Computer Information Systems Officer (Service Delivery and Conference ICT Coordination) 

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 74,649 USD and 97,747 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The position is located in the Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC). The Computer Information Systems Officer (Service Delivery and Conference ICT Coordination)¿will report to the Service Delivery Officer in the Office of the Chief, ITS and will work under the overall guidance of the Chief, Information Technology Service.¿

For more information on UNOV-UNODC, please visit the following websites: www.unov.org and www.unodc.org .

Responsibilities Within assigned authority, the Computer Information Systems Officer (Service Delivery and Conference ICT Coordination)¿will be responsible for the following specific duties:¿ ¿ - Act as the IT coordinator for all aspects of conference and meeting planning and support, including for in-person, hybrid and remote conferences and meetings taking on site at the Vienna International Centre and off-site.¿ - Coordinate and plan the ICT requirements for events in partnership with the relevant stakeholders, such as organizers, CMS, and service providers including on aspects related to contract monitoring, funds availability and invoicing and cost recovery.¿ - Provide substantive support in managing ICT aspects of remote simultaneous interpretation services, including engineering most efficient and effective tools and organizational arrangements.¿ - Provide IT support including the setup, technical testing, monitoring of equipment and systems during supported conferences and meetings.¿ - Provide service development and continuous improvement including research and testing of new technologies and systems, quality assurance and deployment of technologies and systems to improve service.¿ - Develop a service definition for IT support to conferences and meetings under the guidance of the Service Delivery Officer, including aspects such as performance measures, cost models, resource requirements etc.¿ - Coordinate the development of similar definitions for other services delivered by ITS.¿ - Prepare service definitions, reports, project plans, and budget submissions as requested on all areas of work .¿¿ - Perform other work-related duties, as required.¿¿

Competencies •¿ Professionalism: Has knowledge and understanding of systems design, development, management and implementation of various information systems, including up to date knowledge of IT solutions for conference services. Has knowledge of interactive systems. Has good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s). Has ability to advise senior management on systems development and related matters. Has conceptual analytical and evaluative skills to conduct independent research and analysis. Has ability to assess user information requirements and develop IT solutions to address business needs. Has demonstrated adaptability to changing priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.¿

•¿ Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.¿

•¿ Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Education An advanced university degree (Master’s degree or equivalent) in computer or information systems, management, mathematics, statistics or related area is required. A first level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of advanced university degree.

Job - Specific Qualification Information Technology Infrastructure Library (ITIL) certification is desirable.¿

Certification in computer and information systems and/or project management is desirable.

Prince2 certification is desirable.

Work Experience A minimum of five years of progressively responsible professional experience in information management systems, and conference and meeting systems is required.¿

Experience in managing service teams in complex environments, services, and IT operations, including IT infrastructure management is required.¿

Experience in coordinating the IT components of conference and meetings, including onsite and large offsite conferences (intended as complex conferences with 100 member states or more, and 5,000 delegates or more) is required.¿

Experience in developing costing models for services, including conferences, is required.¿

Experience in defining, building, and testing ICT solutions with remote simultaneous interpretation is required.

Experience in project management is desirable.

Work experience within the United Nations System or a similar organization is desirable.¿ ¿

Languages English and French are the working languages of the United Nations Secretariat. For this position fluency in English is required. Knowledge of another United Nations official language is desirable.¿

Assessment Evaluation of qualified candidates may include a technical test and a competency-based interview.

Special Notice This is an extra-budgetary post. Filling of this position is subject to funding availability and the initial appointment will be for a period of 364 days.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Vienna is classified in the H category (family duty station).

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.