Development Operations Assistant - APA

Job Description

IRC Background:

Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. In the U.S.; IRC provides assistance to refugees resettling here through 27 offices operating in 16 states. IRC resettles approximately 11,000 refugees per year and provides numerous program services to assist the refugee from their arrival through citizenship. The IRC in Salt Lake City opened it office in 1994, and provides resettlement services through extended case management to newly arrived refugees for up to 24-months as well as over twenty different programs to educate and empower refugees.

The Afghan Placement and Assistance (APA) Program is a new program being implemented at the International Rescue Committee to assist individuals from Afghanistan who are arriving in the United States. Under the direction of the Development Coordinator, the Development Operations Assistant will work in support of the IRC in Salt Lake City’s development team, assisting in response to increased inquiries of support for Afghan families arriving to Utah. The Development Operations Assistant will support and assist with day-to-day resource development operations, including in-kind donations management and logistics, tracking in-kind donation distributions in Integra, maintain updated records in Salesforce for both in-kind donors and volunteers, support formal inventory management systems, and contribute to operations at off-site storage spaces. The Development Operations Assistant will provide critical supports through a high volume period, ensuring the IRC in Salt Lake City remains responsive to supporter inquiries and the needs of the people we serve.

Major Responsibilities:

• Receive, track and maintain in-kind donations from individual donors as well as local businesses, churches, civic groups, etc.

• Ensure timely processing of in-kind donation receipts for supporters and distribution records for all items provided to beneficiary families.

• Assist with timely donor inquiry responses, including over the phone, via email and in-person.

• Assist with management of daily in-kind donation operations and inventory, including on-site and off-site storage areas, restocking on-site goods for distribution, and potential direct deliveries.

• Support formal inventory management efforts of key items through Integra and external partners.

• Supervise volunteers/volunteer groups to accomplish in-kind donation logistics.

• Support planning and execution of large-scale events, including the holiday gift drive, directly benefitting the families we serve.

• Support efforts to maintain accurate, up-to-date electronic and paper records for in-kind and monetary contributions, including completion of donor acknowledgements and maintaining donor records in Salesforce.

• Support efforts to remain responsive to all community inquiries concerning volunteer opportunities, including over the phone, via email and in-person.

• Help maintain updated volunteer records and volunteer processing in Salesforce, including all needed documentation, monthly volunteer timesheets, proof of vaccinations, etc.

• Participate as a member of the IRC in Salt Lake City’s Speakers Bureau, including attending community tabling and speaking events.

• Maintain professionalism, customer service, and IRC Way ideals when working with the community.

• Participate in development team meetings, weekly staff meetings, and national skills building trainings, calls, and communities of practice.

• Support general office logistics, such as office support and front desk, as applicable and feasible.

• Other duties as assigned.

KEY WORKING RELATIONSHIPS:

Position Reports to: Development Officer

Position directly supervises: None

Indirect Reporting: None

Other Internal and/or external contacts: Resource development team, program staff, community supporters.

Qualifications

Job Requirements:

Education/Work Experience:

• Associates Degree or equivalent preferred; or equivalent work experience, preferably in a non-profit or social services agency environment

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Excellent interpersonal relations skills: the ability to work effectively with partners, donors, and colleagues in a cross cultural, multi-disciplinary environment.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

• Experience using donor CRM systems, especially Salesforce, preferred.

• Ability to lift 30+ pounds to navigate everyday logistics of in-kind donations management.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.