Consultancy: Knowledge Management, Erbil, Iraq (International consultancy)

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UNICEF - United Nations Children's Fund

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Application deadline 2 months ago: Sunday 13 Nov 2022 at 20:55 UTC

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, knowledge

Purpose of Activity/Assignment: The adoption of the digital workplace as a new way of working, which has been accelerated by the COVID-19 pandemic, the rollout of the Enterprise Content Management (ECM) based on the modern SharePoint platform, and the investment in teleconferencing tools and facilities provide UNICEF with the essential technology to deliver good Knowledge Management (KM) internally.

The Iraq Country Office (ICO) in the last year, has developed a Knowledge Management Action Plan. As part of the action plan, ICO identified the need to optimize the use the SharePoint, by adapting its architecture so that SharePoint facilitates the access to and sharing of knowledge at all levels of the organization, in an intuitive way. ICO should move away from sharing key documents by email predominantly and staff should not be dependent from other staff to know which knowledge is available and where to find it. Often, staff is not sufficiently aware of what happens in other sections/field offices, which limits the opportunity for sharing relevant knowledge. The SharePoint platform has therefore been identified as a key tool to improve KM practices in ICO so that ICO is maximizing the use of knowledge to improve the achievement of results for children in Iraq.

The purpose of this assignment is to create through SharePoint an environment that is conducive for knowledge management through: 1. Restructuring of SharePoint and support field offices and programme section teams to easily access feasible KM structures customized to their needs/ and KM priorities (the restructured SharePoint is to be based on a needs assessment and approved modifications to the SharePoint architecture) 2. Improve capacities of ICO staff to use relevant and necessary digital tools that contribute towards stronger KM organizational culture and practices 3. Implement security accessing practice on the SharePoint site by adding the suitable permissions level for the site, library, and content

Work Assignment Overview Mapping of existing ECM structures 1. An assessment report that will help management to approve/support the next steps, the assessment should include information on (but not limited to): 1. Listing of sections/field offices that are advanced and the ones less advanced in terms of SharePoint structures, use, needs and challenges. 2. A proposed SharePoint architecture (communication/collaboration) design to be approved by senior management with two focus areas, connect and collaborate. 3. Sustainability strategy to ensure continuity and efficiency of the digital workplace use post-consultancy including governance structure and roles and responsibilities of stakeholders. The assessment can be completed remotely and estimated to be completed within 15 days (22 December 2022)

2. Super-users have gained capacity to intuitively structure communication/collaboration sites and normal users have gained the capacity to interact with and make the maximum use of communication and collaboration sites for day-to-day work. This can be delivered through in-person training for both super and normal users estimated to be completed within 14 days. Travel to different UNICEF offices in Iraq might be required (5 March 2023)

3. SharePoint structures for programmes sections and field offices are re-designed This can be done through in-person hands-on practice support for all super-users to ensure SharePoint structures are in place for all programme sections and field offices, estimated to be completed within 8 days. Travel to different UNICEF offices in Iraq might be required (5 March 2023)

4. Staff are able to better use and engage in community of practices through Yammer and other tool This can be done through in-person or remote training sessions for all ICO staff, estimated to be completed within 4 days (5 March 2023)

5. Mission report and handover Handover package/mission report including documentation of the process, lists of training sessions provided and FAQs, lists of staff trained and training materials used. This can be completed remotely within 3 days (12 March 2023)

Duration of the assignment: 44 working days spread over a time span of 4 months

Recruitment qualifications: - Masters or advanced degree in Communications, Business Management, Management Information Systems, Information Communication Technology, Statics, Development Studies, Economics, Social Sciences and/or related fields with 5 years of relevant experience. A bachelor's degree holder may be considered with additional two years of relevant experience. - Five years of relevant experience working with unstructured or structured information or directly as a knowledge management professional. - Familiarity with ECM and other UNICEF platforms. - Similar work experience in another UNICEF office – country or regional. - A good understanding of and ability to work with document libraries, lists, metadata, taxonomy, and search, site settings - Relevant experience with applying user-centered design approaches - Excellent written and verbal communication in English

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant. Candidates must submit an all-inclusive fee for the assignment. UNICEF will provide travel for the assignment and in-country travel.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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