Digital Solutions Specialist

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UN Environment Programme (UNEP) is the United Nations systems designated entity for addressing environmental issues at the global and regional level. Its mandate is to coordinate the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action. This assignment is located in the UNEP’s Corporate Services Division (CSD), at the Nairobi duty station. The Enterprise Solutions Section in CSD is mandated to enable efficient programme delivery through the use of ICT and emerging technology stand-ards, solution and overall business process automation supporting the organization’s programme of work. It undertakes a wide range of services, activities, and projects. It works closely with clients throughout the project life cycle to tailor the services to their needs ensuring that the solution meets the required objectives from a specification, resource, and time perspective. The Section is currently involved in the strategy, planning and implementation of workflow automation and service request tracking as part of weCollaborate, UNEP’s principal information and knowledge sharing platform.

Under the direct supervision of the Programme Management Officer in charge of weCollaborate in the Section and in close engagement with the UNEP business process owners, the National Specialist Volunteer will be part of a team to design, develop and implement various workflow automation and service request tracking systems as part of weCollaborate digital ecosystem. The specific tasks of the National Volunteer include the following :

• Participate in the analysis, design and development of applications to support the paperless process initiative using Microsoft Power Platform, Jira, Confluence or other tools available within UNEP.
• Develop a conversational chat bot to respond to questions and answers using Microsoft’s QnA Maker or other similar technology.
• Create applications and dashboards to embed within weCollaborate using Power Platform, Power BI, custom-made Confluence User Macros, or other similar technology.
• Research the use of emerging technologies, such as natural language processing or machine learning to streamline the work of UNEP.
• Participate in the operations and support of the Confluence and Jira-based weCollaborate.

Furthermore, UN Volunteers are required to : - Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD). - Be acquainted with and build on traditional and/or local forms of volunteerism in the host country. - Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities. - Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc. - Assist with the UNV Buddy Programme for newly arrived UN Volunteers. - Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

• Professionalism
• Adaptability and Flexibility
• Creativity
• Technology Awareness

application software systems analysis, design, and development ; and data management, at national/international level. - High proficiency in at least four of the following: Jira, Confluence, PHP, Python, JavaScript, SQL databases, Microsfot Power Platform tools, Power Apps, Teams, SharePoint Online. - Demonstrated writing and speaking skills in English. - Experience working in teams, including coordination of junior members, and in engaging with clients. Working with multi-cultural teams would be an advantage. - Experience in developing workflow automation and service request tracking solutions would be an advantage.

The Republic of Kenya is an equatorial nation on the coast of East Africa, neighboring Somalia, Ethiopia, Sudan, Uganda, Tanzania, and the Indian Ocean. Kenya has two levels of Government; Nation-al Government and 47 sub-national Governments called Counties. Counties are further divided into sub-counties. Kenya is a multi-party state with Executive, Legislative, and Judicial branches. Kenya’s population of more than 40 million is growing at an annual rate of 2.2%. The country’s GNP per capita estimated at purchasing power parity (PPP) is $975, and the GNP is growing at an average rate of 0.1% annually. More than 26% of Kenya’s people live below the international poverty line of $1 per day. Kenya’s main food crops are “maize, wheat, pulses, roots and tubers.” (FAO).

Nairobi is a modern metropolitan city where most basic goods and services, health facilities, public transport, telecommunication and banking services and educational facilities are readily available. The city is widely connected through its main airport, Jomo Kenyatta International Airport and the smaller Wilson Airport. Air transport is also available to many up country destinations. The city is home to some 3,000 UN personnel mainly attributed to the fact that it serves as the headquarters for both the UN HABITAT and UNEP.

The socio-economic and cultural background of the immediate society the UNV would be living and working in is diverse and prevailing security conditions at the place of assignment is modest. The topographic and climatic features of the assignment location is highland cool and warm tropical climate.