Consultant for Communication

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1. Purpose of the Consultancy

The consultant will support the WHO country office to strengthen partner visibility, health communications, and knowledge management, including COVID-19 emergency work, and translation capacity within the office.

2. Background

Cambodia identified the first human confirmed case of COVID-19 in January 2020. The WHO Health Emergencies (WHE) Programme unit in the WHO Country Office Cambodia works in strengthening country capacities and the national alert and response system for health security. The WHE unit also supports communication during the immediate health needs of crisis-affected populations at the same time addressing the underlying causes of their vulnerability. As such different types of communication mechanisms are key pillars in delivering and promoting work on health security.

In 2021, the European Union (EU) and the WHO joined forces to support eight South East Asian countries, including Cambodia, in their responses to COVID-19 and to strengthen preparedness for future pandemics. In line with the Global Strategic Preparedness and Response Plan and guided by the Asia Pacific strategy for emerging diseases and public health emergencies (APSED III), the programme aims to strengthen health systems and to support the COVID-19 response, with a particular focus on reaching the unreached.

The programme is now entering its third, and final, year in Cambodia and there is a need to promote and amplify the outcomes, best practices and strategic learnings of the programme with key audiences nationally and regionally.

3. Planned timelines (subject to confirmation):

Start date: 15 March 2023

End date: 15 September 2023

4. Work to be performed

Method(s) to carry out the activity

Under the direct supervision of Technical Officer, Coordination and Communication for Health (C4H), the consultant will work full time at the WHO Cambodia Office with following outputs and deliverables. The consultant will be a member of COVID-19 Incident Management Team (IMT). Contract duration: 6 months

Output/s

Output 1: Provide support to partner visibility and communications plans for 2023

1. Support the collection of content and stories of WHO work across Cambodia, including interviewing, photography (if required) and drafting of content. Travel within Cambodia may be required.
2. Support the development, design, and delivery of content (stories, social posts, videos etc.) as required in partner visibility plans and the country office content calendar 2023. Pro-actively identify content opportunities and manage approval processes.
3. Manage the translation and publishing of health information, web stories, media releases, speeches etc. to ensure the WHO Cambodia website is up-to-date and accessible to key audiences.
4. Support administrative clearance of information products and publications, including use of logos, and required photo consents.
5. Review WHO Cambodia photo libraries (teams, Sharepoint, WHO multimedia library etc.) and consolidate, document and file to create a master library of photos with all required consents and metadata.
6. Manage and review country website and social media analytics and provide quarterly reports in consultation with the regional office.
7. Manage the briefing, contracting and deliverables of sub-contractors – photographers, videographers, agencies, graphic designers etc. – when required to deliver on content and products.
8. Review media list bi-monthly to ensure it is up to date.
9. Ensure opportunities to raise partner visibility during technical work – workshops, events, seminars, guidelines, protocols etc. – are taken up and implemented according to partner and WHO branding guidelines.
10. Provide support to other tasks as required.

Output 2: Provide support to COVID-19 and RCCE knowledge management, best practices, and strategic learning activities in 2023

1. Support the drafting, development, design, translation, and publishing of office-wide COVID-19 preparedness and response knowledge management content and materials.
2. Support the drafting, development, design, translation, and publishing RCCE best practice and strategic learning content and materials.
3. Liaise with vendors to deliver COVID-19 and RCCE knowledge management and best practices content and materials.

Output 3: Provide support to Communication for Health (C4H) programme activities in 2023

1. Support communications research and message testing for C4H programmatic work if required
2. Support the review and translation of content and materials for C4H programmatic work if required

Other Deliverables: Three-month report and end of mission report

5. Technical Supervision

The selected Consultant will work on the supervision of:

Responsible Officer:

Ms Lisa Smyth, Technical Officer, Coordination and Communication for Health (C4H)

Email:

smythl@who.int

Manager:

Dr Li Ailan, WHO Representative Cambodia

Email:

lia@who.int

6. Specific requirements

- Education required:

• University degree in communications, humanities, journalism, media, or related fields

Desirable:

• Master’s degree in communication, humanitarian studies, public health or related field is desirable.

• Education and degree obtained abroad is an asset

- Experience required:

Required:

• Minimum 5 years of experience in communications, marketing, media or journalism in the NGO, Aid, UN, or international development field is required.

Desirable:

• Experience in health communications is desirable
• Experience working with WHO and or other UN agencies is an asset
• Previous experience managing photographers, videographers, graphic designers etc.

- Skills / Technical skills and knowledge:

• Exceptional written and storytelling experience, including how to write for various audiences and develop different styles of tone and voice.
• Experience with producing content for digital channels and print products.
• Experience with impact storytelling and skilfully combining facts/data and human-interest stories.
• A moderate understanding of engagement analytics and how data and insights can inform future content
• Demonstrated ability to use database systems, marketing and website tools

- Language requirements:

• Written and spoken fluency in English is essential
• Fluency in Khmer

7. Competencies

• Ability to work independently, demonstrate initiative and creativity, be resourceful and work effectively under pressure
• Excellent attention to detail and ability to work with competing deadlines
• Ability to establish and maintain strong stakeholder relationships
• Proven ability to conceptualise, innovate, plan and execute ideas
• Ability to work autonomously and within a collaborative team environment
• Excellent interpersonal skills and exceptional written and verbal communications skills

8. Place of assignment (on-site)

The consultant will be assigned to WHO Cambodia Office in Phnom Penh, Cambodia on full-time basis.

9. Medical clearance

The selected Consultant will be expected to provide a medical certificate of fitness for work.

10. Travel

The Consultant is expected to travel only when required within Cambodia will be covered according to WHO rules.

All travel arrangements will be made by WHO – WHO will not be responsible for tickets purchased by the Consultant without the express, prior authorization of WHO. While on mission under the terms of this consultancy, the Consultant will receive subsistence allowance.

Visas requirements: it is the consultant’s responsibility to fulfil visa requirements and ask for visa support letter(s) if needed.

Additional Information

• For information on WHO's operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
• WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.