Data Entry Individual Contractor

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of nationality, religious and ethnic backgrounds, gender identity and sexual orientation, as well as persons living with disabilities, to apply to become a part of the organization. UNICEF’s office is accessible to a certain extent, and employees are entitled to reasonable accommodations that are needed for ensuring equitable working conditions.

UNICEF Serbia’s Private Sector Plan (PSP) 2022 is guided by the UNICEF Strategic Plan and UNICEF Serbia's Country Programme Document’s goal to contribute to national efforts to progressively fulfil the rights of all children in Serbia, especially the most disadvantaged and excluded, and enable them to develop to their full potential in an inclusive and protective society respectful of their voice.

To achieve the planned income growth, UNICEF Serbia needs to strengthen individual donor acquisition and retention through on-line and off-line channels. Within the pledge activities, Face-to-Face Fundraising has been identified as a central technique for pledge acquisition and therefore the office plans to expand this activity during the next years.

UNICEF Serbia manages in-house the Face-to-Face Fundraising activities, which has resulted in intense human resources management, including recruitment, administration and supervision of Face-to-Face Fundraising individual contractors, as well as back-end support.

Work Assignment Overview:

Individual contractor for data entry, who will be reporting to the Fundraising Officer (Individual Fundraising), will be assigned to perform administrative and logistics tasks that relate to the completion of the missing data of the incomplete application forms, uploading of donors’ data in the donors file and Donor Perfect, and providing support in preparation of fundraising materials for face-to-face fundraisers.

Duration of the assignment: 11.5 months (full-time, office based, with a possibility for extension)

Task description:

1. Perform regular upload of donors’ data based on the completed pledge application forms into Donor Perfect,
2. Perform data entry in Excel files for completed and uncompleted pledge applications (donors’ names, addresses, phone numbers and the value of donations),
3. Provide support in the preparation of fundraising materials for face-to-face fundraisers,
4. Perform telemarketing to donors for completion of the missing data from the pledge application form,
5. Check the accuracy (in white pages) of data for the returned direct mail package that was sent to the donors, and update the data in donors’ files, including the phone number,
6. Perform payment registration for one-off and pledge donors into Donor Perfect.

Knowledge/Expertise/Skills required:

• Minimum high school degree.
• Two years of progressive and measurable proven experience in customer relations, administration and data entry.
• Experience in working with online databases is an asset.
• Ability to analyse data and apply technical expertise.
• Ability to work efficiently in a team.
• A high level of customer-orientation.
• Fluency in both Serbian and English.
• Good command of MS Excel.

How to apply:

The application must include a financial proposal in RSD as a separate document, providing the following information:

1. Daily fee (all costs included, e.g. health insurance, pension, usage of mobile phone).

Important notes:

Incomplete applications will not be taken into consideration.

Only shortlisted candidates will be notified and advance to the next stage of the selection process.

For every child, you must demonstrate UNICEF's core values of Care, Respect, Integrity, Trust and Accountability.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.