Consultancy Title : UNISON (SALESFORCE) Capacity Building Consultant (184 Days)

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope.

UNICEF has been using UNISON (UNICEF’s CRM tool on the SALESFORCE platform) to manage partnerships since 2015. However, this tool has been used inconsistently and is underutilized in this regard across all levels of the organization. As such, short-term support is needed to: (i) increase familiarity and usage of UNISON by training and equipping users both at the Regional Office and Country Office levels; and (ii) promote cross team collaboration by increasing the quality of information within the platform and realization of its benefits beyond the conclusion of this consultancy.

How can you make a difference?

Under the supervision of the Regional Partnerships Manager (Private Fundraising and Partnerships), the incumbent will lead the regional roll-out of UNISON by driving necessary behavior change, adoption, and engagement of this tool to maximize its benefits for partnership management. Specifically, s/he will:

1. Build the capacity of Partnerships teams at the Regional Office and Country Offices across MENA; and proactively guide and support them in the effective use of UNISON.

2. Support Partnerships teams at the Regional Office and Country Offices across MENA to upload new information; and ‘clean-up’ existing data in UNISON to ensure it accurately reflects the portfolio of existing partnerships and new business opportunities.

3. Fine tune market specific dashboards and reports generated in UNISON, present them to key internal stakeholders to encourage the sharing of valuable business intelligence and collaboration across teams.

4. Provide ‘help-desk’ support for requests from Partnerships colleagues at the Regional Office and Country Offices across MENA for UNISON enquiries.

Key functions, accountabilities and related duties/tasks:

Summary of key functions/accountabilities:

Work Assignment Overview

Tasks/Milestone:

Deliverables/Outputs:

Timeline

Estimate Budget

Organize bespoke training workshops for Regional Office and Country Office Partnerships staff to build their capacity to manage their Accounts and Opportunities in UNISON.

ALL PRM and CO Partnerships focal points trained

May-July

15,000

Update and maintain Regional, multi-country and national-level partnerships information in UNISON to ensure accurate and quality data from all countries across MENA.

Monthly reports identifying records where key information is missing, inaccurate or requires to be updated

May-Oct

10,000

Develop and tailor dashboards to meet the needs of the various users at the Regional Office and all Country Offices across MENA.

Customized monthly dashboards

May-Oct

2,000

A regional partnerships pipeline prepared and shared with relevant stakeholders

Monthly pipeline reports

May-Oct

3,000

Develop Standard Operating Procedures (SOPs) governing required user behavior change to ensure that UNISON usage is standard business practice across MENA.

Standard Operating Procedures

July

2,000

Provide ongoing “trouble-shooting” support to users to increase their knowledge and confidence in using UNISON across MENA

UNISON “help-desk”

July

4,000

Train the Regional Office UNISON focal point to ensure ongoing support to users across the region beyond this consultancy.

MENARO ICT staff trained on UNISON

May-Oct

3,000

To qualify as an advocate for every child you will have…

Consultancy Requirements:

Education:

Master’s in Business Administration, Social Sciences, Economics, Marketing, Fundraising or other related fields is required.

Experience:

Relevant work experience in donor relations, resource mobilization within an international organization context

Solid knowledge and experience of private sector partnerships; customer relationship management and knowledge management tools, such as Salesforce

Strong ability to understand and navigate complex functionality, design, and technical issues

Experience with a UN agency at regional or country office level are an advantage

Previous experience in supporting corporate capacity strengthening initiatives with a regional roll-out component, is an advantage.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People, and Drive for Results.

The competencies required for this post are:

Core competencies:

• Nurtures, Leads and Manages People (2)
• Demonstrates Self Awareness and Ethical Awareness (3)
• Works Collaboratively with others (3)
• Builds and Maintains Partnerships (3)
• Innovates and Embraces Change (3)
• Thinks and Acts Strategically (3)
• Drives to achieve impactful results (3)
• Manages ambiguity and complexity (3)

View our competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNICEF is committed to promoting the protection and safeguarding of all children.

Remarks:

UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.