Consultancy - Knowledge Management Officer - Rome, Italy or Remote

Knowledge Management Officer

Consultancy Assignment

Unit/Division: SCOD - Supply Chain Operations

Duty Station (City, Country): Rome, Italy or Remote

Duration:11 months (extendable)

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the largest humanitarian organisation delivering food assistance to over 90 million beneficiaries in over 120 countries and territories, on a yearly basis. With over 5000 trucks, 50 ships and close to 100 planes on the move every single day, WFP, together with its partners, operates a global network to deliver life-saving food assistance to the most hard-to reach places.

The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.

The Norwegian Nobel Committee has decided to award the Nobel Peace Prize 2020 to the World Food Programme for its efforts to combat hunger and its contribution to bettering conditions for peace in conflict-affected areas.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

Supply Chain Research & Development business unit invests resources and talent to improve existing processes and develop new ones in view of improving the Organization’s value proposition. The unit manages a portfolio of projects which are either identified by the field or Head Quarter (HQ) units to solve an existing issue or by divisional priorities.

The incumbent will apply their human-centered design expertise to identify key touchpoints for product engagement and digital literacy at Country Office (CO) level. They will support this through the following initiatives:

KEY ACCOUNTABILITIES

• Collaborate with the Supply Chain Research and Development (SCOD) team to elaborate strategies and plans, including training and communications;
• Contribute to knowledge management initiatives and harness effective collaboration opportunities.
• Under the guidance of the Knowledge Management lead, engage and collaborate with supply chain heads of Country offices and product managers to define and develop a product engagement strategy and plan, enabling them to implement it across identified channels.
• Support the design of a strategy to get feedback from and capture data from the different project focus group.
• Work with the team on structuring the knowledge management strategy by projects managed in the Supply Chain Research and Development (SCOD) portfolio.
• Contribute to the design of the change management strategy by projects managed in the Supply Chain Research and Development (SCOD) portfolio.
• Design and preparation of engagement opportunities.
• Contribute to the development of webinars and content for WeLearn platform.
• Contribute to the development of decks template for the various engagements.
• Other activities as needed by the Chief Research & Development

DELIVERABLES:

• A defined clearly defined engagement strategy and plan with progress on implementation;
• Ensure artifacts are regularly updated and shared with the organization on the various communications platforms (Teams/OneNote/WFPgo);
• Visual identity to stimulate recognition, clarity, and standardisation;
• The Supply Chain Research and Development (SCOD) master deck with the high-level narrative; and

• Supporting artifacts to articulate the various work including:

• Explainer videos to articulate Digital Transformation Services Unit (DTS) products

• One-pager overviews
• Planning and delivery of interactive webinars
• Bespoke presentations as required
• Other collateral as needed.

STANDARD MINIMUM REQUIREMENTS

Education

You have:

University degree in Marketing, Communications, Graphic Design, Digital technologies, Psychology or any other relevant education.

Experience

You have:

• Minimum 3 years of experience in developing and implementing communication strategies and plans to increase flow of knowledge and information.
• Have worked in a large global organization to understand the complexity it brings to communicate effectively.
• Have experience working in diverse & multi-cultural organizations, where communications need to speak to a global audience with simple and non-technical language.

Knowledge and Skills

You have/ can:

• An advanced technical knowledge in monitoring and data analysis through professional work experiences.
• An understanding and can apply human-centred design for creative and impactful storytelling
• Good communication, verbal, written and visual.
• Strong organizational, prioritization, project and time management skills, with the ability to coordinate and track multiple deliverables simultaneously and able to work under pressure for time-sensitive and/or high-profile content.
• Result focus and detail oriented approach towards work.
• An ability to influence cross-functionally to manage deliverables within a matrix environment.
• Initiative and drive to meet deliverables on time and within budget.

Language

You are:

• Fluent (level C) in English language. An intermediate knowledge (level B) of a second official UN language (Arabic, Chinese, French, Russian, Spanish) is a plus.

TERMS AND CONDITIONS

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP:

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

DEADLINE FOR APPLICATIONS

Application deadline: 30 August 2022 (midnight Rome time)

Your CV must be submitted in English

Women applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.