Design, Content and Campaign Management internship (26 weeks): Individual Giving, Division of Private Fundraising and Partnerships (PFP)

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

UNICEF is on the ground in over 190 countries and territories helping children survive and thrive, from early childhood through adolescence. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has spent 70 years working to improve the lives of children and their families. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

The UNICEF Internship Programme offers qualified and eligible students at both Headquarters (HQ) and Country Offices (CO) the unique opportunity to acquire direct practical experience in UNICEF's work and the United Nations system under the direct supervision of experienced UNICEF staff.

For every child, hope

UX/UI, Content Management intern for Virtual Hub

The Private Sector Fundraising and Partnerships Section (PSFP) within the UNICEF Division of Private Fundraising and Partnerships (PFP) works with National Committees and UNICEF Country Offices to maximize revenue and drive income growth. Inside PSFP, the Digital Fundraising team is implementing a new Digital Revenue Strategy to Inspire, Collaborate and Enable markets to improve their digital fundraising results. The vision: become the largest and most successful non-profit digital fundraising program in the world.

Virtual Hub – is a digital-first model for individual giving in global markets​, consisting of core team of digital specialists driving acquisition, retention, and LTV – leading to end-to-end donor experience across 16 markets of UNICEF. Virtual Hub follows test, learn and scale approach through MVP of donation campaigns, fundraising features and content by early users which can then provide feedback for future iterations and product development

How can you make a difference?

Specific tasks

Under the supervision of the Virtual hub Fundraising Manager, the intern will:

1. UX/UI design support – By working closely with the VH, Digital Delivery and Content teams, review existing Virtual Hub key campaign pages and donor journey in the platform, offer suggestions for improvement in terms of content and design. Implement basic UX/UI changes directly, provide requirements, wireframes for front-end development team for more advanced improvements.

2. Content management support – Though close collaboration with the content team, create and edit landing pages for campaigns per provided content templates. Add translations if required (per provided translated documents) to the landing pages. Make sure landing pages follow UX/UI best practices and compelling for potential donors.

3. Quality assurance of campaign pages support – conduct basic quality assurance tests on donation pages for one-off and monthly donations, make sure donation flow is working as expected by following end-to-end user-journey. Confirm Campaign names, metadata, payments, and CRM data flowing accordingly for each campaign launch.

4. Reporting – support basic reporting if requested, by extracting data from relevant sources (Stripe, Power BI, Salesforce) to relevant campaign stakeholders.

5. Data-sharing – support basic data-sharing of donations if requested, by extracting data from relevant sources (Stripe, Power BI) to relevant media team stakeholders

Deliverables

1. Three UX/UI suggestions implemented in landing pages per month

2. At least two landing page designs per month

3. At least two successful campaign launches per month

4. Two accurate fundraising reports shared with the campaign team per month

5. Two accurate data files shared with the media team per month

Modality****: Full-time, Paid.

Reporting To: Virtual hub Fundraising Manager, Individual Giving, PFP

Location: home-based (Remote). Ideally be able to work in CET working hours.

Duration: 26 weeks

Tentative start date: tentatively starting in June 2023.

To qualify as an advocate for every child you will have…

• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years, in UX/UI/Graphic design, Marketing, Communications, Computer science or Web development.
• A relevant background in Marketing, UX/UI projects, Web development, Content management and e-commerce is an asset.
• Developing country work experience and/or familiarity with emergencies is considered an asset.
• Applicants must be at least 18 years old.

• Fluency in English is required. Knowledge of another official UN language, French or Spanish or a local language is an asset.

• Have excellent academic performance as demonstrated by recent university or institution records.

• Have no immediate relatives (e.g., father, mother, brother, sister) working in any UNICEF office.
• Have no other relatives in the line of authority that the intern will report to.
• Additional consideration will be given for any past experience.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are... (1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to selected candidates who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations, or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.