Data Processing Assistant (Banking & Payments), GS-5, Brasilia, Brazil

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,472 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

The Data Processing assistant is responsible for the correct maintenance and updating of the data to guarantee the respective collection ensuring the quality of the data, processes and respective relationships and interactions with banks, payment platforms, acquirers, credit cards (franchises) and other payment methods available to optimize and achieve the best effectiveness rates. S/he should also define the needed controls and retry processes to minimize rejections as well as it’s due reports to support the decision-making process.

How can you make a difference?

Under the direct supervision of the Data Centre Officer (Business Analytics & CRM) this post undertakes the operation of the collection process ensuring all the banking transactions are performance in the right moment and each one goes through the complete weekly process to ensure the monthly collection. The incumbent is responsible for processing and monitoring the donations of the Individual Giving annual plan (pledge & cash).

a. Collection process:

• Design the monthly collection plan (calendar) according to the best dates to perform the charges to have better collection rates and make the necessary retries in order to increase the monthly rate of effective collection and fulfillment.
• Daily produce the files corresponding to the different banks and nets and upload it to each platform. Ensuring the files are in compliance with the structure demand for those banks and nets.
• Daily download the files with responses from financial nets and banks and deliver the responses to be uploaded to the Donor Perfect. After migration absorbs this process, implement it under salesforce.
• Collaborate on the weekly reports on rejections for the Database Assistant to take actions according to the income goals of the month.
• Work together with the Data Centre Officer to ensure the security and safety of donor’s data and individual giving environment and infrastructure are in place.
• Monitor and adapt necessary database processes regarding bank, utility bills systems and other type of transactions involved in the donation processing.

b. Effective management of donations contributions.

• Monitor and evaluate the success rate of the financial processing.
• Assist in the monitoring of donor contribution business, ensuring effective processing work flows and financial controls are implemented in different stages of the process for different channels of income and payment methods.
• Together with the Data Centre Officer, ensure PCI processes and compliance with all security and privacy standards required by the Organization and local laws.

c. Support special campaigns collection process.

• Update DPO/Salesforce with new one-off donors coming from other platforms as Stripe, Afros, VINDI, ever giving, electricals (Utility bills campaign), fundraising suppliers, boletos & PIX.
• Create one off gifts for digital campaigns as special appeals.

d. Analysis and Reports

• Analyze the behavior of dates, moments of the day, nets, banks to present recommendations on the best way to perform the collection process.
• Assist in preparing and documenting Standard Operation Procedures (SOPs) for fundraising activities that involves donor systems and data management.
• Generate the needed reports and processes to ensure the proper coordination with the finance area.

To qualify as an advocate for every child you will have…

• Completion of secondary education is required, preferably supplemented by technical or university courses related to Administration or any other relevant field. Technical or university courses related to the field of work in computer sciences or database administration is an asset.
• Fluency in Portuguese and proficient English is required. Knowledge of Spanish is an asset
• A minimum of 5 years of professional experience with payment processing and data analysis.
• Datamining and analysis experience is required
• Experience working with salesforce is an asset
• Experience in NGO is an asset
• Experience in business analytics or business intelligence in a significant transaction volume environment is an asset.

• Knowledge and skills

  -Tools such as SQL, Tableau, Power BI, DAX, Phyton, salesforce among other knowledge of integrated management information systems is an asset

  -Organizational, planning and prioritizing skills and abilities.

  -High sense of confidentiality, initiative, and good judgment.

  -Ability to work effectively with other people of different areas, suppliers and partners.

  -Ability to work in a team environment to achieve common goals.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male candidates are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.