Consultancy - User Journey Design (with a focus on Knowledge Set Management), Office of Innovation, Stockholm (remote work possible), 6 months

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UNICEF - United Nations Children's Fund

Open positions at UNICEF
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SE Home-based; Stockholm (Sweden)

Application deadline 3 months ago: Tuesday 1 Nov 2022 at 22:55 UTC

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovate...

UNICEF has a 70-year history of innovating for children. We believe that new approaches, partnerships and technologies that support realizing children’s rights are critical to improving their lives.

The Office of Innovation is a creative, interactive, and agile team in UNICEF. We sit at a unique intersection, where an organization that works on huge global issues meets the startup thinking, the technology, and the partners that turn this energy into scalable solutions.

UNICEF's Office of Innovation creates opportunities for the world's children by focusing on where new markets can meet their vital needs. We do this by:

  • Connecting youth communities (or more broadly -- anyone disconnected or under-served) to decision-makers, and to each other, to deliver informed, relevant and sustained programmes that build better, stronger futures for children.
  • Provoking change for children through an entrepreneurial approach -- in a traditionally risk-averse field -- to harness rapidly moving innovations and apply them to serve the needs of all children.
  • Creating new models of partnership that leverage core business values across the public, private and academic sectors in order to deliver fast, and lasting results for children.

Matching Today’s Challenges with Tomorrow’s Solutions ensures that all investments we make in innovation fit with our global aim of ensuring that every child can survive, thrive and live and learn in a safe, inclusive space, and that innovation is applied to the most pressing problems faced by some of the most vulnerable children and young people. In line with the Global Innovation Strategy, UNICEF’s innovation portfolio management approach aligns technical and financial resources to promising projects from across the organization that can accelerate results for children.

Through the development of UNICEF’s Global Innovation Strategy, nine portfolio focus areas were identified: learning, water and sanitation, maternal and newborn health, immunization, climate change, gender equality, humanitarian, youth, and mental health and psychosocial support. Through a problem-driven approach guided by the respective UNICEF Programme Groups (PG), each portfolio is committed to supporting the identification, development and scale-up of country-level innovative solutions, to meet the demands and priorities in line with UNICEF’s Strategic Plan 2022-2025, and ultimately the attainment of related SDGs.

Each portfolio will contain solutions that use new approaches, tools and technology that address key problems UNICEF is trying to solve for and with children and young people, and that have potential to scale and significantly accelerate results. Innovation solutions within the portfolios are selected based on their potential to accelerate results for children across multiple countries and regions. There can be one or more different categories (or types) of innovation in a portfolio, including digital innovation, social innovation, data innovation, physical products, innovative finance and frugal innovation.

Once a portfolio solution is chosen to be scaled across the organization, the Office of Innovation then creates a Scaling Toolkit. The Scaling Toolkit follows the user journey of someone (typically UNICEF staff at a country office) wanting to scale this specific solution into their country or region. The Scaling Toolkit provides colleagues with:

  1. An anecdotal and visual overview of the zero to scale journey outlining the steps they need to follow, and the tools associated with each step
  2. A list of resources organized into folders based on a specific point in the scale journey
  3. An overview of how to get started, support to expect and the relevant tools and documents available on UNICEF’s SharePoint site for each individual project.

How can you make a difference?

This role will support three different projects to develop a Scaling Toolkit. The process will be similar for each of the three projects, but the stakeholders and content will differ from one project to the other. The successful candidate will work very closely with each project’s Portfolio Manager to design and develop each Scaling Toolkit.

Main responsibilities will be:

  • Interview multiple stakeholders to develop an understanding of the typical scale journey (potential stakeholders are country offices that have already scaled the project or are about to scale the project)
  • Develop a short scale manual with the key milestones of the scale journey (illustrations + text copy)
  • Desk review of all project resources and files
  • Develop an architecture for organization of resources in the project’s SharePoint
  • Support team with labeling, cleaning and organizing resources and identifying any missing resources that need to be developed
  • Share for feedback with project lead and make changes accordingly

Please note that this process will be repeated for 3 different projects. Please note that the support and lead responsibilities may be varied, by mutual agreement.

To qualify as an advocate for every child you will have…

  • An advanced university degree (Master’s or higher) in Social Sciences, Humanities, Business, Design or other relevant field. *A first University Degree in a relevant field including Social Sciences, Humanities, International Relations, Economics, Buisness or other relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
  • A minimum of 5 years of relevant professional experience in such as innovation, service design, human-centered design, UX design
  • Experience in leading user research interviews and focus groups (virtual and in-person)
  • Experience working in knowledge management roles or on knowledge management projects
  • Experience in developing user manuals and toolkits
  • Experience in working with multiple countries and with multiple stakeholders
  • Developing country work experience and/or familiarity with emergency is considered an asset.
  • Fluency in English is required, strong written and verbal competency is necessary (candidate to is required share 2 writing samples)

Payment details and further considerations

  • Monthly payment, based on monthly tasks and progress reports, approved upon monthly review with supervisor.
  • Consultant is responsible for his/her own health and travel insurance
  • Consultant is eligible for standard DSA for all work-related travel

Duration: 6 months with optional extension based on performance, needs, and available funding

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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