Crisis Management Support Officer

Volunteering Crisis & Emergency Response

Overview

Provide coordination, reporting, and liaison support to Country Offices in the Gulf and the Levant.

You have:

• At least 3 years of demonstrated professional experience in crisis coordination and management is required, along with knowledge of and experience working in the Arab States region.
• Fluency in English is required; knowledge of Arabic and/or French is considered an asset.
• Excellent oral and written communication skills, including drafting, analytical, and reporting abilities.
• Proven ability to produce and edit documents with a high level of accuracy and professionalism.
• Ability to work independently with minimal supervision and to meet tight deadlines.
• Strong interpersonal skills, with the ability to work effectively in multicultural and multidisciplinary teams.
• Demonstrated ability to adapt to challenging and rapidly evolving environments.
• Proficiency in standard office software applications (e.g., MS Word, Excel) and digital communication tools; familiarity with database management is an asset.

Contract

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The Middle East escalations that began in February 2026 have significantly intensified instability across the region, with acute impacts in the Levant and the Gulf and further repercussions on North Africa and Horn of Africa countries, including Yemen. Escalating military activity, disruptions to critical infrastructure, population displacement, and economic shocks have strained national systems and complicated development gains, while also affecting regional trade, energy security, and humanitarian access. The evolving and multi-dimensional nature of the crisis has increased demand for coordinated, real-time support to Country Offices operating in complex and rapidly changing environments. In this context, UNDP requires dedicated crisis management capacity to strengthen coordination, information flow, and strategic response across the region ensuring timely support to Country Offices and alignment with regional and corporate priorities during crisis response and recovery efforts.

The Crisis Management Support Officer provides coordination, reporting, and liaison support to Country Offices in the Gulf and the Levant with a focus on crisis response and management. The role emphasizes facilitating cross-regional collaboration, capturing lessons learned, identifying solutions, and supporting recovery planning processes. The Crisis Management Support Officer works supports effective information flow, coordination across teams, and timely reporting to inform decision-making during crises and recovery phases

Additional information: International Specialist UN Volunteers are entitled to: • Monthly Volunteer Living Allowance (VLA) at the amount of USD 2664 (subject to change in monthly Post Adjustment Modifier). • Entry lumpsum, Exit lumpsum; and Travel Allowance • Annual and learning leaves; • Free Medical and life insurance; and • Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/become-volunteer/volunteer-abroad

Under the overall direction of the Chief of Country Support with direct supervision by the Gulf Regional Specialist the UN Volunteer . S/He will closely liaise with RBAS teams in New York, the Amman Regional Hub, and across UNDP to ensure coherence and alignment of crisis response efforts. Specifically, the Crisis Management Support Officer will: 1. Support Crisis Response Coordination and Reporting • Support coordination of targeted crisis response and management efforts across Country Offices in the region; • Compile, analyze, and synthesize inputs from Country Offices to support timely and accurate reporting on crisis situations, response actions, and recovery efforts; • Maintain tracking systems for crisis-related actions, follow-up, and decisions to ensure accountability and continuity; • Assist in ensuring alignment of Country Office responses with regional and corporate priorities.

2. Facilitate Cross-Regional Collaboration • Act as a direct support to the Gulf team and connect with the Levant, North Africa and Horn of Africa teams to ensure effective communication and coordination during crises; • Support cross-regional exchange of information, lessons learned, and good practices to strengthen response effectiveness; • Promote collaboration across country offices to ensure integrated approaches to crisis response and recovery planning. • Ensure the responses align with any regional and/or sub-regional strategies

3. Support Recovery Planning and Strategic Alignment • Contribute to the development and coordination of recovery planning processes, ensuring alignment with UNDP strategies and frameworks; • Assist in identifying solutions and programmatic entry points based on emerging needs and lessons learned from crisis contexts; • Provide inputs to strategic discussions on resilience-building and transition from response to recovery.

4. Prepare Briefings and Knowledge Products • Draft briefing notes, situation updates, talking points, and background materials for senior management on crisis response and recovery efforts; • Support the development and quality assurance of knowledge products related to crisis response, lessons learned, and best practices; • Maintain organized records of key documents, decisions, and knowledge assets related to crisis coordination.

5. Strengthen Knowledge Management and Institutional Coherence • Facilitate the documentation and dissemination of lessons learned and innovative solutions across Country Offices; • Support institutional knowledge-sharing to enhance consistency and coherence in crisis response approaches; • Track follow-up actions and support continuous learning across teams and regions.

• Integrity • Respect for Diversity • Professionalism • Commitment to Volunteerism • Solidarity and Compassion • Adaptability and Flexibility • Teamwork • Communication • Commitment to Continuous Learning • Client Orientation • Knowledge Sharing • Planning and Organization • Self-management • Ethics and Values

At least 3 years of demonstrated professional experience in crisis coordination and management is required, along with knowledge of and experience working in the Arab States region. • Fluency in English is required; knowledge of Arabic and/or French is considered an asset. • Excellent oral and written communication skills, including drafting, analytical, and reporting abilities. • Proven ability to produce and edit documents with a high level of accuracy and professionalism. • Ability to work independently with minimal supervision and to meet tight deadlines. • Strong interpersonal skills, with the ability to work effectively in multicultural and multidisciplinary teams. • Demonstrated ability to adapt to challenging and rapidly evolving environments. • Proficiency in standard office software applications (e.g., MS Word, Excel) and digital communication tools; familiarity with database management is an asset.

Location: The Hashemite Kingdom of Jordan is located in the Middle East. Bound by Syria to the north, Iraq to the northeast, Saudi Arabia to the east and south, Red Sea to the south and the Palestinian National Authority to the west.

Weather: Jordan’s climate can be classified as semi-arid (Bsh) on the Koeppen-Geiger classification. It features a hot, dry climate characterized by long, hot, dry summers and short, cool winters. The climate is influenced by Jordan's location between the subtropical aridity of the Arabian desert areas and the subtropical humidity of the eastern Mediterranean area. January is the coldest month, with temperatures from 5°C to 10°C, and August is the hottest month at 20°C to 35°C. Daily temperatures can be quite hot, especially in the summer; on some days it can be 40°C or more, especially when a hot, dry southerly wind blows. Such winds can sometimes be very strong and can cause sandstorms. About 70 percent of the average rainfall in the country falls between November and March; June through August are often rainless. Rainfall varies from season to season and from year to year. Precipitation is often concentrated in violent storms, causing erosion and local flooding, especially in the winter months.

Safety and Security: Jordan is a relatively stable country. The potentials for internal or external armed conflict are considered very unlikely in the current political environment. Peaceful demonstrations, and sometimes road blockages, do occur in Jordan, motivated by domestic factors such as unemployment, deprivation of resources and development or for regional issues such as solidarity with the Palestinian cause or with the Syrian crises. Most of these events are driven by civil society unions and Islamic parties. Domestic tribal civil unrest sometimes turns violent, especially outside main cities, due to tribal disputes or socio-economic reasons. In all occasions law enforcement agencies usually manage to contain the situation rapidly. Road traffic accidents are the primary threat against UN personnel in Jordan. Poor road conditions and bad driving behaviours are the main reasons for the high rate of traffic accidents. Amman is a category A duty station with security level 1.

Transportation and housing: Taxis as well as ride-hailing services (Uber and Careem) are abundant and affordable in Amman. Medical facilities are generally very good, particularly in Amman where there are several modern, well-equipped public and private hospitals. Public minibuses are the most common form of public transport. They normally only leave when full, so waiting times of an hour or more are inevitable, especially in rural areas. The larger air-con buses offer a speedy and reliable service, departing according to a fixed schedule. Housing is readily available with rents for one- to two-bedroom apartments ranging between 500 and 800 JD (1 JD = 0.708 USD) depending on the location.

Health Services: Medical facilities are generally very good, particularly in Amman where there are several modern, well-equipped public and private hospitals. Almost all doctors (and most pharmacists) speak English; many have studied abroad.

Language: The official language of Jordan is Arabic, but English is widely spoken – especially in the cities. Many Jordanians have travelled or have been educated abroad so French, German, Italian and Spanish are also spoken, but to a lesser extent.

Learn more about Jordan from the Ministry of Tourism’s website: https://www.mota.gov.jo/Default/Ar

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Potential interview questions

Added 2 months ago - Updated 2 months ago - Source: unv.org