Customer Service Assistant, GS-5, Warehouse & Inventory Management Center, UNICEF Supply Division, Copenhagen, Denmark

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 4,118 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For every child, commitment

The Warehouse Inventory and Management Center (WIMC) at the UNICEF Supply Division contributes to the overall objective of ensuring timely access of good quality strategic supplies for children. WIMC manages efficient and effective warehouse operations in Copenhagen and the network of global hubs and coordinates with procurement centres and the Emergency Coordination Unit to ensure optimal stock levels to meet demand.

How can you make a difference?

Under close supervision and technical guidance of the Supply and Logistics Manager, provide effective and friendly services to assigned Country Offices, ensuring accurate and timely processing of Programme and Procurement Sales orders/stock transfer orders up to the completion and closure of the order, with the overall goal of meeting the needs and requirements of the customers.

1. Contributes to effective supply requisition processing in Supply Division until the final completion, by carefully screening the supply requisitions to ensure quality and adequacy of information, appropriateness of requests, quantities, shipment, delivery dates and budgets.
2. Monitors the status of the assigned Country Office programme orders and center specific Key Performance Indicators. Follows-up on progress or problems with other centers to facilitate communication among all parties involved in the transaction.
3. Develops good relationships with assigned Country Offices through direct communication and collaboration. Supports the Country Offices by continues dialogue.
4. Supports the implementation and follow-up of annual supply planning in Country Offices by providing required information analysis and feedback.
5. Helps compile country specific reports by analyzing and evaluating specific data as requested.
6. Contributes to the regular review and creation of divisional and center procedures.
7. Any other duties and project assistance requested by the supervisor.

To qualify as an advocate for every child you will have…

Requirements:

• Completion of secondary education
• Minimum five years of professional working experience in the area of supply chain management in a commercial/industrial enterprise or an international organization.
• Demonstrated work experience in procurement, logistics or customer service function.
• Super user skills in SAP Supply Chain Management modules and Microsoft Excel
• Fluency in English

Desirables:

• Technical or university level courses in related field
• Additional training in commercial areas of shipping and procurement
• Knowledge of international public procurement practices.
• Proficiency in another UN language (Spanish, French, Russian, Chinese, Arabic).

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and our core competencies as follows:

Core competencies skills

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Thinks and acts strategically
• Manages ambiguity and complexity
• Works collaboratively with others

To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to diversity and inclusion within its workforce and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

Remarks

The closing date of this position is 30th August 2022.

Please note that we may utilize the applicant pool for this position to identify candidates for similar upcoming vacancies at the same level and within the same functional area.

Please be informed that all applications to UNICEF are handled via UNICEF's online recruiting system. You can apply to the above position by creating your profile, and application at our web site: https://jobs.unicef.org/en-us/listing/

Kindly note that all applications should be in English and that applications outside of the online recruiting system will not be accepted. Kindly also note that diversity and gender balance are factors in the selection process. Queries can be directed to Ms Mi Nguyen at [email protected]

NB:

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Visit us at www.unicef.org/supply/