Data & Analytics Manager

Contract

This is a ICRC - Open-ended contract. More about ICRC - Open-ended contracts.

Context

The International Committee of the Red Cross (ICRC) responds to worldwide humanitarian needs through its global network of delegations. The ICRC is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and other situations of violence and to provide them with assistance.

The Resource Mobilization Division (REM) is in charge of coordinating mobilization efforts across the institution to engage with multiple stakeholders ranging from donor governments, multilateral institutions, National Societies, the private sector including corporates, foundations, HNWI, UHNWI and the general public to maintain a sustainable stream of quality income for ICRC’s humanitarian operations worldwide. REM is one of the three divisions reporting to the department of Mobilisation, Movement and Partnerships department.

Within the REM division, the IDC Unit is in charge of income coordination, data management and Donor Care!

Within IDC, the Data Team, composed of 5 team members, is the REM Division’s central hub for data-driven and impactful insights and recommendations, responsible for driving data usage and literacy. We believe in the democratisation of data and advocate a fact-based business approach. We are constantly looking for ways to improve the way we fundraise, combining analysis of internal and external data with the division’s extensive fundraising know-how.

Purpose of the position

The position holder understands the data & analytical needs of REM and delivers data-driven insights and tools, thereby driving data literacy of the REM division. Within their scope, they translate insights into practical recommendations and present these insights to collaborators to enable fact-based decision-making.

Working with REM and ICT colleagues, they develop and maintain reporting tools and dashboards and actively support the Data Team. They also provide functional marketing support to the private sector engagement (PSE) fundraising teams.

General Duties

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Respects and observes staff regulations and security rules at all times
• Represents the ICRC in a professional manner at all times
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

Relationships

• Internally, interacts with all departments, units and project teams to deliver impactful data-driven insights. This includes the REM Data quality manager, IDC colleagues, REM and MMP colleagues as well ICT teams responsible for Data & Analytics support. ​​​​​​​
• Externally, interacts with external data providers and marketing vendors.

Main duties and responsibilities part 1

With the lead of the Senior Data & Analytics Manager and in coordination with the assigned REM Units, they enable fact-based decision-making by delivering impactful data-driven insights. They advocate a customer-focused approach to fundraising concentrated on donor-centricity and business processes.

With and across the REM division:

• Promotes the use of data-driven insights to improve fundraising effectiveness and efficiency;
• Assists Heads of Units and Relationship Managers in reflecting on their fundraising performance and provides concrete recommendations based on data to improve it;
• Coordinates the production of reports, dashboards and insights from business requirements gathering, design and delivery;
• Maintains and updates existing reports and dashboards;
• Ensures compliance with established internal and external needs and regulations.

Within REM IDC:

• Works closely with IDC Donor Care colleagues to streamline updates to Donor data through data automation, including updates to process documentation;
• Works closely with the REM Data Quality Manager so that DQ reporting is developed and maintained;
• Works closely with the other Data and Analytics Managers to ensure that the standard processes in reporting and operational fundraising are enhanced, documented, and adopted.

Main duties and responsibilities part 2

With REM PSE markets and PSE Centre of Expertise:

• Makes suggestions on the creation of donor segmentation based on donation patterns, demographics, macro-economic and fundraising trends;
• Suggests and delivers the selection criteria for fundraising campaigns;
• Promotes the use of A/B tests in fundraising campaigns to understand donor preferences and hence increase fundraising levels;
• Creates and delivers the output files for third party (printers, telemarketing agencies) for fundraising campaigns;
• Works closely with the PSE Digital team to design and deliver the donor development programme.

With ICT

• Contributes to the development of the data model and usage of the referential data that supports analysis;
• Actively seeks new sources of internal and external data and works closely with the ICT team to bring these into the institutional Datawarehouse.

Education required

• University degree/similar degree in IT;
• Excellent command of English. Knowledge of French and German is an asset;
• Excellent computer proficiency (MS Office suite or similar);
• Proven understanding of BI tools (Tableau);
• Proficient understanding of SQL syntax and relational databases;
• Programming language (R or python an asset);
• Knowledge of statistics applied to business (A/B tests, experiment design) is an advantage;
• Knowledge of ETL processes is a plus.

Professional experience required

• Typically 6 – 9 years’ overall professional experience;
• Confirmed experience in a similar field (4 years), including 2 years in large international organizations;
• Ability to efficiently work on multiple tasks and prioritize among objectives and project results;
• Committed and highly motivated teammate;
• Creative and innovative thinking in developing solutions to complex business problems;
• Ability to challenge the way things are done and look at ways to optimize processes; identifies weaknesses in them and proactively propose corrective action to ensure high levels of operational integrity;
• Attention to detail and accuracy;
• Organized and methodical. Applies and carry outs agreed standards and ways of working;
• Well-developed problem-solving skills;
• Self-motivated and flexible, with the ability to deal with complexity, change and evolving processes, often on short notice;
• Excellent interpersonal and organizational skills;
• Ability to interact positively with data users, managers, and other collaborators.

Additional information

• Location: Geneva HQ
• Type of contract: 2 years contract
• Grade: B3
• Activity rate: 100%
• Estimated start date: ASAP
• Application deadline: 6th of August 2023

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.