Consultant – T4D Knowledge Management and Project Coordination Support, UNICEF East Asia and Pacific Regional Office (EAPRO), Bangkok, Thailand, Job No

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Application deadline 3 months ago: Wednesday 5 Oct 2022 at 16:55 UTC

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This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region. This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

  • survival – to basic healthcare, peace and security;
  • development – to a good education, a loving home and adequate nutrition;
  • protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
  • participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The Regional ICT and Digital Innovation Section, UNICEF East Asia and Pacific Regional Office is seeking an individual consultant to address the increased need for digital transformation (DX) related knowledge management (KM) and programme coordination support in the East Asia and Pacific Region in the context of the implementation of the new UNICEF Strategic Plan.


The UNICEF 2022-2025 Strategic Plan recognizes digital transformation (DX) as a key change strategy to achieve results for children across all of UNICEF’s work. The demand for operational and programmatic support on DX is rapidly increasing. Country Offices (COs) have started to implement DX and other digital innovation initiatives to increase the reach of their response. Knowledge management and strengthened programme coordination are needed to ensure COs and their partners learn from each other’s successes and failures and continue to digitally transform in line with UNICEF strategic guidelines.

The Contractor will support the EAPRO Chief ICT and Digital Innovation and the T4D Business Analyst in reviewing programme guidance related to DX, identifying opportunities for funding for DX in EAP and maintaining a knowledge management system that gathers, extracts, packages, maintains, distributes, and updates evidence, data and knowledge for internal and external audiences in order to support a culture of appropriate technology use in support of UNICEF’s DX.

Work Assignment:

Knowledge Management:

  • Act as Knowledge management focal point for DX in EAPRO
  • Draw on the EAPRO knowledge management strategy to implement the DX Knowledge Management Action Plan
  • Support the production, visualization and dissemination of high-quality KM products as required
  • Support assessments, review knowledge management products, edit and review feasibility studies


  • Act as communication focal point for the EAPRO ICT and Digital Innovation Team
  • Maintain EAPRO Digital Transformation webpage
  • Produce communication materials as required (Icon stories, Human interest stories (HIS), Annual Reports, etc.)

Reporting and planning:

  • Support the team in planning and reporting processes


  • Act as focal point for DX investment case
  • Support on donor related activities as needed

Programme Coordination:

  • Advise EAPR UNICEF ICT, T4D and Digital Innovation practitioners on implications for actions and policies proposed
  • Review and advise on strategic and programmatic documents as required

Work Schedule: Work plan and schedule will be agreed upon at the start of the contract by the contractor and contract’s supervisor.

End Product(s):

Submission of Deliverables per agreed timeline and quality

  • Knowledge Management: KM Action Plan is updated and implemented.
  • Communication: Collection of stories featuring good and bad practices, reviewing and editing HIS on T4D initiatives. Ensure EAPRO DX webpage is up to date.
  • Reporting and Planning: Support the team in planning and reporting processes. Draft the annual report.
  • Fundraising: Act as focal point for DX investment case, support donor related activities as needed.
  • Programme Coordination: Review and advise on strategic and programmatic documents as required.
  • Any other activity/output as required.

Duration of Contract: 115 working days (approx. 8 hours/day) throughout 11.5 months (9th November 2022 - 23rd October 2023).

Official Travel: The contractor will be home-based. He/she may need to travel to the Regional Office or Country Offices depending on pre-approved requests for technical assistance.

Travel expenses and accommodation will be covered by the contractor and be reimbursed by UNICEF upon submission of travel cost invoice (given travel budget proposal approved by UNICEF prior to travel). The travel cost reimbursement shall be based on economy class travel and the costs for accommodation, meals and incidentals shall not exceed applicable DSA rate as per UNICEF rules and regulations.

Work Location: The contractor will work from his/her premises. Priority will be given to candidates in a time zone location within maximum 5 hours of Bangkok (GMT+7).

Any required travel and logistics related to this assignment will be discussed with the supervisor in advance and agreed upon mutually.

Contractor to use own laptop and other necessary infrastructure/equipment.

To qualify as an advocate for every child you will have…


An advanced university degree in Knowledge Management, Business Administration, Technology, Change Management, International Affairs, International Relations or related field. A combination of a first university degree in one of the above fields and at least two years of practical experience in international development work and the knowledge management and/or the use of technology for development may be substituted for the advanced university degree.


  • A minimum of five years of experience in programme implementation, knowledge management and/or identifying, designing and implementing solutions for large-scale projects with technical components;
  • Experience in supporting and coordinating project activities across a large organization and with other international partner organizations;
  • Exposure to RapidPro, OpenSRP, DHIS2, ODK and other digital public good technologies, and deploying, maintaining and rolling out these technologies is desirable.
  • Exposure to Open Source, mobile and emerging technology applied to public health is desirable;
  • Exposure to UNICEF, UN or other INGO programmatic areas, including (but not limited to) health, nutrition, WASH, child protection and/or education, and experience in applying technical solutions to address programmatic issues;
  • Desirable: Knowledge of or significant interest in one or more of these areas:

  • The use of Technology in Development and Humanitarian contexts;

  • RapidPro, ODK (or mobile text messaging, chatbot and real-time monitoring applications);
  • mHealth/eHealth and EdTech/eLearning;
  • E-Government;
  • Geographic Information Systems and Information Management (e.g., Superset, HDX, AccessMod)

Other skills and attributes:

  • Hybrid background combining programmatic knowledge, ability to work across organizational boundaries and technical skills to respond to the organizational needs and functions that technology must support.
  • Proven ability to interact diplomatically with counterparts at all levels.
  • Understanding of international development issues.
  • Ability to interact with people from different disciplines, and with varying degrees of technical experience.
  • Must have strong skills in business analysis and knowledge management.
  • Excellent written and oral communication skills a must. Presentation skills are an advantage.
  • Knowledge of UNICEF’s ICT landscape an advantage.

Language Requirements:

Fluency in English is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.

Interested candidates are requested to submit CV or P-11, full contact information of minimum 3 references, availability, and proposed daily professional fee in USD by 5 October 2022.

FORM P11.doc

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability (CRITA) and core competencies in Communication, Working with People, and Drive for Results.

To view our competency framework, please visit here.


UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to promote the protection and safeguarding of all children.

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