Customer Care Officer

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Major Responsibilities:

Account Opening

• Explain to customers in detail all the VFR’s products and services available to them to assist them in making a choice
• Assist customers in opening new accounts, such as completing and capturing the CIF, taking the initial deposit, image capture and registration; whilst ensuring all documents are submitted in proper form and are authorized before proceeding to open the account.
• Promote and cross-sell the VFR’s products and services by assisting customers in their selection to meet their needs.

General Enquiries & Customer Service

• Process account activities, determine balances, and resolve problems within given authority.
• To provide high levels of customer delight in all capacities as a multi-skilled CSO and to take initiative in resolving problems and handling tasks within given authority.

Special / Personal Abilities

• Determined personality with initiative, perseverance and motivated person
• Capacity and willingness to take responsibility
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Be proficient in Microsoft office applications
• Be a good communicator and able to maintain harmony in the team
• Able to lead daily devotion

Q****ualification and Experience

• Advanced diploma in economics, accounting, Finance or business administration
• 1 Year of experience in a customer care area.

How to apply

Should you wish to apply for this position, please go to the following link ……….

All applicants must apply using our online application system, CVs received via email or standard post will not be considered.

If the aforementioned position speaks to you, send your updated application via the above mentioned Link by or before 13th June, 2024****.

In case you face any challenges in applying, please let us know on: [email protected] (no applications will be accepted through this email).

• Applicant Types Accepted:

Local Applicants Only