Consultant- Chatbot Content Assimilation (Open to Indian Nationals Only)

Contract

This is a National Consultant contract. More about National Consultant contracts.

Background

UN Women is the UN Entity for Gender Equality and the Empowerment of Women. UN Women is dedicated to gender equality and the empowerment of women. A global champion for women and girls, UN Women was established to accelerate progress on meeting their needs worldwide.

All human development and human rights issues have gender dimensions. UN Women focuses on priority areas that are fundamental to women’s equality, and that can unlock progress across the board. Five focus areas of interventions include ending violence against women; economic empowerment; leadership and participation; peace and security; and national planning and budgeting.

UN Women India Country Office based in New Delhi, India, works on several fronts towards ending violence against women and girls. This includes tackling its main root cause: gender inequality. Interventions focus both on prevention as well as response mechanisms. Efforts are multiplied through advocacy campaigns and partnerships with governments, civil society, private sector and sister UN agencies. Initiatives range from working to establish legal frameworks and specific national actions, to supporting prevention at the grassroots level, including in conflict and post-conflict situations and building capacities of relevant stakeholders. UN Women supports data collection on violence against women, facilitating new learning on the issue.

The Secretary General of the United Nations has urged the member states to put women’s safety at the centre of COVID-19 response, planning and implementation. Furthermore, in India, the National Commission for Women (NCW - the apex national level organisation of India with the mandate of protecting and promoting the interests of women) had recently called out the increase in the number of complaints of all forms of violence, especially domestic violence, during the COVID-19 lock down period. Based on a long standing partnership with Women’s Machineries, UN Women is supporting them in accelerating and expanding women’s access to services, including complaint mechanisms, as those are hugely impacted and curtailed given the lockdown situation where mobility is restricted and women effected by violence have limited access to safe spaces in homes and/ or ways to make a request for support.

Under the aforementioned collaboration, UN Women is developing AI Based Information Dissemination and Reporting Chatbot Solutions to Address Rising Gender Based Violence during COVID-19 to reach out to women survivors and their care givers with the necessary information and support.

In this context, UN Women seeks to hire the services of an Individual for to assimilate and develop Chatbot Content on addressing violence against women and girls.

Duties and Responsibilities

Under the guidance and supervision of the Programme Lead, UN WOMEN, the Consultant will undertake the following key tasks and other responsibilities as may be assigned.

Chatbot Content Assimilation-

• Mapping and review of existing material and content on emergency and non-emergency response to violence against women and girls in India;
• Develop a content strategy for the Chatbot to guide interactions;
• Develop/Adapt content including interaction flows and conversation trees for integration into the Chatbot according to the platform to deliver information in the most accessible manner;
• Develop a user guide/ FAQs for accessing Chatbot;
• Coordinate for the activities with relevant team members and technical agency to ensure assimilation of content;
• Preparation of monthly performance reports;
• Any other duties assigned by Supervisor from time to time.

Deliverables:

• Content strategy for the Chatbot to guide interactions;
• Content including interaction flows and conversation trees for integration into the Chatbot according to the platform;
• User guide/ FAQs for accessing Chatbot;
• All the work related to the assignment.

Competencies

Core Values/Guiding Principles

Integrity:

• Demonstrate consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct.

Professionalism:

• Demonstrate professional competence and expert knowledge of the pertinent substantive areas of work.

Cultural sensitivity and valuing diversity:

• Demonstrate an appreciation of the multicultural nature of the organization and the diversity of its staff. Demonstrate an international outlook, appreciating difference in values and learning from cultural diversity.

Core Competencies

Ethics and Values:

• Demonstrate and safeguard ethics and integrity.

Organizational Awareness:

• Demonstrate corporate knowledge and sound judgment.

Development and Innovation:

• Take charge of self-development and take initiative.

Work in teams:

• Demonstrate ability to work in a multicultural, multi ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.

Communicating and Information Sharing:

• Facilitate and encourage open communication and strive for effective communication.

Self-management and Emotional Intelligence:

• Stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have a consistent behaviour towards others.

Conflict Management:

• Surface conflicts and address them proactively acknowledging different feelings and views and directing energy towards a mutually acceptable solution.

Continuous Learning and Knowledge Sharing:

• Encourage learning and sharing of knowledge.

Appropriate and Transparent Decision Making:

• Demonstrate informed and transparent decision making.

Functional Competencies:

• Ability to perform a broad range of specialized activities aimed at effective and efficient functioning of the Programme unit including logistical support;
• Ability to provide input to business process re-engineering, elaboration and implementation of new data management systems;
• Creates, edits and presents information in clear and presentable formats, using appropriate IT functionality;
• Ability to organize and complete multiple tasks by establishing priorities;
• Ability to handle a large volume of work possibly under time constraints;
• Ability to establish, build and sustain effective relationships with clients, demonstrating understanding of client's perspective; anticipates client needs and addresses them promptly;
• Ability to administer and execute financial processes and transactions;
• Ability to manage data, documents, correspondence and reports information and workflow.

Required Skills and Experience

Education:

• Master’s degree in social sciences, women’s rights, international studies, law or any other related discipline.

Experience:

• 2 years of professional experience of working in women related projects, preferably on issues of ending violence against women and girls;
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) required and advance knowledge of spread sheet and database packages desirable.
• Knowledge of Artificial Intelligence software functioning desirable;
• Demonstrated verbal and written communication skills.

Language:

• Fluency in English and Hindi.

Interested applicants should apply to this announcement through UNDP jobs site: jobs.undp.org.

Application:

Interested individual consultants must submit the following documents/information to demonstrate their qualifications in one single PDF document:

• All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://asiapacific.unwomen.org/en/about-us/jobs;
• Kindly note that the system will only allow one attachment, please combine all your documents into one (1) single PDF document. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment;
• Applications received after the close date will not be accepted;
• Only short-listed candidates will be contacted.

Evaluation and Selection Criteria:

Criteria for shortlisting of CVs will be based on the following assessment:

• Required Degree and Qualification (5 points);
• Minimum Experience relevant to the assignment (10 points);
• Past experience in delivering similar assignment for the development sector (5 points).

The evaluation process for selection of the candidate will be based on the following assessment:

• Interview (80 Points)
• Writing Samples (20 Points)

Please Note:

• For an assignment requiring travel, consultants of 65 years or more require full medical examination and statement of fitness to work to engage in the consultancy.
• Due to large number of potential applicants, only competitively selected candidates will be contacted for remaining steps of the service procurement process.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women’s empowerment.