Customer Service Officer

Join as a Customer Service Officer to enhance community banking and client experience.

This opening is not available anymore. Do not try to apply for this job.

WVI - World Vision International

Open positions at WVI

Open application form

Overview

Join as a Customer Service Officer to enhance community banking and client experience.

You have:

Experience in data entry and management is required.
A background in banking activities and processes is preferable.
Experience in managing payments and petty cash.
Strong customer service orientation and experience in handling inquiries.
Ability to generate reports and document client interactions.
Knowledge of savings mobilization strategies is an asset.
Strong administrative skills and experience in office management are beneficial.

Become Pro member today and search a job in a specific organisation.

UN Talent Pro

Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

% Time

Major Activities

End Results Expected

(10%) Data Entry

Ensure accurate data entry where Tablet fails
Ensure approval documents are in place for manual data entry
Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
Customer satisfaction
Problem solving

(20%) Banking activities

Register the bank pay in slips and issue receipts to the respective clients
Initiate payments, and submit to Finance.
Prepares all journals
Acts as a member of the branch credit committee and branch delinquency committee.
Searches customers in Credit info to confirm if they are eligible to take loan.
Sends disbursement documents to Regional Operations Officer,
Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel
Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel
Efficiency

(20% ) Payments and Petty cash management

Petty cash reimbursement and disbursement as per policy
Effect cash payment s as per authorized, approved or request voucher
Ensure payment of services delivery agents/partners e.g. bills, contractors, labor wages if any
Purchases of office items e.g water, sugar, tea bags, utensils e.t.c

(15%) Efficiency Customer Service

Attends customer inquiries
Promotes/markets Savings
Directs customers to respective officer or right channel
Monitors/attends customers’ ATM usage
Register and solve customers’ compliances
Pass right information to customers
Issues marketing tools such as fliers to customer

(10%) Reports

Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
Reports to disbursement authorization officer Missing or problematic clients on the disbursement
Report delivery and loss of assets

(15%) Savings Mobilizations

Mobilize savings, Market and sells savings products to clients
Opens savings accounts
Ensure KYC of saving accounts are approved by BCM

(10%) Office Administration

Keeps under safe custody all clients loan collaterals, files, documents and other valuable items with their proper registers.
Keep confiscated collaterals in hand under custody
Keep proper documentations of payments
Post and receive the Business Centre Parcels
Compile customer complaints and reports to Call Centre Manager
Does photo copy and printings,
Keeps business center stationery
Provides assistance to any examination conducted by internal or external auditors and regulators such as BOT.
Safety and reputation/ image

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Describe a time you handled a difficult customer inquiry effectively.	The interviewer seeks to assess your problem-solving and communication skills.	Provide a specific example demonstrating your ability to resolve issues and ensure customer satisfaction.
How do you prioritize tasks when managing customer service inquiries?	The interviewer is interested in your time management and organizational skills.	Pro members can see the explanation.
Can you explain your experience with data entry and maintaining accuracy?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies would you employ to promote savings products to clients?	Pro members can see the explanation.	Pro members can see the explanation.
How would you handle a situation where a client is unhappy with a delay in service?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a time you made an error in your work. How did you handle it?	Pro members can see the explanation.	Pro members can see the explanation.
What methods do you use to ensure security of sensitive client information?	Pro members can see the explanation.	Pro members can see the explanation.
Describe how you keep track of multiple tasks and deadlines in a busy work environment.	Pro members can see the explanation.	Pro members can see the explanation.