Database Administrator, P-2, TA, 364 days, IG, PFP, Geneva, Switzerland

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 106,558 USD and 144,732 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

The Supporter Engagement Strategy (SES) project involves the migration of all country offices and certain national committees to using Salesforce technology in order to understand and connect to our donors to drive long-term fundraising growth for children.

For every child, a Champion

A database administrator is required to provide support on the management, governance, and compliance of data for the PFP’s own operation as well as providing fundraising markets with essential guidance, advice, and support on data-related matters.

Working closely with the wider SES team, Data and Analytics team, and Individual Giving’s virtual hub team, the database administrator will report to the Digital Delivery manager under the Individual Giving section of PFP.

Systems under the scope of operation for this role include:

• PFP’s Global Giving Platform (GGP)
• Payment Service Providers (e.g. Stripe)
• Salesforce Sales and Marketing Cloud
• PowerBI

How can you make a difference?

Summary of key functions/accountabilities:

Key responsibilities include:

To contribute to increasing UNICEF’s fundraising revenues and engagement, retention and long-term donor loyalty by helping to design, understand and analyze data flows as well supporting a global toolset by performing the following tasks:

• Operate the SES system infrastructure by providing local administration and daily operation functions for the IG’s own operations (GGP, Salesforce, PowerBI etc)
• Work with system specialists to support the design and maintenance of data models.
• Provide GGP support to markets on a prioritized basis and assist with wider SES support issues regarding data and integration with other systems.
• Monitor fundraising performance on a day-to-day basis, looking for opportunities to optimize / maximize results (for example identifying campaigns that are peaking in popularity to alert teams for further promotion).
• Ensure that systems follow the correct principles and procedures of data governance and compliance.
• Continually monitor Integrations between systems, ensuring data accuracy and work with stakeholders on correcting issues.
• Support in the continued upkeep and development of the global UNICEF CRM (Salesforce);
• Support in the continued upkeep and development of UNICEF’s global giving platform and integrated systems (payment gateways, CRMs, etc);
• Ensure that the global online donation process is running smoothly by constantly testing new donation pages and procedures.
• Working closely with business leads from the virtual hub and other markets who will provide the necessary requirements, create, and operate detailed fundraising dashboards and reports as necessary (either on an ad-hoc, weekly or monthly basis. Work with technical teams to roll out Dashboards and reports as CORE standard offerings to all markets where applicable.
• Support and train fundraising market users to interpret and build their own reports.
• Support in the automated retention and lead management journeys for global supporters.
• Support in the extraction and analysis of fundraising datasets for initiatives such as the Rich data Metrics (RDM).

DELIVERABLES:

• Ensure smooth operation of IG’s own systems (GGP, Salesforce HQ Instance, Payment Systems, PowerBI) and work with ICTD to resolve issues.
• Support in the development and enhancement of above systems, including dashboards and reports.
• Maintain and manage a prioritised support ticket service for markets running the GGP.
• Onboard staff for operational use on the GGP.
• Provide system administrator functions such as creating / deleting users and providing correct permissions on related systems in accordance with established governance framework.
• Train fundraising staff within the IG team, or from Fundraising markets on the use of systems including GGP, PowerBI and Salesforce.
• Support Data and Insights projects and initiatives by assisting with data auditing, mapping and translation between systems.
• Create and maintain appropriate system documentation.
• Ensure operations carried out by GGP are in accordance with established policies and procedures regarding data privacy, PCI-DSS and provide guidance to markets where required.

Estimated Duration of the contract:

• 364 days

Reporting To:

• The Fundraising Manager IG based in Geneva.

Working Place:

• Geneva, Switzerland is the official duty station. (Flexible work arrangements may be applied if there is a need).

To Qualify as an advocate for every child you will have…

Education:

• A first-level University Degree in one of the following fields: Information Technology, Software development/design, Digital with a business, or fundraising-related aspect - or another relevant technical field is required.

Experience:

• A minimum of two years of relevant professional experience is required.
• Strong experience in CRM, CMS, and Reporting system operations for fundraising is required.
• Experience in general data management processes (migration/integrations etc.) is required.
• Experience in Fundraising, especially individual giving processes along with transaction/income processing and digital payment processes is an asset.
• Experience using GGP, Salesforce, Payment Systems, and PowerBI is an asset.
• UNICEF or UN experience would be an asset.

Language requirements:

• Fluency in English is required. Knowledge of another official UN language or the local language of the duty station is considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we assess candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF PFP-Geneva is currently reviewing organizational changes; therefore, the successful candidates may be asked to commence duties remotely, and they may later be asked to relocate and be assigned to the final post-duty station/location in Berlin.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.