, review, and editing of documentation and digital content.
• Strong interpersonal and collaboration skills, with demonstrated cultural sensitivity and the ability to work effectively and inclusively with diverse stakeholders and partners.
• Proven ability to adapt and perform effectively in complex and demanding work environments, including the ability to work productively in multicultural teams comprising both national and international staff.
• Solid overall computer literacy, including proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook), effective use of email and internet-based tools, familiarity with database management concepts, and use of standard office technology equipment.
• High level of initiative and self-motivation, with the ability to work independently, manage competing priorities, and deliver quality outputs under tight deadlines and minimal supervision.
• Strong security awareness, including understanding of data protection, access control, and information security best practices in digital and online environments.
• Experience in managing or supporting web-based management systems and Enterprise Resource Planning (ERP) platforms, preferably Oracle Cloud–based financial and administrative systems.

Contract

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UNDP Zambia is strategically repositioning the implementation of its Country Programme to respond to emerging development opportunities and to leverage UNDP’s comparative advantages in maximizing partnerships, resource mobilization, and development impact. This realignment is fully consistent with UNDP’s mandate, the Country Programme Document (CPD) for the period 2023–2027, and UNDP’s continued support to the Government of the Republic of Zambia (GRZ) in delivering on the priorities of the Eighth National Development Plan (8NDP).

A recent review of the programme portfolio underscored the need to recalibrate programme implementation towards a more integrated and coherent programmatic approach. This approach is anchored in the current CPD, the six (06) Signature Solutions of UNDP’s Strategic Plan, and the Regional Bureau for Africa (RBA) Strategic Offer. In this context, UNDP Zambia will further strengthen its role as an integrator to accelerate progress towards the implementation of the Sustainable Development Goals (SDGs), fostering collaboration across sectors and stakeholders.

As the development landscape continues to evolve and the Decade of Action for the SDGs advances, it has become increasingly imperative for UNDP Zambia to review and enhance its programming approach. This is to ensure the organization remains responsive, innovative, and effective in supporting the GRZ to achieve the objectives of Agenda 2030 and the 8NDP. A more strategic and forward-looking planning approach is required to ensure efficient and effective delivery of the Country Programme, ultimately promoting inclusive and sustainable human development.

Building on lessons learned and recent organizational assessments, UNDP Zambia is strengthening its programme and management advisory support structures. These structures will provide integrated support to both the Programmes and Operations Clusters under the direct oversight of the Country Office’s (CO) Senior Management. The objective is to leverage innovative approaches, advance digital transformation through the adoption of ICT tools using existing corporate platforms, improve client-oriented service delivery across the office, and enhance synergies and collaboration among all units and departments.

In this regard, the Digital Transformation Assistant will support the design, development, and deployment of digital and ICT solutions related to internal control systems, business processes, digital transformation initiatives, and client service improvements. The role will also support the Management Analyst in providing strategic programme and operational advisory services to Senior Management, with a particular focus on promoting integrated approaches to programme implementation, ensuring effective coordination of cross-unit initiatives, strengthening internal controls, developing innovative business processes, and fostering a results-driven and digitally enabled organizational culture across UNDP Zambia.

Under the overall guidance of the Operations Manager, and direct supervision of the ICT Manager, the Digital Transformation Assistant will support the management, revision and development of the CO's online tools by undertake the following tasks:

• Support the design, development, and deployment of demand-driven, web-based and online applications that address identified business needs and facilitate knowledge sharing, collaboration, and access to organizational expertise. • Contribute, as part of a multidisciplinary team, to the maintenance, enhancement, and continuous improvement of UNDP’s online presence, including intranet, extranet, and public-facing internet platforms. • Support the development of new web-based tools and systems, as well as the enhancement or revision of existing applications, in response to requests from programme and operational units. • Participate in the management of software development initiatives, including conducting needs assessments, supporting project planning and coordination, ensuring system compatibility, and ensuring compliance with UNDP corporate standards, guidelines, and procedures for the office’s technology environment. • Support the development, updating, and dissemination of internal policies, guidelines, and standard operating procedures related to the use and management of websites and web-based systems. • Analyze and interpret user requirements and translate them into clear and functional system specifications and technical requirements. • Provide technical support and advisory services to staff on web development, content management systems, digital tools, and related ICT solutions to enhance productivity and service delivery. • Contribute to ensuring data security, integrity, consistency, and access control of online applications in line with UNDP ICT standards and data protection requirements. • Monitor and analyze website usage and performance metrics, including traffic patterns and user behavior, maintain usage statistics, and prepare periodic analytical reports to inform decision-making and continuous improvement. • Ensure that comprehensive and up-to-date technical documentation for all developed or enhanced digital tools and systems is properly developed and maintained. • Support the office-wide digital transformation agenda, with a strong focus on results-oriented digital solutions that improve efficiency, effectiveness, and impact in programme and operations delivery. • Work closely with the Information and Communications Technology (ICT) Unit to support the digitization of business processes and the adoption of digital tools aligned with UNDP corporate platforms and transformation initiatives. • Support the rollout, testing, and institutionalization of new systems and automated tools, including user orientation and troubleshooting, to streamline workflows, optimize business processes, and enhance overall office performance.

• Adaptability and Flexibility • Commitment and Motivation • Ethics and Values • Integrity • Respect for Diversity • Working in Teams

• At least one year experience in Information and Communications Technology (ICT), Information Systems, Knowledge Management, or other relevant fields. • Demonstrated practical experience in the design, development, and maintenance of web-based systems, including hands-on experience with Microsoft SharePoint, Hypertext Preprocessor (PHP) or ColdFusion, and Structured Query Language (SQL). Familiarity with additional web development technologies and frameworks is considered an asset. • Excellent oral and written communication skills, with strong ability in drafting, documentation, reporting, and the clear formulation of technical and non-technical content. • High degree of accuracy, attention to detail, and professionalism in the preparation, review, and editing of documentation and digital content. • Strong interpersonal and collaboration skills, with demonstrated cultural sensitivity and the ability to work effectively and inclusively with diverse stakeholders and partners. • Proven ability to adapt and perform effectively in complex and demanding work environments, including the ability to work productively in multicultural teams comprising both national and international staff. • Solid overall computer literacy, including proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook), effective use of email and internet-based tools, familiarity with database management concepts, and use of standard office technology equipment. • High level of initiative and self-motivation, with the ability to work independently, manage competing priorities, and deliver quality outputs under tight deadlines and minimal supervision. • Strong security awareness, including understanding of data protection, access control, and information security best practices in digital and online environments. • Experience in managing or supporting web-based management systems and Enterprise Resource Planning (ERP) platforms, preferably Oracle Cloud–based financial and administrative systems.

Zambia is a land-linked, resource-rich country with sparsely populated land in the centre of Southern Africa. It shares its border with eight countries (Angola, Botswana, Democratic Republic of Congo, Malawi, Mozambique, Namibia, Tanzania, and Zimbabwe) that serve as an expanded market for its goods.

Lusaka is the capital of the Republic of Zambia. The climate is sunny and temperate, but it can be very cold during few months, with freezing temperature at times especially during the night. It is therefore advisable to bring warm clothing and foresee using heaters and other heating options when necessary. As the commercial and cultural centre of Zambia, Lusaka has seen rapid development in recent decades, with reasonable transportation connections and widely spoken English making the city highly attractive to vacationers and experts alike. Unemployment and poverty are issues in the city, and beyond. Key industries for the region and Zambia as a whole, include mining, agriculture, and tourism. Like most Southern African cities, life in Lusaka will require some adjustments for a person moving from outside the region, but the potential rewards and opportunities for experiences are well worth the effort.

Lusaka hosts several international organization and embassies/diplomatic missions, therefore there is a very large community of expatriates from around the world. Housing is most of the time readily available and of good standard options are available. Most foodstuffs, beverages, household goods, furniture, and clothing, mostly imported from South Africa, Europe, and China while some ranges of local brands are available at a competitive price to imports. Meat, fish, fresh fruits, and vegetables are reasonably priced and abundantly available.

The basic infrastructures - roads, utilities, and telecommunications are of reasonable standard, although the city experiences power outages from time to time. Medical facilities are still largely inadequate, although several private clinics and hospitals provide reasonably good routine care. Several restaurants around the city serve local or international cuisine and there are numerous social and sports facilities (fitness, tennis, swimming, riding, golf, etc.) in the major hotels or in different establishments around the city. There are no major or special security concerns within Lusaka city limits. For more information, please visit http://zambiatourism.com.

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Potential interview questions

Added 1 month ago - Updated 16 days ago - Source: unv.org