Consultancy for Community Manager for Emerging Platforms - Nationals only (11.5 months)

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Care.

How can you make a difference?

Objective:

As the social media environment is evolving particularly fast, the section seeks to hire a Community Manager to explore new opportunities in emerging digital platforms.

The consultant will be the first point of contact for any member of the community needing assistance or an answer to a specific query in these new platforms. He/she will also collect, synthesize, and compile data to be able to provide quantitative and qualitative analysis along with trend reports, to better enhance the campaigning efforts led by UNICEF Egypt’s External Communication section.

Methodology:

Duties will entail regular monitoring, follow-up and supervision of the below mentioned tasks:

1. Social media emerging platforms moderation and monitoring community response
2. Monitor and report on community reactions, feedback and concerns
3. Create and provoke worthy conversations with the digital community through community engagement
4. Relay community feedback to External Communication team and relevant sections
5. Draft sentiment and trend analysis reports with social media key performance indicators.

ACTIVITIES, DELIVERABLES AND TIMELINES, PLUS BUDGET PER DELIVERABLE

DELIVERABLES

ESTIMATED DURATION TO COMPLETE

PAYMENT

Social media comments, messages and community queries received through UNICEF Egypt’s social media platforms are responded to in a timely manner achieving a response rate not less than 80%.

11.5 months

Monthly basis, upon delivery of monthly report including a log of major activities and progress, achievements, constraints, and recommendations.

Efficient trend analysis reports that elaborate on both the quantitate and qualitative reactions of the social media community. A minimum number of 8 reports shall be produced during the assignment period.

Build relationships with the social media community including parents, teachers, children and youth, to better sustain UNICEF’s role as a brand among the Egyptian community. The conversations should be reflected in the posts engagement rate which should not be less than 4%.

Liaise with External Communication team along with focal points from other sections to ensure accurate responses to the community and better content planning for future campaigns.

Ensure that post campaign reports and annual reports are delivered highlighting reach, engagement, engagement rates, views and different social media key performance indicators whenever needed.

Conditions of work:

Work will be undertaken from UNICEF Egypt premises.

To qualify as an advocate for every child you will have…

• Expert knowledge of digital trends, of emerging platforms, community metrics and analytics, search engine optimization (SEO) techniques, as well as a demonstrated ability to interpret website traffic.
• Strong writing and verbal communication skills.
• Background in media and communication, with previous experience in managing social media accounts.
• Strong comprehension of work standards and practices of UN and other International/Humanitarian Organizations.
• University degree in Communications, Journalism, Arts or other relevant discipline(s).
• Two years of practical professional work experience in creating digital content for various channels (including social media and/or websites) and handling different social media platforms, including community management.
• Professional experience of content management systems and websites content management.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to promoting the protection and safeguarding of all children.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.