Data Center Support and Infrastructure Technician

Overview

Provide onsite technical support for the Data Center operations

You have:

• At least five (5) years of relevant professional experience in the IT sector, including experience in Data Center operations.
• Demonstrated knowledge of Data Center Infrastructure Operations and strong understanding of underlying DC components such as HVAC, racks, connectivity, power and structured cabling system.
• Working knowledge of Data Center hardware (i.e. servers and components, Network devices, appliances, backup hardware).
• Ability to read and understand blueprints and Data Center technical documentation.
• Good knowledge of relevant Data Center and network management tools.
• Successful completion of secondary school education or its equivalent, supplemented by specialized training in IT.
• Expert knowledge of English is required.
• Intermediate knowledge of French is required.

Position Summary

Job CategoryConsultancyVacancy Notice NumberICC/24/Cons/1 Position TitleData Center Support and Infrastructure Technician Position TypeIndividual Consultancy - 6 months Number of Positions1 Date of Issue29/01/2024 Date of Closing10/03/2024 Salary BandUSD 7000 - 9980 (monthly) equal to Band Level B Duty StationGeneva (Switzerland) Organizational Location/UnitData Center Support Unit (OPBS)

Position Description

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Background information:

The purpose of the position is to provide onsite technical support of the UNICC Data Center and infrastructure environments in Geneva. The incumbent will be responsible for delivering high quality and cost-effective support services in order to create value for our customers.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Senior Team Lead Data Center Support (OPBS) or Chief, Business Solutions Section (OPB) within the Operations Division (OP) and in close collaboration with the Infrastructure and Platform Operations and Management teams. The incumbent could be requested to do any other tasks of similar level in related fields.

Data Center support:

• Support the onsite data center and facilities including cabling of both data and power connections as well as maintain the Data Center ancillaries inside the rack (patching)
• Perform physical installation and de-installation of equipment, management and maintenance of cabling plant both fibre and copper, racks, PDUs; perform standard maintenance tasks and work instructions as per documented procedures
• Maintain the data center environmental conditions such as heating and cooling systems to ensure they are operational and can meet equipment temperature conditions
• Maintain the housekeeping and stock management of materials and supplies (cables, parts, tools, etc.)
• Keep up to date documentation and inventory of equipment, asset management (cabling layout, equipment layout, etc.)
• Contribute to support activities, equipment deliveries and inventory, receive and inspection with vendors as required including escorting visits to the Data Center
• Under guidance, support the data center infrastructure, installation, configuration, documentation maintenance and incident resolution
• Other: The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as “stand-by” personnel on a rotation basis

Infrastructure support:

• Participate in the installation and configuration of the infrastructure equipment, hardware and solutions using the standard configuration and template as well as the resolution (incident and problem) of infrastructure related issues and requests
• Participate in the documentation and reporting for infrastructure operations as well as maintain accurate system configuration such as Asset Management and physical inventory and any other documentations as required

Other:

• The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as a “stand-by” officer on a rotation basis

Recruitment Profile

Experience and Skills required:

Essential:

• At least five (5) years of relevant professional experience in the IT sector, including experience in Data Center operations.
• Demonstrated knowledge of Data Center Infrastructure Operations and strong understanding of underlying DC components such as HVAC, racks, connectivity, power and structured cabling system
• Working knowledge of Data Center hardware (i.e. servers and components, Network devices, appliances, backup hardware)
• Good technical knowledge and understanding of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fibre test equipment, OTDR, Network analyser, etc.) including in-depth understanding of Cat 5e/6 and OM3/4 – OS2 fiber optic cabling systems
• Ability to read and understand blueprints and Data Center technical documentation
• Good knowledge of relevant Data Center and network management tools

Important Notes:

• The nature of the work requires occasional work in tight and/or narrow spaces, such as under raised floors
• Frequent work in noisy areas with hotter and colder temperatures than standard office environmental conditions
• Ability to work at heights, off of a ladder and in confined spaces, lift up and move up to 25Kg
• The incumbent must be residing within the commuting distance of no more than 1 hour to the UNICC data center site to provide timely onsite support

Desirable:

• Basic knowledge of ISO2000 Service Management Standards and other service management standards and best practices
• Knowledge of installing HP Servers and Cisco network equipment
• Knowledge of Networking TCP/IP protocols
• Basic understanding in command line interface and basic scripting
• Experience with Windows and Unix/Linux Operating Systems
• Knowledge of ANSI/TIA Data Centre international standards

Education:

Essential:

• Successful completion of secondary school education or its equivalent, supplemented by specialized training in IT

Desirable:

• ICT Infrastructure (Data Center, Cisco, HPE server, structure cabling) related certifications

Languages:

• English: Expert knowledge is required
• French: Intermediate knowledge is required

****UNICC Global Competencies:****

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

Other Information

Compensation:

Fee will be based either on the National Officer salary scales or the Individual Consultancy band levels (for Headquarters)

• National Officer Salary Scale
• For headquarters, Individual Consultancy band levels will be used

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 10 March 2024.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unicc.org