Data Center Technician

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNICC is the core strategic partner for the United Nations system, providing agile, cost-effective, and UN-audit compliant high value digital business solutions. UNICC is looking for competent, experienced and highly motivated individuals prepared to evolve in a challenging and rewarding environment. Currently, the Data Center Support Unit (OPBS) is in need to expand its team with a hardware management expert, in order to maintain the components of the Data Center located in Valencia, Spain.

Within the delegated authority and under the supervision of the Senior Team Lead Data Center Support or his/her designated mandated representative(s), the UN Volunteer will:

· Be responsible for managing and maintaining the Data Center cabling, racks, and standard configurations as well as DC equipment inside the Data Center ranging from server hardware (servers, blades, enclosure, modules appliance) networking equipment (switches, routers, firewalls, load balancers).

· Maintain and manage associated monitoring and management tools; maintain firmware and driver update and fixing security issues.

· Participate in the operational support of server hardware management, troubleshooting of incidents, handles request fulfilment, as well participate in the problem resolution, preventive maintenance related to Data Center and supported components.

· Develop and maintain scripts to automate the process.

· Maintain warranties and support renewal as well as technical escalation with vendors and providers

· Be responsible for final testing and deployment of physical Data Center devices as well as all related technical documentation.

· The incumbent will also participate in the out-of-hours duty roster and Stand-by services, as required.

· Perform other duties, as required.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

· Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);

· Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;

· Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.

· Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;

· Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;

· Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/expected outputs

· As an active OPBS team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICC and its beneficiaries in the accomplishment of her/his functions, including:

o Quality and efficient support provided for the completion of the activities as UN Volunteer Data Center Technician;

o Tasks as assigned by the Team Leader and/or Head of the Unit conducted effectively and timely.

· Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment

· A final statement of achievements towards volunteerism for peace and development during the assignment

Important Notes: • The nature of the work requires occasional work in tight and/or narrow spaces, such as under raised floors. • Frequent work in noisy areas with hotter and colder temperatures than standard office environmental conditions • Ability to work at heights, off of a ladder and in confined spaces, lift up and move up to 25Kg • Support the onsite data center and facilities including cabling of both data and power connections as well as maintain the Data Center ancillaries inside the rack (patching) • Perform physical installation and de-installation of equipment, management and maintenance of cabling plant both fiber and copper, racks, PDUs; perform standard maintenance tasks and work instructions as per documented procedures

· Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.

· Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.

· Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.

· Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.

· Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

IT preferably in large Data Center environments.

· Ability to work in a deadline-oriented and high-pressured environment with minimum supervision.

· Ability to grasp complex concepts, logical and analytical approach to solving problems.

· Excellent knowledge of HP servers, enclosures, virtual connect and Proliant servers management tools and practices.

· Good knowledge of Data Center operations including physical installation of Data Center devices.

· Sound knowledge of structured cabling techniques including racking and mounting of network equipment (routers, switches, servers, appliances)

· Good knowledge of DC rack accessories like PDU or CMC and associated management software

· Good knowledge of Monitoring and management tools such as HP OneView and Netbox.

· Experience in drafting technical documents.

· Good knowledge of Data center international standards, (ANSI/TIA, EIA, BICSI)

· Desirable: HPe Proliant Server Certification

· Desirable: HPe OneView Certification

· Desirable: Basic knowledge of ITIL service management methodology and audit frameworks (e.g. ISO 20000, ISO 27000), ITIL

Soft Skills:

· Customer facing experience and good communication skills

· Ability to work under pressure and with minimum supervision.

· Ability to write documentation and reports

· Ability to grasp complex concepts, logical and analytical approach to solving problems.

· Willingness to learn on the job

· Experience working within remote and virtual teams

Valencia is the third largest city in Spain, and it has an almost perfect climate, with over 300 days of

sunshine every year. With superb gastronomic tradition and excellent accommodation facilities, Valencia is a perfect city to visit and to live in. It is among the more affordable Spanish cities, as the price of housing and food, for example, is overall lower than in many other cities.

It has become a city of contrasts, with a combination of fascinating history and the most modern cultural

movements, together with numerous museums, galleries and festivals during the whole year. It is well communicated with airport, harbor and a wide variety of public transport network. Valencia is overall a very safe city for its size; even the petty crime is low.

UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to:

· Introductory briefings about the organisation and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment;

· Support with arrival administration including setting-up of bank accounts, residence permit applications and completion of other official processes as required by the host government or host entity;

· Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal;

· Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address;

· Access to shared host entity corporate knowledge, training and learning;

· Inclusion of the volunteer in emergency procedures such as evacuations;

· Leave management;

· DSA for official travel, when applicable;

· All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme;

· Investigate misconduct: sharing reports with the UNV;

· Provide emergency assistance, e.g. the death of volunteer or medical evacuation, in collaboration with UNV. Accept letters of guarantees or potential liabilities for covering medical costs not claimable under medical insurance in extraordinary situations (e.g. isolation facilities` services during pandemics)

UN Volunteer entitlements and allowances:

The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). For information specific to your assignment please see below:

Monthly Living Allowance (Per month): USD 2262 Entry lump sum (one time payment): USD 4,000 Exit allowance (for each month served, paid on completion of contract): $225 Family allowance: $250 per month for one dependent. $450 per month for two or more eligible dependents Medical and life insurance Cigna Private Insurance

Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days (for 12 months assignments) Uncertified sick leave: 7 days (for 12 months assignments and 4 days for less than 12 months) Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days