Digital Communication Officer (Field Web Platform Support and Training), P-2, Fixed Term, Division of Global Communication and Advocacy (DGCA), Valencia, Spain

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 57,661 USD and 78,318 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

This position resides within the Digital Strategy Section (DSS), as part of the Division of Global Communication and Advocacy (GCA). The Digital Strategy Section manages all global digital channels and digital communications for UNICEF, including UNICEF.org in 5 UN languages, global social media channels, and digital multimedia content creation. The Section is also responsible for the building, management and maintenance of global web platform and website properties, including websites for Country and Regional Offices, digital governance and capacity building.

The DSS is also responsible for the build, management and maintenance of global website properties, as well as providing support to Country, Regional and Headquarters Offices to maximise their use of global web platforms in their communications activities. This role is instrumental in ensuring UNICEF’s large and globally distributed user base has access to web platforms, and is supported to use these platforms to publish high quality content that is critical to their communications work.

How can you make a difference?

Purpose for the job:

Reporting to the P3 Digital Communication Specialist (Field Support and Web Builds Lead), the incumbent will support in the development and implementation of a robust and comprehensive training program for users of the unicef.org Drupal content management system (CMS) and will support with technical and communication functions that also reside in this team.

Role Responsibility

Summary of key functions/accountabilities:

1. Support the design and development of a training program for new and existing users of the unicef.org Drupal CMS
2. Deliver training on use of the unicef.org Drupal CMS across a variety of formats
3. Increase user understanding and adoption of platform features and functionality, and web production best practices in relation to using the Drupal CMS
4. Other responsibilities, as needed

DESCRIPTION OF THE ASSIGNMENT:

1. Support the design and development of a training program for new and existing users of the unicef.org Drupal CMS

• Support in the design a training program to address the training needs of key user groups, including but not limited to new users and advanced/super users.
• Assess and report on the efficacy of training curriculum; adapt training products based on platform developments and in response to user feedback, satisfaction and success.
• Feed into unicef.org Drupal web platform roadmap; identify training and/or usability issues that could be ameliorated with platform improvements/enhancements

2. Deliver training on use of the unicef.org Drupal CMS across a variety of formats

• Utilise a variety of tools and formats to deliver training, taking into consideration geographic distance, languages, and the nature of key user groups’ relationship to, and use of the platform.
• Maintain and continue developing a suite of training e-courses that address the needs of trainees and increase awareness and adoption of features across the unicef.org Drupal CMS.
• Periodically audit and update/develop all e-courses to ensure they reflect current platform functionality and are in line with current best practices in e-learning and instructional design.
• Manage and optimise the workflows the facilitate users’ progress through training courses; socialise these workflows as needed.

3. Increase user understanding and adoption of platform features and functionality, and web production best practices in relation to using the Drupal CMS.

• Develop and maintain resources and initiatives to improve use of the platform’s features and functionality, including managing and maintaining the internal Drupal user knowledge base.
• Improve user base knowledge and adoption of the features and functionality available on the platform, and understanding of what to use when.
• Gather, document and disseminate guidance garnered from subject matter experts on using the platform to meet current best practices in, and UNICEF’s approach to, web content production.
• Ensure user base is informed of important platform-related developments and maintenance announcements.
• Communicate with Drupal user base in relation to deployments, CMS downtime and upcoming features/functionality to support effective and smooth introduction of new platform features.

4. Other responsibilities, as needed

• Make high-quality production updates to unicef.org content as required, including formatting text, placing video, optimizing images and other media; work in line with UNICEF’s style guide and maintaining brand standards;
• Perform testing on new platform features as required;
• Support all activities of the technical support function, and communication between GCA and user base in relation to the Drupal CMS.
• As needed, provide back-up level 1 technical platform support to a globally distributed user base, via the Digital Support Helpdesk.

To qualify as an advocate for every child you will have…

Education:

• A first level university degree in communication, digital communications, international communications and/or other closely related area.

Experience:

• A minimum of 2 years of progressively responsible work in digital communications or another relevant field.
• Web content management experience and advanced skills in web content production are essential.
• Experience providing training or capacity building in a digital communications environment; prior experience providing training and/or technical support using content management systems is highly regarded.
• Demonstrated familiarity with best practices in instructional design, and experience using e-learning software;
• Excellent communication skills (online, written and verbal); strong presentation skills and the ability to design polished presentation materials to a high standard;
• Advanced knowledge of web content standards (Search engine optimisation, accessibility) and best practices in producing and publishing web content.

Language Requirements

• Fluency in English is required; knowledge of another official UN language (i.e Arabic, Chinese, French, Russian or Spanish) is highly regarded;

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

UNICEF competencies required for this post are…

• Demonstrates self-awareness and ethical awareness (1)
• Works collaboratively with others (1)
• Builds and maintains partnership (1)
• Innovates and embraces change (1)
• Thinks and acts strategically (1)
• Drive to achieve results for impact (1)
• Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.