Digital Communication Specialist

Volunteering IT & Telecom

Overview

Provide effective digital outreach to promote awareness of children's and women's rights.

You have:

• A minimum of five (5) years of professional experience in digital communication and social media management.
• Strong skills in content creation, digital analytics, and campaign management.
• Advanced skills in digital storytelling, with excellent writing and editing skills in French and English.
• Knowledge of international development, humanitarian issues and children’s rights.
• Developing country work experience and/or familiarity with emergency.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills;
• Solid overall computer literacy, including proficiency in various MS Office applications and social media analytics;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

Contract

This is a UNV contract. More about UNV contracts.

Under the supervision of the Chief of Communication, the Digital Communication Specialist will provide professional support in delivering effective digital outreach. The objective is to promote awareness, understanding, support and respect for children’s and women’s rights. The incumbent will be accountable for managing content across social media channels, monitoring performance, and contributing to the design and implementation of digital communication campaigns, including online media plans targeting diverse stakeholders.

Within the delegated authority and under the supervision of the Chief of section or his/her designated mandated representative(s), the UN Volunteer Digital Communication Specialist will:

Strategy implementation and campaigns 1.Develop and implement a digital communication strategy aligned with UNICEF’s communication and advocacy priorities in the country. 2.Monitor current events, public opinion and media trends; advise management on appropriate digital media responses. 3.Analyse the implementation and impact of UNICEF DRC’s social media presence; produce detailed monthly reports using online monitoring tools. 4.Lead web content development and integration for UNICEF campaigns to support advocacy goals.

Content creation and outreach 1.Manage UNICEF DRC’s digital media platforms and strengthen online community engagement. 2.Ensure all content is aligned with UNICEF’s voice, messaging and strategic direction, with attention to sensitive issues and factual accuracy. 3.Coordinate social media communication and build relationships with key partners, donors, ambassadors and influencers to maximize visibility and traffic. 4.Collaborate with DGCA, Programme, Country and Regional colleagues to create compelling content, landing pages and microsites for campaigns, partnerships, reports and critical initiatives.

Capacity building and support 1.Contribute to the development and application of digital communication guidelines, procedures and governance standards. 2.Provide technical support and training to Country Office and Programme colleagues to ensure a consistent stream of content from the field, especially during emergencies (epidemics, natural disasters, conflicts). 3.Support knowledge-sharing and capacity-building initiatives to strengthen digital communication skills across teams.

Results/expected outputs As an active UNICEF DRC team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF DRC and its beneficiaries in the accomplishment of her/his functions, including: Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

Professionalism: demonstrated understanding of operations relevant to UNICEF DRC; technical capabilities or knowledge relevant or transferrable to UNICEF DRC procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; Integrity: demonstrate the values and ethical standards of the UN and UNICEF DRC in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF mission and vision, as well as to the UN Core Values.

A minimum of five (5) years of professional experience in digital communication and social media management. Strong skills in content creation, digital analytics, and campaign management. Advanced skills in digital storytelling, with excellent writing and editing skills in French and English. Knowledge of international development, humanitarian issues and children’s rights. Developing country work experience and/or familiarity with emergency.

Other desired/mandatory required technical knowledge Excellent oral and written skills; excellent drafting, formulation, reporting skills; Accuracy and professionalism in document production and editing; Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with Web & Social Media Analytics and database management; and office technology equipment; Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; Sound security awareness; Have affinity with or interest in volunteerism as a mechanism for durable development, and the UN System.

Kinshasa, the capital of the Democratic Republic of the Congo offers a dynamic environment with relatively developed access to essential services. The city has international air connections, although travel can sometimes be affected by logistical constraints. The climate is tropical, alternating between dry and rainy seasons. The cost of living can be high for certain imported goods, but local markets offer alternatives. Housing options are available, ranging from apartments to secure residences. Access to electricity and water may be irregular in some areas, requiring alternative solutions (generators, water reserves). Medical infrastructure exists, with some quality private clinics, but it is recommended to have adequate health insurance. Banking services and telecommunications are available, with mobile and internet coverage steadily improving. Culturally, Kinshasa is a rich and vibrant city where respect for social and cultural norms is important, particularly regarding dress code and public behavior. DRC is a unique country and is a unique (humanitarian) operation. It provides for an interesting and enriching environment, but also requires a mature level of cultural awareness, as well as more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility and the ability and willingness to live and work in harsh and potentially hazardous conditions, involving physical hardship and little comfort, are essential.

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Potential interview questions

Added 3 days ago - Updated 4 hours ago - Source: unv.org