Digital Assistance Services Support Assistant SC5 Mogadishu

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

POSTING DAY

Date of Issue: 10th October 2023 Closing Date:24th October 2023

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Be the point of contact at the duty station for SCOPE related problems and inquiries.
2. Receive incidents and services requests from staff and escalate the tickets to various technical groups as necessary.
3. Promptly conduct analysis of all Financial Service Provider (FSP) validated Mobile numbers and provide timely feedback/validation reports to the transfers management team.
4. Performed analysis, diagnosis and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed.
5. Follow-up on all open and pending tickets and work with the different teams to resolve tickets.
6. Deploy SCOPE hardware and software, applications/programs, utility and auxiliary software.
7. Conduct SCOPE pre-deployment field assessment missions in all delivery locations.
8. Participate in all SCOPE pilot and live distributions and registration of beneficiaries.
9. Undertake SCOPE support missions to WFP partners.
10. Document software and hardware failures and escalated for corrective actions.
11. Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform.
12. Train Area Office staff, NGO partners and stakeholders as required.
13. Perform other related duties as required.
14. Track equipment / registration kits deployed to the field and produce reports as and when required.

MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: Minimum 5 years in IT, Telecommunications, Information Management (Implementation & Maintenance of Information Systems)

Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Strong organizational skills and ability to deliver timely high-quality deliverables.
• Awareness of overall IT governance structure.
• Project and time management skills.
• Strong communication and collaboration skills with different stakeholders.
• Critical Thinking ability to analyse situations and make decisions based on on-hand information.
• Ability to work independently on analytical and technical matters with minimum supervision.

TERMS AND CONDITIONS

Contract Duration: 1 Year (Initial)

DEADLINE FOR APPLICATIONS

Application deadline: 24th October 2023

WFP does not charge any application fees to candidates.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.