Consultant – Project Support Admin; (Local); (UNICC Partnership)

Result of Service UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location Gaza, Jordan, Lebanon, Syria, or West Bank

Expected duration 6 to 11 months

Duties and Responsibilities- Supporting governance of Project/Program reporting for data completeness and data quality - Supporting Project Managers and Program Managers with related documentation (e.g., producing meeting minutes, Project or Program Briefs, and so forth) and using project and program management tools (e.g. Confluence, JIRA, ServiceNow and SharePoint) as applicable - Promote the Standardization of templates for project and program documentation. - Assist with audit-related controls (ensuring all projects adhere to defined controls in place) - Monitoring/reporting of Sustainable Development Goals (SDGs) and governance related to UNICC’s portfolio - The candidate can be pulled into projects with limited responsibilities (shadowing what a senior does, be designated Officer in Charge (OIC) for backing up a Project Manager) - Oversee the efficiency of the Reporting process in PMO and perform duties in monitoring portfolio, program, and project related data (metrics and measurements) - Assist with the analysis of PMO related data (e.g., Project financial status, Lessons Learned) - Support Pre-Sales activities related to RFI, RFP and Response to Bids in coordination with Business Relationship Managers - Contribute to the continuous development and optimization of PMO processes, procedures and tools used by Project and Program Managers. - Undertake any other administrative tasks as specified by the Project Management Office (PMO) Governance team.

Qualifications/special skills Academic Qualification A university degree or master’s degree from an accredited educational institution in information technology information management, Information systems, computer science, computer engineering, Software engineering, Business Administration, Management, or other related disciplines.

Experience: - A minimum of 2 years experience for a bachelor’s degree or a minimum of 1 year for a master’s degree in IT work experience on a fast-paced IT environment. Knowledge and experience of IT projects and Services is essential. - At least 2 years of experience in project administration, project control, project management office or similar. Agile, PRINCE2 or MSP Practitioner certification preferred. - Working in a multi-cultural environment is preferred. Proactiveness and attention to detail, with the ability to self-improve and learn new skills is required.

The resource MUST have the following skills and experience: - At least 2 years of IT work experience - Professional IT background, ideally with IT project delivery within PMO, IT Managed Services, IT outsourcing industry, IT Consultancy Experience. - Knowledge or experience with Pre-Sales, RFPs for Bids is preferred. - Ability to multi-task and prioritize. - Knowledge on any of the following areas: ITIL Framework and / or Project Management Office within an IT context - Proficient with Microsoft Excel, Outlook, and PowerPoint. - Knowledge of project management framework and methodologies, flowcharts, project documentation, etc. - Expert knowledge of English is required.

The resource SHOULD have the following skills and experience: - Good written and verbal communication skills, interpersonal and collaborative skills - A high degree of initiative, being independent and able to work with little supervision. - A high level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgement and maturity. - Ability to deliver quality results within a limited timeline. - Experience with Jira or some other Agile development tools is highly beneficial - Customer-centric approach to delivery, awareness of Service Excellence principles - Excellent analytical skills with a good problem-solving attitude - Ability to multi-task and prioritize tasks and comfortable with short deadlines. - Understanding of the UN system is desirable. - Experience in working with remote teams. - Ability to find innovative solutions to complex problems. - Able to complete administrative tasks with minimal supervision. - Knowledge on any of the following areas would be preferred: Office 365, PowerBI, Automation, Data visualization & Analytics

Desirable certifications: - Bachelor’s degree in business administration, IT, or related field. - Agile / Project Management / PMO related certifications - ITIL service management

Competencies: - Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. - Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared. - Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute. - Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth. - Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes. - Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Language: - Proficiency usage of English is mandatory. - Knowledge of another UN language is an advantage.

CONDITIONS OF SERVICE - The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds. - Remuneration for this consultancy will be 1,300 USD and will depend on the qualifications and experience of the candidate. - The incumbent can be in any of UNRWA fields of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).

Additional Information UNRWA has signed a Memorandum of Understanding (MoU) with United Nations International Computing Center (UNICC) that aims to enhance livelihood and human development opportunities to Palestine refugees in Gaza. By this new collaboration, UNRWA becomes a provider of Information Management, Technology services and capacity augmentation to UNICC technical team, on a cost recovery basis through IMTD/IT Service Center (ITSC) in HQ-Gaza.

United Nations International Computing Center (UNICC) is a UN agency that provides IT services to other UN agencies on a cost recovery basis.

Comprising of one of the largest groups of certified Prince2 and Agile project management experts and practitioners, UNICC’s Project and Programme Services offer clients with services ranging from light-touch project management, end-to-end project management, and program management. Client stakeholders can expect budget transparency, timely realization of milestones, improved controls and reporting and compliance. Via deployment of shared resources to serve Clients and provide economies of scale, benefits include adherence to project best practices, processes, templates and development, maintenance, and storage of project templates and/or project documentation.

UNRWA Information Management and Technology Department (IMTD) is seeking for Consultant – Project Support Admin to provide administrative support with project management services. The Project Support Admin will be responsible to support and assist Project managers with the efficient execution of projects. The candidate will also have to complete office administrative tasks under the direction of a team of Project Managers.

The consultant will report administratively to Head Information Technology Service Centre at Headquarter Gaza and technically to United Nations International Computing Center (UNICC).

• Please indicate if you are a Palestinian Refugee and provide your registration card number if applicable.

  No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.