Consultancy: Development of Management Information System of Child Support Grant, UNICEF Thailand, Bankgok

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region. This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The Social Policy Section, UNICEF Thailand Country Office (TCO) is seeking an individual consultant to provide technical support and capacity building to the government Officials on development of the Management Information System (MIS) of the Child Support Grant (CSG).

Purpose of Assignment:

(1) Provide technical support to Department of Children and Youth (DCY) and the selected vendor to deliver the enhancements of the CSG MIS;

(2) Provide guidance to the DCY for information management processes and solution option for integrated social protection system in Thailand; and

(3) Support the national MIS consultant to ensure that the national partner, the DCY understands requirements, is on-board and engaged, and has built the required capacity to be able to manage and rollout the enhanced MIS.

Work Assignment and Work Schedule:

The consultant will be responsible for the following key specific tasks:

1. Provide technical assistance to the DCY to plan and design the development of CSG operational enhancements and MIS including scope, requirements, design principles, technical architectural and design approach.
2. Provide guidance on international best practice and country examples for integrated data management solutions for the CSG in relation to other social protection schemes and another social services provision.
3. Provide technical guidance to the DCY and selected IT vendor to implement the enhancements for the CSG MIS.
4. Ensure sustainability and handover from the IT vendor to the DCY, including source code management, technical documentation, updated test cases and environments for further changes that may be required by the DCY.
5. Provide quality assurance of the delivered enhancements to the CSG MIS to ensure they are in line with policy and operational objectives and adhere to MIS design principles.
6. Work closely with national consultant and provide in-depth technical support for UNICEF in engaging with the DCY in order to develop the CSG MIS including gathering requirements, presenting design and solution options, advocacy of CSG information management.
7. Organize capacity building workshop for the DCY technical staff to ensure the implementation of the CSG MIS.

In consultation and collaboration with the UNICEF and relevant partners, especially the Department of Children and Youth (DCY) of the Ministry of Social Development and Human Security, the consultant will be responsible for ensuring the following activities have been undertaken as scheduled.

Results/ activities

Expected deliverables

Estimated timeline

1. Provide technical assistance to the DCY to plan and design the development of CSG operational enhancements and MIS including scope, requirements, design principles, technical architectural and design approach

- CSG MIS design

- CSG MIS development implementation plan with agreed timeline accepted by the DCY

3 days

2. Provide guidance on international best practice and country examples for integrated data management solutions for the CSG in relation to other social protection schemes and another social services provision

- Report of best practice from international experiences accepted by the DCY

3 days

3. Provide technical guidance to the DCY and selected IT vendor to implement the enhancements for the CSG MIS

- Enhanced the CSG MIS accepted by the DCY, addressing the key concerns of the current system as identified from the assessment

- Handover from the vendor to the DCY, including source code management and pack of technical documentation

25 days

4. Ensure sustainability and handover from the vendor to the DCY, including source code management, technical documentation, updated test cases and environments for further changes that may be required by the DCY

5. Quality assurance (QA) of the CSG MIS, including testing and assessment of the enhanced modules and operational outputs

- QA strategy and approach document for the CSG MIS (in collaboration with IT Vendor)

-Detailed QA report based on assessment of enhanced modules and outputs by the project

7 days

6. Work closely with national consultant and provide in-depth technical support for UNICEF in engaging with the DCY in order to develop the CSG MIS including gathering requirements, presenting design and solution options, advocacy of CSG information management

-Report of the summary of technical assistance, including recommendations for long-term needs of capacity development

10 days

7. Organise capacity building workshop for the DCY technical staff and relevant government officials to ensure the implementation of the CSG MIS

-Capacity building workshop

2 days

Total

50 days

End Product:

• Enhanced the CSG MIS , addressing the key concerns of the current system as identified from the assessment
• Quality assurance report of the enhanced CSG MIS modules
• Report of best practice from international experiences for the integrated data management solutions for CSG in relation to other social protection schemes and another social services provision
• Report of the summary of technical assistance, including recommendations for long-term needs of capacity development

Official Travel: Home-based assignment with 1 mission in Bangkok (5 working days in Thailand, if possible)

Estimated Duration of Contract: 50 working days between December 2020 – September 2021

To qualify as an advocate for every child you will have…

• Advanced university degree in Computer Sciences/Engineering, Information Technology;
• A minimum of 8 years of relevant professional work experience in the design and development of MIS solutions for social protection sector or large IT transformation programmes. Developing country work experience is essential. Experience of Thailand is preferable;
• Professional technical knowledge/expertise in software development, systems engineering, information systems architecture design and database management;
• In-depth knowledge of database and management systems for social protection programmes;
• A successful track record in managing the delivery of IT implementations, including the management of software developers and vendors;
• Fluency in English and fluency in another UN language an asset;
• Excellent analytical and presentation skills including skills of conducting workshops.

Additional desirable qualifications:

• Experience working with Government departments for business process design and reengineering to gain operational efficiencies;
• Professional technical knowledge/expertise in MIS systems strategy, roadmap design, costing, capacity and resource plans;
• Experience in MIS project management and rolling out of large-scale MIS systems especially in capacity constrained environments/developing countries is highly desirable;
• Knowledge of social cash transfers preferably in the South East Asian context, familiarity with Thailand and ASEAN context is a big plus;
• Ability to write clearly in plain and understandable English;
• Human Rights, Gender equality and diversity awareness is an asset.

Interested candidates are requested to submit CV or P-11, full contact information of minimum 3 references, availability, and proposed daily professional fee in USD by 17 November 2020.

FORM P11.doc

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability (CRITA) and core competencies in Communication, Working with People, and Drive for Results.

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to promote the protection and safeguarding of all children.