Digital Solution Centre Technician

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UNMISS - United Nations Mission in the Republic of South Sudan

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Application deadline 1 year ago: Tuesday 5 Jul 2022 at 00:00 UTC

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Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018), 2459 (Mar. 2019), 2514 (Mar. 2020), 2567 (Mar. 2021), 2625 (Mar. 2022).

The incumbent will be required to provide technical user support and assist in troubleshooting of ICT-related issues as part of the UNMISS FTS Digital Solution Centre at the Mission’s HQ in Juba, South Sudan. Additionally, he/she will also technically assist and support all other Field Office locations throughout the Mission area whenever required.

Under the direct supervision of DSC unit supervisor, the UN Volunteer will undertake the following tasks: • Assessing, recording, dispatching, maintaining and tracking of all service request and/or incident calls using the official CRM system following ITIL concepts; • Ensuring timely resolution of all tickets assigned at Tier 1 level and/or follow-up with Tier 2 until issue is resolved and closed; • Assisting all users with account registration, login and maintenance to all corporate/enterprise applications; • Performing installation and configuration of computing devices running on Microsoft Windows 10 or above OS. Such tasks include, but not limited to, TCP/IP protocol stack configuration, IP address assignment, DNS configuration, internet proxy settings, Active Directory and anti-virus server update; • Supporting all users with Microsoft 365 (Outlook) e-mail account setup, Active Directory password and SAP account password reset. • Supporting all users with Microsoft 365 office and cloud applications, UN critical applications like iNeed, FSS, SAP accounts on Umoja Tier 1 level support and user access roles provisioning; • Installation of network peripherals such as standalone/multi-function printers and data communication devices; • Assisting in the installation of network infrastructure including network cabling, indoor cable trunks sockets and communication racks; troubleshooting network connectivity and wireless access issues; • Assisting in the setup of online collaboration devices and services such as videoconference, MS Teams, Zoom and projectors in coordination with the VTC unit for meetings; • Providing Umoja (SAP application) Tier 1 support in UNMISS in accordance to approved SOP, troubleshooting and escalating to Tier 2 when needed. • And, perform other duties as required.

Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

• Integrity and professionalism • Accountability • Commitment to continuous learning • Planning and organizing • Teamwork and respect for diversity • Communication • Flexibility, adaptability, and ability and willingness to operate independently • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

user support and ICT-related issues.

Good technical knowledge of various ICT technologies and equipment.

Basic knowledge of Umoja, iNeed, FSS and other UN corporate/enterprise applications is highly desirable.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.

Added 1 year ago - Updated 1 year ago - Source: unv.org