Consultancy - Knowledge Management
Strengthen knowledge management practices in UNICEF SACO for effective ECM usage.
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Overview
Strengthen knowledge management practices in UNICEF SACO for effective ECM usage.
You have:
- A minimum of three (3) years of relevant experience working with unstructured or structured information or directly as a knowledge management professional.
- Familiarity on ECM and other UNICEF platforms such as Sharepoint is a must.
- Similar work experience in another UNICEF office – country or regional – preferred.
- Demonstrated ability to build and maintain work relationships.
- Strong attention to detail, interpersonal, listening and presentation skills.
- Developing country work experience and/or familiarity with emergency is considered an asset.
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
- A university degree in information management, computer science, or data related field or equivalent experience including a basic degree in a social science with relevant work experience in using technology for knowledge management / document repositories.
Contract
This is a Consultancy contract. More about Consultancy contracts.
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, knowledge
Purpose of Activity/Assignment****:
The consultant will be responsible for strengthening the enabling environment within SACO for promoting efficiency and effectiveness across all areas of work through the design, implementation - including innovative ways to incentivize usage - and capacity development of all staff, on the Enterprise Content Management system (ECM) – UNICEF’s knowledge management platform.
The purpose and final result of this assignment will be a functioning, sustainable and live document repository and knowledge management platform with capacitated motivated staff who understand how to use the technology to its full capability and ensure that it is regularly used and updated.
How can you make a difference?
SCOPE OF WORK:
- Inception Phase and Project Roll out plan – In discussion with SACO colleagues the consultant will provide a project plan with key milestones for the delivery of the ECM roll out from June – December 2021 that will be communicated to all staff together with an orientation to staff on ECM and its functionalities.
- Design and Development of the UNICEF SACO ECM: Building on the existing work done by SACO ICT and other colleagues and following a discussion on the KM needs of the office, the consultant will finalize the design of the ECM site ensuring to take advantage of the full capabilities of the system. The development of the ECM site will include discussions with key colleagues and uploading of all existing organized electronic documents into the correct folders and populating areas of the site.
- Build capacity, and incentivizing SACO staff to effectively use ECM as a platform for the overall KM-enabling environment. Capacity may include a combination of webinars and virtual orientations, hands on support, mentoring and provided feedback to improve capacity on KM.
- Knowledge Management Governance Structure – Creation of a governance structure for ECM / KM more broadly including ToRs for KM focal points for the office and section.
** The overall number of days shall not exceed the 60 days specified below how the consultancy is part time spread over the course of 7 months.
Work Assignment Overview…
Tasks/Milestone:
Inception Phase and Project Roll out plan
Orientation of Staff on ECM and ECM roll out plan
Design of ECM
Review of Existing Documents and Uploading on ECM
Creation of Governance Structure, Incentive Plan and TOR for Focal points
Orientation for All staff on updated ECM site
Dedicated Orientation for KM Focal Points
Discuss and follow up with each Section
On-going touch base meetings with Supervisor
On-going review and adjustment of ECM design and document repositories following discussions with focal points and sections
Deliverables/Outputs:
Inception Report discussed and agreed with supervisor
Orientation meeting for all staff with corresponding PPT and NFR
Site Map
Updated ECM Site
Governance document and ToRs
PPT for Orientation – Short NFR
PPT and session with Focal Points
NFR from each meeting
NFRs
NFRs
Timeline
3 days
3 days
3 days
10 days
5 days
3 day
3 days
10 days
10 days
10 days
To qualify as an advocate for every child you will have…
Knowledge/Expertise/Skills required:
- A minimum of three (3) years of relevant experience working with unstructured or structured information or directly as a knowledge management professional.
- Familiarity on ECM and other UNICEF platforms such as Sharepoint is a must
- Similar work experience in another UNICEF office – country or regional – preferred.
- Demonstrated ability to build and maintain work relationships
- Strong attention to detail, interpersonal, listening and presentation skills.
- Developing country work experience and/or familiarity with emergency is considered an asset.
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
A university degree in information management, computer science, or data related field or equivalent experience including a basic degree in a social science with relevant work experience in using technology for knowledge management / document repositories.
How to apply…
Interested and qualified candidates are requested to submit their application to the following link: https://www.unicef.org/about/employ/?job=540539 by 25 May 2021.
This notice will also appear on http://www.unicef.org/about/employ/, http://www.unicef.org/southafrica, UN Job List, UN Jobs
Please indicate your ability, availability and daily/monthly rate (in ZAR) to undertake the terms of reference above (including admin cost if applicable).
For every Child, you demonstrate…
UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.
The UNICEF competencies required for this post are...
[insert competencies]
To view our competency framework, please visit here.
Click here to learn more about UNICEF’s values and competencies.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
Potential interview questions
| Describe a time when you successfully implemented a knowledge management system. | The interviewer wants to understand your practical experience in knowledge management systems. | Outline the steps you took from planning to execution, highlighting any challenges and outcomes. |
| How do you ensure team members remain engaged with content management systems? | The interviewer is looking for your strategies to promote user engagement in ECM. | Pro members can see the explanation. |
| What methods do you use to assess the effectiveness of a knowledge management strategy? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you've built relationships within a team? | Pro members can see the explanation. | Pro members can see the explanation. |
| What challenges have you faced in knowledge management and how did you overcome them? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 5 years ago
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Updated 1 year ago
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Source:
unicef.org
