If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.

BACKGROUND

The “ Knowledge at UNICEF (K@U)” platform (https://knowledge.unicef.org) provides UNICEF offices with an external UNICEF branded web publishing platform which allows them to easily share UNICEF technical knowledge products and makes it easy for UNICEF partners to access them and engage around them. The platform has been developed to help position UNICEF as a global knowledge leader for children, and ensure that UNICEF as an organization manages, documents, shares knowledge effectively. The platform allows finalized technical content that is already stored on UNICEF’s internal Enterprise Content Management system in SharePoint to be shared publicly through the K@U site ensuring a single source of truth with consistency between internal and external versions of a document.

The platform has been live since January 2023, and pilots are already underway.

The assignment for this consultancy is to assist the KM specialist with the management and rollout of the platform with country and regional offices, and global thematic groups.

Terms of Reference / Deliverables

(In close collaboration and working with the knowledge management team, the incumbent is expected TOR):

* A****ssist with the rollout of knowledge at UNICEF

Maintain global rollout plans for Knowledge at UNICEF
Support offices to develop and implement plans to set up and go live on the platform.
Support offices to migrate content from existing archives to Knowledge@UNICEF
Manage and maintain the master list of contents on the platform
Track, monitor and report on the rollout progress and user adoption
Plan, coordinate and deliver Training of Trainers and end-user training sessions
Support site managers in preparing rollout progress updates and presentations

* Assist with management and user support

Providing first line user support and solutions for UNICEF offices using the platform.
Coordinate with UNICEF’s business owners and ICTD to address requests for enhancements and bug fixes
Support teams on troubleshooting and testing bug fixes and enhancements
Develop and update FAQs and standard responses to common queries.

* Assist in the development of training and communication materials

Support in developing user support materials and training guides
Capture success stories and use cases
Coordinate communication efforts to inform users about upcoming changes
Send monthly updates to user groups on status of the platform

Any other relevant work assigned by the supervisor to support successful system rollout and user support

Qualifications

(1) Education

University degree in IT, communications, knowledge management or a relevant field.
Expertise in website design and management, content and archive management, creative writing and communication.
The individual should be highly proficient in a range of PC/web applications, including but not limited to: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SharePoint and Drupal. Experience in digital marketing will be an advantage.

2) Work experience

A minimum of three years of progressively responsible experience in communication and/or knowledge management, creative writing, website design and management and digital marketing
It is preferable that the individual has experience with, or in, multilateral institutions. Knowledge of UNICEF context essential. Knowledge of UN common practices in HR an added advantage.
Experience in digital marketing will be considered an asset.

3) Competencies

Expertise in the use office 365 and Drupal
Expertise in website design and management
Expertise in content and archive management
Strong organizational, planning, and analytical skills
Excellent written and verbal communication in English.
Good judgment, initiative, high sense of responsibility, tact and discretion.
Demonstrated cultural sensitivity and ability to establish harmonious working relations in a multicultural environment.)

Requirements****:

Completed profile in UNICEF's e-Recruitment system
Upload copy of academic credentials
Financial proposal that will include:
- the costs per each deliverable and the total all-inclusive (lump-sum) fees for the whole assignment (in US$) to undertake the terms of reference.
- travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
- Any other estimated costs: visa, health insurance, as applicable.
- Indicate your availability
Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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Added 1 year ago - Updated 1 year ago - Source: unicef.org