Digital Product Manager, Humanitarian Booking Hub

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Overview

Lead digital transformation for humanitarian services

You have:

• University degree in Business Administration, Information Technology, or related fields.
• Digital Marketing courses and qualifications are considered an asset.
• Minimum 5-years post-graduate experience with product/project management.
• Proven track record of planning, leading and executing related projects.
• Experience in gathering business and user requirements.
• Ability to manage budget, resources, and risks.
• Previous experience in working within the UN system, an asset.
• Proficiency in English - written, spoken, and oral comprehension.

JOB TITLE:

Senior Digital Manager, Humanitarian Booking Hub

TYPE OF CONTRACT:

Regular consultancy

UNIT/DIVISION:

MSDA

DUTY STATION (City, Country):

WORKING ARRANGMENTS

Remote working, the potential for travel

DURATION:

6 months, option to renew

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

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ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Join us and use your digital expertise to make a difference!

BACKGROUND

WFP operates the Humanitarian Booking Hub, an innovative 24/7 online booking platform for guesthouses, UNDSS listed hotels, UN vehicles, COVID-19 emergency flights, UNHAS flights, UN Clinics, and UN counselors from 7 UN Agencies.

WFP also develops and operates the Fleet Centre platform which has digitally transformed and streamlined the leasing of light vehicles from global WFP operations.

PURPOSE OF THE ASSIGNMENT

The Senior Digital Manager, Humanitarian Booking Hub, will be reporting to the Humanitarian Booking Hub Digital Manager, Davide Picistrelli. He will be responsible for the following duties:

Global Asset Disposal digital platform development

• • Gather internal clients’ functional requirements to digital transform asset disposal management.
  • Support defining technical requirements to digitalize the requested processes;
  • Design new site features (i.e. asset disposal front-end, auction management, auction reporting, country offices customized features, etc.);
  • Support identification and preparation of technical features to allow platform common service.

Aviation services digital transformation

• Support the development and roll-out of digital transformation for the Global Passenger Air Services to allow the automation of financial transactions and reporting;
• Assist in developing and rolling out new digital services to allow UN staff to book UNHAS country-based services.

Humanitarian Booking Hub platform

• • Support develop and roll out improved data security measures particularly with data encryption;
  • Gather requirements to define a structured data privacy management for all the services lines of the Humanitarian Booking Hub;
  • Support implementation and roll-out of cross services features to improve the user experience and the accountability of the Digital Office;
  • Support the Humanitarian Booking Hub manager in coordinating the pool of external developers per service line across WFP internal functions and UN Agencies;
  • Keep updated master development plan with forecasted and actual costs to feed the budget planning, request, and optimized use;
  • Support managing WFP IT technical supervision and its internal approval governance such as the demand board and the architectural board;
  • Aid in managing technical resources and procedures and outsourced suppliers also from the procurement point of view.

Hub first-line technical support

• Ensure platform continuity of service by interfacing TEC for any needed support and platform fault preparedness;
• Minimize reputational risks by mitigating in any possible way and with innovative tools and processes possible platform defaults (i.e. mail servers).

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QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

• University degree in Business Administration, Information Technology, or related fields.

  • Digital Marketing courses and qualifications are considered an asset.

  Experience:

• Minimum 5-years post-graduate experience with product/project management.

  • Proven track record of planning, leading and executing related projects.
  • Experience in gathering business and user requirements.
  • Ability to manage budget, resources, and risks.
  • Previous experience in working within the UN system, an asset

  Knowledge & Skills:

• Knowledge of Product and Project Management methodologies and tools.

  • Experience gathering business and user requirements.
  • Ability to manage budget, resources, and risks.
  • Ability to manage Stakeholders also at senior levels.

  Languages:

• Proficiency in English - written, spoken, and oral comprehension.

  CLOSING DATE:

  10 January 2021****Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 5 years ago - Updated 1 year ago - Source: wfp.org