Consultant (6 months – home based), Ways of Working Systems, Individual Giving (IG), Private Sector Fundraising and Partnerships Section (PSFP), Division of Private Fundraising and Partnersh

Consultant Communications & PR

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The PFP Digital Delivery Section under Individual Giving (IG) provides technical guidance, tools and strategic support services for UNICEF offices in their fundraising and marketing efforts, including individual donations, corporate engagement, data governance and innovation. In addition, it provides an infrastructure for global donors who are not served by a local UNICEF fundraising office. The IG team has recently adopted an AGILE methodology (known as WOW, or Ways of Working) to plan and prioritize workloads from and for markets to achieve maximum impact on long term fundraising performance and as such requires a consultant to manage the related systems to support the new approach (Salesforce, and JIRA).

How can you make a difference?

Contribute to increasing UNICEF’s fundraising revenues and engagement, retention and long-term donor loyalty by ensuring that the systems which support the IG Ways of Working methodology are sufficiently supported, maintained and developed. Tasks include:

• Continued development, maintenance, and support of the IG CRM system (Salesforce/Salescloud based) by designing, configuring, testing, and implementing bug fixes and enhancements in an AGILE based environment.

• Develop, maintain, administer, and support of the IG JIRA based systems, ensuring that teams are able to complete stories, epics, sprints and OKRs aligned with IG’s strategic priorities. This will involve updating / configuring the system as and when necessary.

• Design, create, and implement reports / dashboards on systems following requirements from Individual Giving stakeholders.

• Support the integration between Salesforce and JIRA systems by working collaboratively with ICTD ensuring that requirements are met.

• Promote the use and adoption of IG WOW systems by supporting team inquiries and requests for support, conducting training sessions, webinars, and providing documentation.

• Administer systems, including managing user access and permissions, renewing/extending licenses and contributing to additional features or toolsets as required.

• Managing the WOW issues system to ensure that managers/contributors are logging, contributing, and closing issues arising from the wider IG team.

• Support wider efforts on adoption of Ways of Working within the IG team by contributing input for decisions needed on process, governance, cadence of meetings etc. and supporting effective communication.

• Become an effective curator of the systems by providing stewardship in their development, ensuring sustainability without relying on ongoing maintenance of custom code, and addressing team requests.

• Provide training and handover documentation for in-house staff at the end of the consultancy period.

• Escalate issues and process decisions to the IG management team in a timely manner.

• Act as an advocate for change by supporting the wider team and effectively communicating system changes that uphold the core principles of the Ways of Working change effort.

Work Assignment Overview and Deliverables

Delivery 1 by 14 August 2024:

Product Roadmap: A medium-term product roadmap (previewing 6 to 12 months) of new CRM/JIRA capabilities that will assist IG in achieving sustainable fundraising impact globally by prioritizing workloads for markets, collaborating effectively as a team, and sharing market knowledge within the team.

Delivery 2 by 14 September 2024:

Reports/Dashboards: Requirements gathering, design, and implementation with Individual Giving stakeholders for analytics on WoW effectiveness, value definition, value forecasting, and request prioritization.

Delivery 3 by 14 November 2024:

1. CRM + Jira integration design: Gather requirements and produce solution design for integrations between Salesforce and JIRA systems by working collaboratively with ICTD.

2. Business Issue Management/escalation: Manage the WOW issues system to ensure that managers/contributors are logging, contributing to, and closing issues arising from the wider IG team.

Delivery 4 by 14 December 2024:

Advocacy and Support: Promote the use and adoption of IG WOW systems by supporting team inquiries and requests for support, conducting regular training sessions, webinars, and documentation.

Delivery 5 by 14 January 2025:

1. System Administration: Manage user access, permissions, renewing/extending licenses, and consult on additional features or toolsets required.

2. Expert Support: Support wider efforts on adoption of Ways of Working within the IG team by contributing agile and product management expertise on decisions on process, governance, meeting cadence, etc., and supporting effective communication.

3. Low-code and no-code continuous CRM improvement: Agile requirements discovery, low-code/no-code development, maintenance, and support for the IG CRM Salesforce system, including producing solution designs, configuration, and testing for enhancements and bug fixes.

4. Training, Documentation, and handover support. Create and maintain user training collateral, document system configurations, and provide handover support at the end of the contract period.

Travel:

There is the possibility of travel to Geneva during the assignment on a per need basis and this will be paid by UNICEF, and not included in the lump sum fees.

To qualify as an advocate for every child you will have…

Education:

A first level university degree is required in Business, Technology, Computer Science, or a relevant field.

Experience:

• Minimum of 5 years Salescloud experience, including configuration and development.

• Minimum 3 years’ experience in administration / configuration of JIRA agile platform.

• Experience partnering with development teams to ensure that frontend and backend engineers deliver high quality results is highly desirable.

• Scrum product owner certification.

• Product management certification.

• Salesforce administrator certification.

• Salesforce application architect certification.

Others:

• Excellent communication skills

• Able to analyze and articulate complex business processes into technical system requirements

• Ability to work as part of a team and collaborate closely with geographically dispersed team members

• Ability to guide and influence Ways of working strategy among all stakeholders

Language:

• Fluency in English is required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Please indicate your all-inclusive (lump sum) fees in USD against the deliverables listed above. If there is a need for business travel, the travel costs will be covered by UNICEF separately. The office selects the individual based on best value for money.

Costs indicated are estimated. Final rate shall follow the “best value for money” principle, i.e., achieving the desired outcome at the lowest possible fee. Consultants will be asked to stipulate all-inclusive fees, including lump sum travel and subsistence costs, as applicable.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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Added 5 days ago - Updated 1 hour ago - Source: unicef.org