Digital Community Liaison/ Communication Officer (Re-advertised) - Afghan Nationals Only
Facilitate community access to information and support services.
This opening is not available anymore.
Do not try to apply for this job.
Overview
Facilitate community access to information and support services.
You have:
- Strong communication skills to engage with diverse audiences effectively.
- Experience in content creation or management, specifically for community-focused programs.
- Ability to analyze information gaps and engage with a team to address them.
- Cultural awareness and sensitivity to help facilitate access to information for all demographics.
- Experience or knowledge in social media engagement and community moderation.
Job Description
- Establish a two-way flow of information for targeted audiences and provide instant responses to their inquiries. - Reply to the messages and comments received through Beporsed’s website, social media and communications channels the same as Online Moderators. - Assist the targeted audiences and Afghans in-need, find access to information and services providing by resettlement and national and international organizations. - Create data base of ‘Frequently Asked Questions (FAQs)’ and common answers, considering the mission of Signpost Afghanistan; keep up to date with all new information that Beporsed puts out on an ongoing basis. - Feedback on representative and noteworthy comments and track trends in conversations and information gaps. - Assist Signpost Editorial Manager with identifying of content development on areas where gaps are identified. - Follow protocol to escalate any communication with the help of a team of experts and moderation guidelines. - Analyze information gaps to feed into future content creation; share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. - Collaborating and brainstorming with team members on how to ensure facilitate access to information by diverse populations including women, girls, men and boys, persons with disabilities and older persons. - Assist the team member to achieve objectives and complete tasks based on the requirements of the project. - Any other tasks assigned by the project coordinator.
Qualifications
Potential interview questions
| Can you provide an example of how you've engaged a community in your previous role? | This question assesses your experience in community engagement. | Describe a specific instance, focusing on your approach and the outcome. |
| How do you handle feedback from the community, especially negative comments? | The interviewer wants to understand your approach to constructive criticism. | Pro members can see the explanation. |
| What strategies do you employ to ensure communication with diverse populations? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks when facing multiple community inquiries? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you tell us about a time you identified a gap in information and how you addressed it? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
-
Updated 1 year ago
-
Source:
rescue.org
