Consultancy: Salesforce Lead Developer - Solution Architect, ICTD Digital Core, Valencia, Spain (Remote Based)

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world.

The overarching strategic goal of UNICEF’s ICT Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF’s programmes globally through the use of innovative technology-enabled solutions.

This consultancy is situated within the Solutions Centre and Support section of ICTD. The centre provides adequate, user-friendly, and modern business solutions to UNICEF’s different departments and stakeholders as well as providing guidance, governance, and procedures to several enterprise processes such as data collection, program monitoring, digital tools and platforms, and business process optimization throughout the organization.

UNICEF Information Technology and Communication Division (ICTD) has the responsibility of effectively supporting multiple Salesforce capabilities, including the platforms supporting the Supporter Engagement Strategy (SES), the UNISON platform, the Emerging Markets platform, and the India platform.

UNICEF’s CRM capabilities consist of multiple technology stacks: Salesforce (Sales, Service, Marketing, Community Cloud), Drupal Content Management System (CMS), Microsoft Azure Integration Services, Power BI, and other 3rd party applications. UNICEF supports 21 Private Sector Fundraising (PSFR) countries worldwide of which 2 countries are already enabled on the platform.

Salesforce and supporting technologies will be implemented in multiple countries over the next 3 years. UNICEF’s regional offices, together with local implementation partners and the Country Enablement and Roll-out team, will be implementing the solution.

How can you make a difference?

Under the direct supervision of the CRM Technical Product Owner, the Salesforce Lead Developer/Solution Architect consultant will be responsible for leading the implementation of SES Digital Platform across UNICEF country offices globally and support the development and maintainer of CORE. The consultant will be designing and building solutions in the Salesforce platform (Sales, Service, Marketing, Experience cloud) to support SES Digital Engagement Platform and other Salesforce-related projects in UNICEF.

The consultant will guide implementation partners and country offices in deploying the SES digital platform in the country. You will bring your deep understanding of SES core technology stack and associated business process and be a strong advocate of process standardization and simplification of technology whilst rationalizing and deploying new technologies that drive business value realizations. You will be involved in all phases of project implementation: Business Discovery, Pre-implementation, Implementation and Hyper Care. As a member of the SES Architecture forum, you will ensure alignment between the implementation streams, updating and rolling out new capabilities whilst protecting the integrity of the core solution.

You will provide your expertise in Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, lightning frameworks/components, etc. The consultant will closely collaborate with domain architects, internal and external stakeholders to ensure technical solutions adhere to approved reference architecture and will be engaged in code and technical design review of solution implementation. As a member of global DevOps team, you will be providing advance support in debugging complex platform issues and will be involved in global application delivery and enhancement.

The incumbent should ensure adherence to corporate information security and data privacy standards, in addition to alignment with PCI compliance requirements.

This advertisement is a batch recruitment for 2 consultants and may also be used to build a roster for future needs. The consultants will report to the Information Communication Technology Manager in the Solution Center and Support Section, in ICTD’s Digital Core in Valencia, Spain.

Key responsibilities:

Develop deep understanding of Salesforce technology stack and lead end to end delivery of Salesforce project

Understand requirements from business, translate into design and build applications following salesforce best practices and UNICEF standards

Provide consistent and regular feedback in a structured format on architectural and implementation issues

Enforce the processes and guidelines as agreed with different parties. Ensure the team applies the governance consistently and accurately. e.g. User Story maintenance in DevOps, release processes, quality assurance processes

Apply full stack approach to solution design through planning, testing, implementing, deploying and operations of solutions

Build high quality applications championing the modular design, reusable components, separation of concern, high cohesion and loose coupling architecture

Work with the wider UNICEF technical team and external vendors on integration requirements and develop applications that connect to multiple applications

Collaborate with QA team to ensure the build is thoroughly tested each new release and enhancement.

Contribute to setting up architectural and technical standards by keeping abreast of technological trends and Salesforce new releases

Collaborate with team for code review and unit testing and manage post deployment activity such as knowledge transfer, process documentation and application bug fixes

Support in building and maintaining reusable journeys templates and automations in journey builder

Configure and set-up data models (lists, data extensions, shared data extensions, contact model) and build Marketing Cloud pages (data forms, custom preference pages)

Lead a team of developers, analysts and testers through the implementation

Work with the production support team to resolve the root causes of issues experienced in markets. Provide Tier 3/4 global support in identifying, troubleshooting and resolving complex platform and integration issues

Lead the modern software development lifecycle best practices including iterative and incremental development, delivering working software frequently with attention to technical excellence.

Be part of global dev ops team and participate in agile delivery

Others task as required to support UNICEF Salesforce projects and initiatives

Note: The consultant may be assigned to different salesforce project as per business needs and prioritizations.

Deliverables:

Participate in discovery sessions with business users (Country Office, Regional Office and Division). As-Is and To-Be requirements are documented.

Technical design (high level solution and detail design) and Implementation details are documented and maintained.

Deployment of the solution is carried out as per UNICEF Release and Deployment Plan

Project stakeholders including but not limited to business team, integration team, implementation partner and agencies are aligned to proposed solution.

System and Application Architecture (localized application, functionality) is created and maintained through the implementation.

ICD and Mapping Document required for integration are created and maintained.

Demo and training of NPSP and Core functionalities is provided when required.

Salesforce platform and functionalities are rolled out as per the project implementation plan and handover production support team.

Project risks are identified end highlight to Management team.

To qualify as an advocate for every child you will have…

• A Bachelor's Degree in information technology or related field is required
• A minimum of five years of progressively responsible and relevant work experience in an international development context.
• Strong communication skills, both written and oral. Has the ability to communicate technical concepts to non-technical audiences.
• Experience of working with cross-functional teams of technical and non-technical professionals. Demonstrated ability to lead a workstream
• Proven ability to work creatively and analytically in a fast-paced problem-solving environment
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

In addition, the following skills and experience are strongly preferred:

• Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Experience cloud)
• 5+ years of experience in Salesforce platform as Lead Developer and/or solution architect in building applications using Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API
• Completion of at least 2 full end to end of implementations of Salesforce application preferable for not-for profit or large B2C/B2B organization
• Experience of deployments and migrations tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT, Gearset, CumulusCI)
• Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub or Azure Git and experience with Salesforce release management
• Industry qualifications in Salesforce platform (Application/Technical Architect, Salesforce.com Platform Developer II, Salesforce Certified Not for Profit Consultant)
• Hands-on experience of Salesforce Non-Profit Success Pack (NPSP) is highly preferred
• Experience of managing data migration and handling of large data volume Experience of marketing cloud development (Cloud pages, AmpScript, Data Extension, Segmentation)
• Proven experience of leading workshop with business and able to document and present solution alternative.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust and Accountability (CRITA) and core competencies are Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Duration and Location:

The duration of this consultancy is 11.5 months with anticipated start date of 01 November, with possibility of extension.

This consultancy is home based with core working hours established by the ICT Manager, based on project activities and needs.

Travel:

The consultant may travel to country office or headquarters for short mission based on project need. Travel cost will be as per UNICEF policy.

Additional Information:

This advert may be used to create a roster of qualified candidates to fill future needs.

Application Instructions for Financial Proposal:

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.

Remarks:

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.