Content and Digital Specialist

Job Description

Communications, Marketing & Mobilization (M&M) is a dynamic team that is tasked with building the IRC's global profile and brand, growing private revenue from deeper donor engagement and partnerships, and influencing our target audiences. The team is responsible for all of IRC's brand, communications, creative and content and digital engagement efforts. In alignment with our Strategy100 commitments, M&M has launched compelling multi-year campaigns that raise funding, profile and influence and will improve our share of voice and resonance in key geographies and globally. Lastly, they consistently work on innovating the IRC brand, which enables us to increase awareness, understanding of and support for our work so that we can raise more money and change policies to improve our crisis-affected clients' lives around the world.

Job Overview:

The Content and Digital Officer is focused on identifying, gathering and packaging powerful multimedia content from the Middle East and North Africa (MENA) region to connect audiences to IRC's work around the world and support IRC's goals of building income, profile and influence. The role calls for a social media expert who will oversee and manage IRC MENA’s social media channels, primarily Twitter, in addition to a content producer with outstanding storytelling skills that will bring to life the IRC's life-saving work in response to the multiple crises across the MENA region for external audiences and donors. They will develop information and content assets that showcase the IRC's on the ground impact. This position will work closely with frontline programs and country communications officers to gather critical programming information, spot stories, and collect content.

This role calls for someone with experience operating in fluid and complex humanitarian emergency situations. You should have a solid understanding of the humanitarian sector, experience working with frontline programs to spot outstanding subjects and a gift for identifying compelling angles and creative ways of telling stories in difficult circumstances. We are looking for a strong multimedia producer who brings solid writing and digital engagement skills. You'll work closely with the Regional Senior Media and Communications Manager to gather content, prioritize information about IRC programs, and write stories and social media posts.

This role works seamlessly across the Policy, Advocacy and Communications department at the MENA regional office, as well as MENA country offices (Jordan, Syria, Iraq, Lebanon and Libya) and the IRC at large and helps colleagues stay abreast of storytelling techniques and trends with ongoing story-spotting and technical workshops.

Major Responsibilities:

Serve as a lead social media manager and storyteller for the MENA region: Work with frontline programs, partners and country communications managers to continuously gather programming information, spot outstanding stories, and deliver high quality content to communicate to multiple audiences, including the IRC MENA’s Twitter account, general public in IRC's target markets and the MENA region, media outlets, and major institutional and corporate donors.

• Manage IRC MENA’s social media channels, primarily the Twitter account, including regular posting in both Arabic and English languages.

• Produce a broad range of compelling multimedia content designed to engage IRC's audience targets, including short-form videos, text-base explainers, social media posts, data-based features, live event's programming, and more.

• Lead on the translation of IRC’s media work, should that be statements and multimedia content from English to Arabic and vice versa.

• Have fluency in all elements of post-production—backing up data, building and organizing Adobe Premiere project files, color correction and grading, sound design, motion graphics, editing music tracks, building engaging and coherent sequences, exporting, compression, sharing out results in different formats, preservation of completed projects for archiving.

• Cover the full arc of content development, working with colleagues from public affairs and marketing: Support pushes and campaigns by identifying outstanding story ideas and content opportunities; handle reporting and gather raw assets; transform the material into brilliant pieces tailored for specific audiences and channels (site, email, Facebook/Twitter, search, third-party and partner channels).

• Communicate and work directly with the IRC's Country Communications staff as needed to develop stories and pieces; be prepared to travel to programming sites to gather on-the-ground material.

• Work with channel editors for the site, social, and email to draft content and support distribution strategies.

• Help to streamline and improve digital content operations; promote agile and flexible processes to support rapid delivery of extraordinary content across the IRCs global digital channels.

• Dedicate up to 20% of time to support the country and regional communications and advocacy goals, targeting content around building acceptance, changing policies, or engaging in local and regional campaigns.

Job Requirements:

Work Experience:

• Minimum 3-5 years of professional experience producing multimedia digital content for an international news outlet or nonprofit organization. Strong interest in international affairs and humanitarian issues.

• Excellent command of social media management tools and analytics.

• Demonstrated ability to develop compelling multi-media packages (with some combination of photo, video, and graphic skills); some comfort with degree of comfort and proficiency with multimedia and film production tools (Large “ENG” video cameras, DSLR & Mirrorless cameras, smartphones, GoPros, Drones, basic lighting, grip gear, location and studio sound setups, Adobe Creative Cloud products).

• Sharp written and verbal communication skills in both Arabic and English.

• Ability to work well independently and as part of a team; comfortable collaborating with and channeling the multiple collaborators involved in NGO communications projects.

• Eager to travel when needed and willing to work unusual hours.

• Able to think quickly and creatively under pressure.

• Education: BA degree in journalism, communications, media production or related field.

• Language Skills: Arabic and English required.

Preferred experience & skills:

• Previous experience working in a humanitarian context and emergencies.

• Proven ability to persuade and influence colleagues not under supervisory authority.

• Excellent time management and organizational skills.

• Ability to respond to multiple priorities in a timely manner, delivering high-quality products.

• Culturally sensitive; able and interested in working with a diverse team.

• Strong commitment to the IRC’s mission, purpose and values.

• Proficient in Microsoft Office, mainly Word and Powerpoint.

Working Environment:

• Fast paced and fluid work environment. Willing to travel domestically or internationally up to 50%.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, Egalite, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

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