Consultancy-Learning & Development Officer (Emergency Preparedness and Response), EMOPS, UNICEF, 11 months, Remote

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UNICEF - United Nations Children's Fund

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Application deadline 2 months ago: Tuesday 20 Sep 2022 at 03:55 UTC

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This is a Consultancy contract. More about Consultancy contracts.

Start date: 26 September 2022

End date: 25 August 2023

Duty station: Remote

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Humanitarian Evidence and Learning Section (HELS) was recently established within the Office of Emergency Programmes (EMOPS) with the aim to contribute directly to preparing, saving, and protecting more lives and livelihoods of children and their families through better, and better available, evidence and learning in support of emergency programmes. It will approach this in support of and coordination with field, country, and regional offices, as well as other divisions across UNICEF.

To help meet this aim, HELS will make humanitarian knowledge and learning more accessible to emergency responders world-wide in their own language through a UNICEF internal platform for emergency preparedness and response (EPR), and a new Emergency Responder Network. These platforms will also support UNICEF and external emergency responders to connect with one another for peer-to-peer learning. This assignment is: 1) to support the ongoing development and operation of learning programmes for improved emergency preparedness and response; 2) to manage the global community of emergency responders, and related online content; and 3) as well as contributing to the implementation of UNICEF’s approach to humanitarian knowledge management and learning.

How can you make a difference?


1. Ongoing operation, content management and eventual migration of existing learning and knowledge platforms to a new multilingual and externally oriented platform.

2. Coordinate with Knowledge Management and Communications colleagues to maximize alignment with existing platforms, to conform to brand identity and for development of collaborative approaches to communicating learning programmes.

3. Contribute to the development of high-quality, relevant and interactive training materials for Emergency Preparedness and Response

4. Coordinate the implementation of training in emergency preparedness and response (EPR) for all UNICEF staff.

  • Provide information to regional, country and field offices on the types of EPR training available.
  • Oversee the monitoring and reporting of UNICEF’s EPR training programmes- Maintain the EPR Learning Database and dashboard (Excel and PowerBI systems) and report on learning activities with different formats, including Learning Key Performance Indicators (KPIs), as requested.
  • Develop and disseminate communication and promotional materials related to UNICEF’s EPR trainings.
  • Manage the internal knowledge and learning platform for EPR training including: coordinate the train-the-trainer programmes and provide support to all EPR trainers; and collaborate with SMEs to review existing learning materials to ensure ongoing relevance and currency, and to promote continuous improvements to quality.

5. Oversee the community and content for the Emergency Responder Network platform.

  • Community / member management (membership and moderation).
  • UNICEF and member publishing, content management and compliance.
  • Promotion and integration with social media.
  • Analytics and reporting on feedback and use and identifying improvements.
  • Replying to questions and publishing FAQ’s.
  • User guidance and support (UNICEF staff and members).

The consultancy also contributes to the implementation of UNICEF’s approach to humanitarian knowledge management and learning.


  • High quality, relevant and interactive training materials for Emergency Preparedness and Response, are developed.
  • Launch the internal EPR training platform and communication materials.
  • Respond to EPR training requests and coordinate the delivery of high-quality and relevant EPR training (based on request, context and review of training products).
  • Regional, country and field-based trainers are trained and supported.
  • EPR training materials are reviewed and updated on a monthly basis.
  • Produce quarterly EPR training reports.
  • Assist staff to publish UNICEF knowledge products on the external platform and create new knowledge bases as required. Migrate all content to the new platform as required.
  • Design the membership and acceptable behaviour guidelines. Vet and approve membership requests and permission levels. Moderate community conversations and censor or remove members as required.
  • Using the platform tools for monitoring use, and feedback from users, identify areas for improvement. Maintain a prioritized list for ongoing development.

TRAVEL: Travel is not required for this consultancy.

To qualify as an advocate for every child you will have…

  • An advanced university degree (Master’s or higher) in knowledge management, information management, information technology, communication, or related fields.
  • A minimum of five (5) years of professional experience at the international level in learning and development, and/or training, and management of knowledge platforms and products.
  • Experience relating to the development and management of knowledge sharing platforms is required.
  • Experience in developing and delivering training in topics relevant to emergency preparedness and response is required.
  • Experience coordinating the logistics and managing the knowledge (including training promotion and tracking participation) related to training programmes.
  • Experience delivering train-the-trainer programmes is desirable.
  • Excellent communications skills, especially written communications, collaboration skills, and ability to interact in a diverse user community.
  • Prior experience working a humanitarian organization or in an emergency context is desirable.
  • Fluency in English (verbal and written) is required. Knowledge of an additional UN language will be considered an asset.

How to Apply?

Application should be submitted online and should include: Resume, Cover Letter, University Diploma, and Financial proposal. Qualified candidates are requested to submit monthly fees in their financial proposal.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA). To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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