Digital Platform Engineer

Ensure reliability, performance, and availability of business applications.

WVI - World Vision International

Open positions at WVI

Home-based; Philippines

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Overview

Ensure reliability, performance, and availability of business applications.

You have:

Strong analytical and troubleshooting skills with an application-centric mindset.
Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
Understanding of ITOM and ITIL practices for incident, problem, and change management.
Security-first mindset when supporting and configuring applications.
Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

IMPORTANT INFORMATION:

All CVs should be submitted in English.
This position is open to candidates based in countries where World Vision International is legally registered to operate.

The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.

Key Responsibilities:

Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
Troubleshoot and resolve application performance issues, access problems, and service disruptions.
Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
Monitor application health using ITOM tools and proactively identify potential issues.
Document procedures, configurations, and support runbooks for common issues and fixes.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

Key Skills and Competencies:

Experience designing, building, and maintaining scalable and reliable digital platforms that support business productivity
Strong analytical and troubleshooting skills with an application-centric mindset.
Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
Understanding of ITOM and ITIL practices for incident, problem, and change management.
Security-first mindset when supporting and configuring applications.
Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.

Applicant Types Accepted:

Local Applicants Only

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Potential interview questions

Can you describe a time when you resolved a complex technical issue?	This question assesses your troubleshooting abilities and problem-solving skills.	Provide a step-by-step walkthrough of your approach to identifying and resolving the issue.
How do you prioritize and manage multiple support requests from users?	The interviewer wants to gauge your organizational skills and ability to handle pressure.	Pro members can see the explanation.
What strategies do you use to ensure customer satisfaction in IT support?	Pro members can see the explanation.	Pro members can see the explanation.
Explain how you monitor application health and identify potential issues?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of a time you collaborated with others to enhance a platform?	Pro members can see the explanation.	Pro members can see the explanation.
Describe your experience with documentation in IT support processes.	Pro members can see the explanation.	Pro members can see the explanation.
What do you think is the most important aspect of providing Level 3 support?	Pro members can see the explanation.	Pro members can see the explanation.
How would you handle a situation where a vendor is not meeting their service level agreements?	Pro members can see the explanation.	Pro members can see the explanation.