Consultancy Needed - Community Satisfaction Survey Practical Guideline

Programme & Policy

Consultancy Needed - Community Satisfaction Survey Practical Guideline Consultant

Purpose of Assignment

In April 2022, the Indonesia Ministry of Health (MoH) launched its health transformation agenda, with Primary care transformation, the first pillar, represents the government’s plans to take a more preventive and promotive approach to health, increasing access to integrated services across the life cycle by bringing quality primary health services closer to community level. The Integrasi Layanan Kesehatan Primer (ILP) model calls for the introduction of a more standardized continuum of care approach that focuses on prevention and promotion, connecting community health workers (and home visits) to the posyandu, then to the pustu prima (a “new” level of care that consolidates multiple community health structures), and then to the puskesmas, ensuring referrals to higher levels of care as necessary.

The PHC transformation is focused on improving preventive services and integrating services based on the life-cycle approach, which includes the integration of mental health in each of the life cycles. In 2022, the MoH piloted the new integrated model for primary health care (I-PHC) in nine districts and identified some challenges in integrating mental health into primary care including: lack of health worker knowledge/skills on mental health and low compliance of health workers in screening their clients for mental health issues during clinical practice.

The Integrasi Layanan Kesehatan Primer (ILP) also must be ensured and maintain the quality primary health services continuously. Based on the Ministry of Health Regulation No. 30/2022, measurement, and evaluation of the quality of health services in accordance with Quality Indicators must be conducted by Independent Practice for Doctors and Dentists, Clinics, Puskesmas, Hospitals, Health Laboratories, and Blood Transfusion Unit. Puskesmas as an important part of ILP model mandated to comply with the Quality Indicators among primary health services delivery.

USAID MOMENTUM through MCGL project committed to support the ILP model include enable the measurement and evaluation of the quality of health services and ensure the sustainability of PHC through POKJA/POKJANAL Posyandu Governance. MCGL will hire technical expertise or consultant as a team/working group to support the development of Community Satisfaction Survey (CSS) Guideline to measure the quality of health services, and community forum model in partnership development as an action plan to enable and sustain PHC in Indonesia. S/he will be contracted under the USAID MOMENTUM from May to December 2024, where the payment will be aligned with project deliverables. The organization will review the external collaborator’s performance each installment as required by the project.

Duty station: Jakarta with possible to travel to 5 provinces (Banten, East Java, North Sumatera, NTT, and South Sulawesi)

Duration: 7 months

Report to: Advocacy and Community Engagement Lead

Scope of Work

Specific responsibilities include 2 groups of SoW on below details.

Development of Community Satisfaction Survey (CSS) Practical Guideline

• Participating as Resource Person in consultative meetings for Desk Review of National directions on CSS at Sub National and National Level to be implementing at health facilities (Puskesmas, Pustu and Posyandu).
• Collecting and reviewing the existing CSS documents from the Ministry of Health and other respective partners.
• Developing CSS practical guidelines based on CSS documents review and consultations (including instruments, schedules for testing at five provinces, and modules for Training of Trainers) through the technical discussion and consultation with Save the Children and JHPEGO
• Preparing the Training of Trainer for MCGL’s District Officers (agreed Rundown Schedule; Resource Person; Invitation List, Modules and Curriculum for training).
• Testing the CSS to the area of MCGL in 5 Provinces (1 village in 1 Province to – be identified).
• As Resource Person to facilitate the consultative meetings to finalize the guideline at the National Level and produced the necessary adjustment based on the result of the consultation meeting
• As a Resource Person to lead the Dissemination of CSS guidelines at the National Level.
• Other tasks as specified and agreed with the program lead and organization (in close coordination with Advocacy and Community Engagement Lead and Specialist).

Deliverables

• Progress report as per installment (40%, 50% and 10%)
• Document of CSS collection, compilation, and review result
• Document of CSS Practical Guideline
• Pilot Testing schedule and report of CSS Practical Guideline to 5 Provinces
• Presentation and document support for consultative meetings and dissemination.
• Final Report

Candidates should possess the following qualifications and skills:

1. Background, expertise, and experiences in Quality Indicators specifically in Community Satisfaction Survey (CSS)
2. Knowledge and experience in developing Community Satisfaction Survey (CSS)
3. Familiarity with the Indonesia health system and experience in working with community.
4. Proven experiences working with Sub National and National level including the Ministry of Health and other respective stakeholders / partners.
5. Proficient in data analysis and interpretation.
6. Excellent interpersonal skills, both in English and Bahasa Indonesia.

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Added 23 days ago - Updated 4 hours ago - Source: savethechildren.net