Digital Community Manager

Entry Programme & Policy Communications & PR

Overview

Support UNICEF WCARO digital communication for the Girls Summit.

You have:

• A university degree in Communications, Marketing, Public Relations or a related field is required.
• A minimum of two years of professional experience in Digital Community or in a similar is required.
• Fluency in English and French is required.
• Excellent communication, writing and interpersonal skills.
• Strong understanding of online community platforms, social media tools and analytics.

Contract

This is a NO-2 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-2 contracts.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, Hope

Job organizational context: UNICEF’s West and Central Africa Regional Office (WCARO) based in Dakar, Senegal, is looking for a Digital Community Manager to support communication efforts ahead of, and during the upcoming Girls Summit to be held in October 2025.

How can you make a difference?

Purpose for the job: The Digital Community Manager will be responsible for supporting UNICEF WCARO digital communication work related to the upcoming Girls Summit, an event aiming to contribute to a regional movement for girls’ rights and establish a regional agenda. Specifically, the Digital Community Manager will work under the guidance and supervision of the Communications section, with support of other sections, of the Regional Office to develop, coordinate and implement UNICEF WCARO's digital communication plan for the Girls’ Agenda and Summit with an eye to post-Summit mobilization on girls’ rights, and lead the production of digital content such as social media cards, videos and others as needed.

Key functions, accountabilities and related duties/tasks:

1. Developing and implementing community engagement strategies that align with the UNICEF and the Regional Girls’ Agenda.
2. Developing a visual identity for Adolescent Girls’ Rights in WCA, in collaboration with regional networks and an adolescent girls’ advisory group.
3. Managing and growing UNICEF WCARO’s online community presence across various social media platforms.
4. Fostering a positive and inclusive online community environment, encouraging active participation and interaction.
5. Monitoring and responding to followers’ inquiries, comments and feedback in a timely and professional manner.
6. Collaborating with internal teams to ensure consistent messaging and alignment.
7. Analysing follower metrics and trends to identify opportunities for improvement and growth.
8. Organising and hosting virtual events or webinars to engage and connect with our audience.
9. Creating, curating and managing content (including posts, videos, webinars, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the UNICEF’s brand voice.
10. Identifying and cultivating relationships with key followers and influencers to foster loyalty and advocacy.
11. Staying updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.

Impact of Results:

Through strategic use of UNICEF’s digital platforms, the Digital Community Manager will achieve a) online visibility and engagement on the summit by key audiences such as girls’ groups, partners, influencers, b) increased online advocacy through galvanized reach of key messages pertaining to girls rights in the region, c) full social media coverage of the summit with peak engagement using event hashtags, and d) West and Central African adolescent girls, their rights and their voices are front and centre in UNICEF’s digital communication efforts at key moments.

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: A university degree in one of the following fields is required: Communications, Marketing, Public Relations or a related field.

Work Experience:

• A minimum of two years of professional experience in Digital Community or in a similar is required.
• Strong understanding of online community platforms, social media tools and analytics.
• Proven experience in implementing time limited projects.

Skills****:

• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
• Skilled in conflict resolution, problem-solving and project management.
• High level of empathy, patience and professionalism in handling community interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to work in a team.
• Ability to cope with stressful and difficult conditions and political/cultural sensitivity and ability to work in international and multicultural environment.
• Ability to express clearly and concisely ideas and concepts in written and oral form.
• Ability to work independently as well as with a team in an international, multicultural and interdisciplinary environment and establish harmonious and effective working relationships both within and outside the organization.

Language Requirements: Fluency in English and French is required. Excellent drafting skills as well as oral presentation skills. Knowledge of another official UN language (Arabic, Chinese, Russian or Spanish) or a local language is an asset.

Desirables:

• Additional years in community management or social media management is considered as strong asset
• Strong grasp of the situation of girls in WCA, and linkages to girl-centered groups across the region is considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unicef.org