Digital Solutions Consultant

Result of Service Improve decision-making, performance and efficiency across all business processes in the Executive Office of the Secretary-General (EOSG) by 1) reviewing and upgrading existing digital solutions in EOSG, including relevant SharePoint sites, Power Automate scripts and Power Apps forms; and 2) developing, testing and launching new SharePoint sites, Power Automate scripts and Power Apps forms, as required by business units.

Work Location New York

Expected duration This position is to be filled for an initial period of twelve (12) months with a possibility of an extension up to 24 months in total.

Duties and Responsibilities BACKGROUND

The Digital Solutions Consultant assists in defining and designing the architectures which underpin digital ecosystems in the Executive Office of the Secretary-General (EOSG) by implementing data-driven, digital solutions to enhance decision-making, performance and efficiency across all business processes in the Office.

SCOPE OF ASSIGNMENT

Under the overall supervision of the Senior Planning Officer in the EOSG Strategic Planning and Monitoring Unit, the incumbent will: - Support business units in identifying needs, mapping business processes and co-designing digital solutions or analytics products; - Support the development, programming, testing and implementation of new sites, forms, workflows, and document management processes, using primarily Microsoft 365 technologies (e.g., SharePoint Online, Teams, Power Automate, Power Apps, Forms, Power BI) and other content management systems; - Build, test and modify prototype solutions based on user specifications, including liaising with diverse business units to initiate requests and communicating requirements with IT colleagues; - Provide support for deployed solutions, including version management, data recovery and ongoing reviews with users to respond to their requests; - Prepare technical and user documentation for deployed applications and systems, as well as training materials and presentations; - Process administrative actions and resolve issues related to project implementation, e.g., organization of and participation in training, procurement of products and services, etc.; - Conduct research on new technologies, keep abreast of developments in the field, and assist in testing and evaluating new products and technologies, as requested; - Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Qualifications/special skills Academic Qualifications: Master’s degree or equivalent in management, business, analytics, computer science, information systems, public administration, political science, international relations, or other related social sciences.

Experience: - A minimum of five (5) years of experience in project management, data management, analytics, digital workflow and solutions design, or similar is required; - Demonstrated proficiency in Microsoft workflow and knowledge management technologies (e.g. SharePoint, Teams, Power Automate, Power Apps, Forms, Excel, etc.) is required; - Demonstrated proficiency in self-service analytics applications (e.g. Power BI) is desirable; - Previous experience with the United Nations and/or other multilateral, bilateral organizations and international civil society development or humanitarian partners is considered an asset.

Language: Fluency in English (written and oral) is required. Knowledge of other official working languages of the UN is an asset.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.